Dealership Charges For Large Tires and Winch??

[CrazyCooter]

I get it and I appreciate the hard work people put into these small businesses. But that dealer, I believe is trying to see what he can get away with.

Not mentioning names, Bergstrom Cadillac in Oshkosh, charged my in-laws $4000 to replace two fuel tank sending units. The book called for the rear axle/trans to be removed. Nobody removes the driveshaft axle or trans for that job. There is a service bulletin stating this as well. But do they show the service bulletin to my in-laws? No! $4000 later, they know how much fuel is in the tank.

That is my thought on the grill and bumper removal. Just a money maker for the dealer. I don't care how pretty the showroom floor is.

More than likely what happened is in this case of agreeing to cover the additional labor times, the service writer screwed the tech who is paid on a flat rate for every job regardless or the time it takes.

There are also plenty of dirtbags who game the system as well......Clients, service advisors, and techs alike. How hard is it to just be honest and fair?

It's so much easier for me personally to enjoy my work and sleep at night when I know I don't do it solely for the money. As the my client base ages out and I'm forced to deal with the younger entitled generation, my reason for coming to work is fading..........Many in my position that I converse with feel the same way. All the legal BS, CYA, and coddling involved will soon have to me handled by the big corp guys because us small guys will retire out and the industry will be all but abandoned.

Sponsored

 

[Stan H]

LOL, 99+% people do not even know what plenum area is

Had to change that on my house furnace cause old furnace was taller and didnt have AC . So plenum had to be changed . "A" coil installed etc..twas a several day job for sure

 

[Scott L]

I'm still calling bullcrap. Did you add the bumper and tires AFTER they got the truck? IOW they saw these mods yet tore into your vehicle probably knowing where this was heading since as papa said its a known issue. So now your trucks in pieces and they tell you oh yeah its covered under warranty but we gotta charge you extra.. No they should have see those things and given at least a verbal heads up oh by the the way we're going to have an up charge because of the tires and bumper then you would have gone in knowing BEFORE they had your vehicle apart and could have made an informed decision to take it elsewhere or pay the fee. Is it a legitimate fee? Yes were they upfront about it? No!

 

[ShadowsPapa]

I'm still calling bullcrap. Did you add the bumper and tires AFTER they got the truck? IOW they saw these mods yet tore into your vehicle probably knowing where this was heading since as papa said its a known issue. So now your trucks in pieces and they tell you oh yeah its covered under warranty but we gotta charge you extra.. No they should have see those things and given at least a verbal heads up oh by the the way we're going to have an up charge because of the tires and bumper then you would have gone in knowing BEFORE they had your vehicle apart and could have made an informed decision to take it elsewhere or pay the fee. Is it a legitimate fee? Yes were they upfront about it? No!

They told him up front - you want us to do it, it's going to cost an extra time/inconvenience fee.
They diagnosed it - but to do the work, they are waiting to see his response.........

The dealer is currently waiting for my response as to whether or not to go ahead with the repair. I'm trying to figure out what I should do. Any help/insight is much appreciated.

More than likely what happened is in this case of agreeing to cover the additional labor times, the service writer screwed the tech who is paid on a flat rate for every job regardless or the time it takes.

There are also plenty of dirtbags who game the system as well......Clients, service advisors, and techs alike. How hard is it to just be honest and fair?

It's so much easier for me personally to enjoy my work and sleep at night when I know I don't do it solely for the money. As the my client base ages out and I'm forced to deal with the younger entitled generation, my reason for coming to work is fading..........Many in my position that I converse with feel the same way. All the legal BS, CYA, and coddling involved will soon have to me handled by the big corp guys because us small guys will retire out and the industry will be all but abandoned.

A lot to agree with here.........
When I took my JT in for getting the broken body bolt taken care of, they told me a price. I thought that frankly given their rate, it was very reasonable.
When it was done it took a lot longer than they had figured and the final price was going to be something like 70% or 80% more.
The service advisor said he felt that it was too expensive, felt bad it was so far over what we had talked about and cut the price to somewhere in between.
i figured someone got screwed over on that one - wasn't me as I was the moron who broke the bloody bolt to begin with. But he already had it run through at the lower price by the time I got there. Otherwise, honestly, I would have said thanks, but seeing all they did, I'm good with a lesson learned.

Some of the restoration work I do - I'm told that for some of the things I'm the only one who does it to the degree I do, and for some of the other parts - there's one other guy who does it and people love his work - even though they don't realize how poorly it's done and it will not last more than a couple of years (and I've had units he's worked on sent to me to "fix" the mess-ups)
A couple of friends who I have done work for told me a few years back - I needed to raise my prices to get rid of the whiners or those who don't understand the difference between correct and "yeah, at least it works".
(unless doctors in the next couple of months get the headaches and dizziness taken care of, I might be working on my last stuff anyway. I tried 3 hours in the shop today - ugh, had to stop.)

 

[GladGreg]

They told him up front - you want us to do it, it's going to cost an extra time/inconvenience fee.
They diagnosed it - but to do the work, they are waiting to see his response.........





A lot to agree with here.........
When I took my JT in for getting the broken body bolt taken care of, they told me a price. I thought that frankly given their rate, it was very reasonable.
When it was done it took a lot longer than they had figured and the final price was going to be something like 70% or 80% more.
The service advisor said he felt that it was too expensive, felt bad it was so far over what we had talked about and cut the price to somewhere in between.
i figured someone got screwed over on that one - wasn't me as I was the moron who broke the bloody bolt to begin with. But he already had it run through at the lower price by the time I got there. Otherwise, honestly, I would have said thanks, but seeing all they did, I'm good with a lesson learned.

Some of the restoration work I do - I'm told that for some of the things I'm the only one who does it to the degree I do, and for some of the other parts - there's one other guy who does it and people love his work - even though they don't realize how poorly it's done and it will not last more than a couple of years (and I've had units he's worked on sent to me to "fix" the mess-ups)
A couple of friends who I have done work for told me a few years back - I needed to raise my prices to get rid of the whiners or those who don't understand the difference between correct and "yeah, at least it works".
(unless doctors in the next couple of months get the headaches and dizziness taken care of, I might be working on my last stuff anyway. I tried 3 hours in the shop today - ugh, had to stop.)

For the record, they did not tell me about the $400 charge upfront. They told me about it after they took the engine apart and diagnosed the issue. They should have told me when I pulled the truck into the service center, as the GM admitted.

 

[CrazyCooter]

For the record, they did not tell me about the $400 charge upfront. They told me about it after they took the engine apart and diagnosed the issue. They should have told me when I pulled the truck into the service center, as the GM admitted.

In this case I would offer to pay for half knowing it did require more work because of the mods so that the relationship can be saved should you need work done later, however a good dealer would offer to eat the charges since they weren't pre-authorized to save face.

 

[ShadowsPapa]

For the record, they did not tell me about the $400 charge upfront. They told me about it after they took the engine apart and diagnosed the issue. They should have told me when I pulled the truck into the service center, as the GM admitted.

OK, it looked like they had done a diagnosis, and you don't have to do a full tear-down to necessarily tell of cam damage. (at least other than pulling one valve cover perhaps at the most)

 

[chorky]

OK I think we're still missing something here. Unless I read too fast. There has GOT to be a technician for Jeep in this forum that can go into the shop manual and determine if in fact front grille/components is required for removal for this warranty work.... Right? How is there NOT a Jeep technician on this forum with access to the warranty documents and a shop manual.

And still....if tires needed to be removed in order to lower the vehicle to work on, which I call BS because 99.99999999% of diesel trucks sit taller than a JT on 37's, then how can anyone even remotely justify over 400 bucks to remove tires. Sure, tires are heavy. Ok. But that does not justify that extra cost. Do people charge extra cost to remove tires on a diesel truck? If so I never hear of it. I can see the situation if the bumper does need to be removed since it is aftermarket and a winch yada yada. But, thus far unless I missed it nobody has been able to confirm if that is necessary, so it's all speculation at this point.



All that being said, I forgot myself to remove my aftermarket skid plate before a warranty repair on the transferase and did apologize for that because it was a bit of a pain for the tech. But they didn't charge me money. This whole story is unjustifiable thus far until we know for sure what is and is not involved for the repair.


@GladGreg did they also ask you to rate them a 10 out of 10 on everything like they did me despite having problems?

 

[RubiconDONN]

The fact that everybody is a tech, a mechanic, a business owner, in the business, or just a Jeep owner. We all got inputs on the matter. Yet the oddity of it all. It is astonishing how several imply to eat the cost or half of it... I know for a fact that if somebody said "I'm going to 'screw' you" now that's the nice word to imply here. ALL of you would cry up a storm, especially when it's warranty work. That is the definitive issue here and the rest is just a build-up of wrong doings from the dealership.

Some misread and took their contexts into the ordeal. Especially when that Jeep is not even crazy modified beyond some spec 'd-out retail units on the line being offered.
A Jeep member vehicle was essentially being taken hostage and the dealership/service manager + GM took too long to resolve.... sheeesh ?

 

[ShadowsPapa]

That's your take. (and after all of the information has been made clearer)

 

[Dickster]

The fact that everybody is a tech, a mechanic, a business owner, in the business, or just a Jeep owner. We all got inputs on the matter. Yet the oddity of it all. It is astonishing how several imply to eat the cost or half of it... I know for a fact that if somebody said "I'm going to 'screw' you" now that's the nice word to imply here. ALL of you would cry up a storm, especially when it's warranty work. That is the definitive issue here and the rest is just a build-up of wrong doings from the dealership.

Some misread and took their contexts into the ordeal. Especially when that Jeep is not even crazy modified beyond some spec 'd-out retail units on the line being offered.
A Jeep member vehicle was essentially being taken hostage and the dealership/service manager + GM took too long to resolve.... sheeesh ?

I deal with customers and warranty work all the time. I actually go above and beyond, fix stuff that's not necessarily my fault or my product. It's called customer service and word of mouth is the best advertisement.

 

[RubiconDONN]

That's your take. (and after all of the information has been made clearer)

I mean it was legitimately clear as the sun shinning light.... but yeah ?

I deal with customers and warranty work all the time. I actually go above and beyond, fix stuff that's not necessarily my fault or my product. It's called customer service and word of mouth is the best advertisement.

Strong! Same. Going beyond or correcting a course of error no matter its creation goes a long way. Really builds value on the rapport and grows that retention circle bigger.

 

[Dickster]

I mean it was legitimately clear as the sun shinning light.... but yeah ?


Strong! Same. Going beyond or correcting a course of error no matter its creation goes a long way. Really builds value on the rapport and grows that retention circle bigger.

It's customer service 101 lol. It really irritates me when I get crappy service or people try to pull one over on me like this situation. Poor service at a restaurant is the worst especially when they wonder why you tipped 5%

 

[ShadowsPapa]

I mean it was legitimately clear as the sun shinning light.... but yeah ?

LOL - i only meant his first post didn't say it was already apart, just that it had been diagnosed.

If it was already apart and they were ready to order parts and then told me - yeah, I'd not be happy. Who looked at it when it first came into the shop?? They've got some serious disconnects there in that shop.
Where I go a service advisor or someone else would look at it and tell me - it's going to cost extra to look at it.

The summary is the same in any case - that shop screwed up, someone there did for sure.

 

[ShadowsPapa]

It's customer service 101 lol. It really irritates me when I get crappy service or people try to pull one over on me like this situation. Poor service at a restaurant is the worst especially when they wonder why you tipped 5%

We used to own a retail store - a quilt shop. My wife ran it as far as determined the look and feel and how things operated, I did the background stuff - financials, legal and so on.
One busy Thursday evening (it was one night we stayed open a bit later and had special sales and so on) a "lady" (term used loosely) came in making really sure as many people could hear her as possible. She complained that a kit sold in our store didn't have enough fabric for part of the quilt. She said it was short and just raising a fit. We were generous - if someone wanted a yard they got at least 37". If a pattern called for a quarter yard, the kit had a piece that was larger, sometimes by almost 1".
We tried to determine what was going on as no one else had any problems and we knew the employee who designed the kit and put it all together. Still, mistakes can happen. My wife nicely asked to see the piece that was too small. It was very obvious the woman cut it wrong. She just kept on about how nothing was right, the pieces were all too small and made sure others heard her.
Instead of telling the woman we'd supply whatever was short, my wife walked over to the shelves where that kit was and handed the woman a whole full new kit (roughly $100)
Took the wind right out of that woman's sails. After she left others in the store were amazed at how my wife handled it. It's the reason we had so many repeat customers and became a destination shop for quilters- the reputation was known in other states.

Sponsored