Voided warranty due to gears

[ShadowsPapa]

Mine has started doing the hot blast when we're on trips, especially when it's very hot outside. It's relatively frequent, too. Also, it's not cooling the cabin properly in auto mode. I can set it on 65 and it's still hot enough to make us sweat, that is until we take it off auto and crank it up. It's as if it thinks it's getting cool and turns the fan down to very low. Auto mode is basically useless when it's more than 80 degrees outside. I stumbled onto this thread while trying to figure it all out.

So - can anybody tell me where to get a PDF of that TSB? It doesn't print well from the post here, and I can't find it anywhere else. I want to call my dealer to explain the problem and the TSB, and having it printed clearly would be helpful.

I did a right click, save as, cropped it, and printed it.

Mine DOES work great on auto. In fact, I set it on auto when I bought the truck 11/19 and except for my wife messing with it, or when I needed defrost, it stays at auto, 67 degrees.
It did fine for our trips winter or this summer, to CO when it was hot as heck. (mid-upper 90s) sun shining in and all.

And mine only did the hot blast on that long trip after a couple of hours or so, and not the whole trip, just part of it. So obviously some do, some don't, some work great, some don't.
I'll take mine in anyway because I like to keep up on flashes and the latest - sort of my memories of needing tech support from Mickysoft or Cisco or some server support "are you running the latest patch"? and if not, that was that.
I've not had problems with HVAC, no real complaints - but if they say this isn't right, or there's later software, I'll get it anyway.
My dealer is GREAT that way - go in and say "should I have this" or mention just one thing on a bulletin and they take care of it.

MEGA-THANKS to the OP for putting that TSB up there - the TSB number alone is worth a beer if you ever come this way.

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[FrankFrqnkFrank]

It doesn’t matter which dealership I take it to. It is in the system that my warranty is voided meaning no dealership will honor my warranty. When they told me this I said the AC is unrelated to my gears and the mechanic said he agrees. It would typically be covered under warranty, but I have no warranty. To put more salt in the wound I paid for an extended warranty, though I should have been covered underthe standard warranty.

it seems inequitable if they don’t at least refund your extended warranty payment.

 

[ShadowsPapa]

If it was me, I'd pay the initial consult fee for an attorney.........

 

[Rainman519]

I just took mine in for oil change and my dealer is usually pretty good about checking for open recalls/TSB's didn't say anything about this one. Although I haven't noticed the symptoms, I plan to have them check into this for me next week. +1 on the beer to the OP for posting!!

 

[RavensEyeOffroad]

Lawyer up.

 

[2TH MVR]

I'm sure it has been mentioned, but the stealerships can do whatever they want (warranty repairs), but it up to Corp if they get reimbursed for their work.

Regardless. This whole issue stinks for the OP.

 

[KX L]

@WabiSabi Lots of options I would take before calling a lawyer. And it's great that @JeepCares is already involved by staying abreast of issues on this forum.

Maybe two - four hours of total time to try and get the dealership to remove the voided warranty BS which could be a huge savings in your future if the engine shits the bed. You spent $35-50 grand on this so a scorched earth approach is my recommendation.

1. If you have a social media account I would post the name of the dealership and your explanation of what happened on each of social media accounts you have. In the posts I discuss the points made in the forum posts above---what the warranty specifically says and the Magnussen Act and how you're dealership is specifically breaking the law and causing great risk to me personally due to the voided warranty.

2. I would write a review about it on Yelp, Google, etc on why you're giving the dealership one star or less.

3. I would write my Congressman and Senator at their local in-state office. They love to get involved with this type of crap. [It's most often a one shot effort on their part, typical politicians don't do any follow through.] But that initial letter to the Owner of the dealership, his regional manager, and the North American Service rep has a good shot at getting their attention. Yes you need to research and find the name and addresses of these three people.

3. I would contact the local newspaper and all the local news channels---they love doing investigations on just this type of crap and then showing how the problem got fixed almost right away because they got involved.

One thing discussed by the many different instructors we had at Motorcycle Mechanics Institute [getting my Harley Certs] is they spent a lot of time talking about the power of negative consumer comments about the dealership---especially when it was about the service department. A positive comment is worth 1 sale, a negative comment often results in the loss of at least 5 sales.

Just my 2 cents---but these horrible dealerships are still in business because people will bitch about them but won't really go after them---as seen from the numerous posts above just recommending you drop it because you "can't win". That just doesn't compute with a guy like me who spent 30 years in the Marine Corps.

I totally understand that none of us have the pockets to get lawyers etc---but I'll definitely give up some of my time to go after them in as many different directions as I can in order to get my warranty back and my A/C fixed as promised.

 

[WabiSabi]

@WabiSabi Lots of options I would take before calling a lawyer. And it's great that @JeepCares is already involved by staying abreast of issues on this forum.

Maybe two - four hours of total time to try and get the dealership to remove the voided warranty BS which could be a huge savings in your future if the engine shits the bed. You spent $35-50 grand on this so a scorched earth approach is my recommendation.

1. If you have a social media account I would post the name of the dealership and your explanation of what happened on each of social media accounts you have. In the posts I discuss the points made in the forum posts above---what the warranty specifically says and the Magnussen Act and how you're dealership is specifically breaking the law and causing great risk to me personally due to the voided warranty.

2. I would write a review about it on Yelp, Google, etc on why you're giving the dealership one star or less.

3. I would write my Congressman and Senator at their local in-state office. They love to get involved with this type of crap. [It's most often a one shot effort on their part, typical politicians don't do any follow through.] But that initial letter to the Owner of the dealership, his regional manager, and the North American Service rep has a good shot at getting their attention. Yes you need to research and find the name and addresses of these three people.

3. I would contact the local newspaper and all the local news channels---they love doing investigations on just this type of crap and then showing how the problem got fixed almost right away because they got involved.

One thing discussed by the many different instructors we had at Motorcycle Mechanics Institute [getting my Harley Certs] is they spent a lot of time talking about the power of negative consumer comments about the dealership---especially when it was about the service department. A positive comment is worth 1 sale, a negative comment often results in the loss of at least 5 sales.

Just my 2 cents---but these horrible dealerships are still in business because people will bitch about them but won't really go after them---as seen from the numerous posts above just recommending you drop it because you "can't win". That just doesn't compute with a guy like me who spent 30 years in the Marine Corps.

I totally understand that none of us have the pockets to get lawyers etc---but I'll definitely give up some of my time to go after them in as many different directions as I can in order to get my warranty back and my A/C fixed as promised.

I really appreciate the time and effort you put in to this reply. Thank you for your service as well. I intend on doing a little more investigating before I move further. I did contact @JeepCares and waiting on their reply. My warranty was sneakily voided. I did not know about it until I opted to go to another dealership since the one in Rockwall was trying to blame the AC on my gears. I ended up having to pay for the AC fix at another dealer as I live in Texas and there’s just no way to make it without AC.

 

[FloridaJT6MT]

I really appreciate the time and effort you put in to this reply. Thank you for your service as well. I intend on doing a little more investigating before I move further. I did contact @JeepCares and waiting on their reply. My warranty was sneakily voided. I did not know about it until I opted to go to another dealership since the one in Rockwall was trying to blame the AC on my gears. I ended up having to pay for the AC fix at another dealer as I live in Texas and there’s just no way to make it without AC.

Based on what I’ve seen in this forum, Jeep Cares is limited in what they can do. However, at this point, I agree with the approaches @KX L mentioned in his post. I see in your profile that your name is Amber. I’m sorry this happened to you, but don’t just rollover. I read this interesting article a couple weeks ago - Orlando Sentinel - Women Often Overcharged for Auto Repairs. I’d send that link to the service manager and CC your local news reporters and explain what happened and ask them if this is how they do business. Just another card to play. Hope this gets resolved for you. Keep us posted.

 

[FloridaJT6MT]

Also, I didn’t quite understand what you were saying about the cell phone call. Are you saying the service writer called you from his personal cell and not the service department’s phone? If that is the case, I’d also ask the Service Manger, in the email I mentioned above, if it’s common practice for their service writers to contact customers from the employee’s personal cell phones.

 

[foxman350]

@WabiSabi Lots of options I would take before calling a lawyer. And it's great that @JeepCares is already involved by staying abreast of issues on this forum.

Maybe two - four hours of total time to try and get the dealership to remove the voided warranty BS which could be a huge savings in your future if the engine shits the bed. You spent $35-50 grand on this so a scorched earth approach is my recommendation.

1. If you have a social media account I would post the name of the dealership and your explanation of what happened on each of social media accounts you have. In the posts I discuss the points made in the forum posts above---what the warranty specifically says and the Magnussen Act and how you're dealership is specifically breaking the law and causing great risk to me personally due to the voided warranty.

2. I would write a review about it on Yelp, Google, etc on why you're giving the dealership one star or less.

3. I would write my Congressman and Senator at their local in-state office. They love to get involved with this type of crap. [It's most often a one shot effort on their part, typical politicians don't do any follow through.] But that initial letter to the Owner of the dealership, his regional manager, and the North American Service rep has a good shot at getting their attention. Yes you need to research and find the name and addresses of these three people.

3. I would contact the local newspaper and all the local news channels---they love doing investigations on just this type of crap and then showing how the problem got fixed almost right away because they got involved.

One thing discussed by the many different instructors we had at Motorcycle Mechanics Institute [getting my Harley Certs] is they spent a lot of time talking about the power of negative consumer comments about the dealership---especially when it was about the service department. A positive comment is worth 1 sale, a negative comment often results in the loss of at least 5 sales.

Just my 2 cents---but these horrible dealerships are still in business because people will bitch about them but won't really go after them---as seen from the numerous posts above just recommending you drop it because you "can't win". That just doesn't compute with a guy like me who spent 30 years in the Marine Corps.

I totally understand that none of us have the pockets to get lawyers etc---but I'll definitely give up some of my time to go after them in as many different directions as I can in order to get my warranty back and my A/C fixed as promised.

That’s why I keep a lawyer around, my wife, I get free legal services.

 

[ShadowsPapa]

Good luck with getting any Senator or house member involved. Doesn't work so much these days. You get form letters back thanking you for your thoughts and wishing you the best with your troubles.
I tried multiple times with ADA issues - nuttin.
Years ago when Harkin was our Senator before he retired, we contacted him about ADA issues - he was the Senator that made a big push for those laws and was instrumental in getting it all through. Nice form letter, that was that.
Maybe in other places it's different - hope so, but these days it's all about high profile stuff, what makes the news. It's worth a try - the worst that can happen is............ a form letter.
Sometimes the state attorney general pays attention - especially if they have had other complaints - that's another option - maybe it was already mentioned, if so, sorry for the repeat.

Social media, on the other hand, I've gotten instant action and phone calls from higher-ups twice. Once was a company that does "sun rooms" - I'd been trying for a year to get them back on punch list items, they kept saying "we're looking into it. I hit their FB page with details, dates, times, what was said and what the issues were. In 1 day I had a response and someone was out the following week.
Similar for flooring product - I hit their FB page and got a call from a national distributor and messages from the manufacturer. They pulled out all the stops and got 'er done.
All I did was lay out exactly what happened, dates and so on, left all anger and emotion out of it. Facts only. That way they couldn't dismiss it as an angry customer over some tiny little thing.

Yes, contacting the local media - the Des Moines Register, for example, has regular articles on shady tactics and over-charges and women being ripped off, and more. I got a local TV station involved in shady stuff going on at work when the normal channels didn't work.

 

[Klutch]

One suggestion that others don't really mention:
(Hear me out on this)

Check with your employer. Some employers are now offering "legal insurance". (ARAG is one ime familiar with)

Basically how it works, is that you pay like $8-$15/mo to basically have an attorney at your beckoned call, and they handle a lot of stuff like wills, and legal documents... But they also tend to handle things like this, too.

I know it's a weird solution, but it may allow you some legal recourse, if a sketchy dealership is doing shady things.

(For the record, I used ARAG a few years back, to fight a couple of debt collectors that were going after my parent's estate.. all of the legal paperwork, court dates, and everything, cost me nothing, other than the monthly cost of the insurance)

So, if a dealership is trying to ignore mag. Moss, you could turn it over to the attorney, and let them handle the legal battle... *Shrug*


Just a suggestion that's worked for a few legal issues, for me, in the past.

(Yes, I'm that a-hole that brings a nuke to a slapfest




~ Casp

That's good to know. I've never heard of an employee legal plan covering anything more than wills and powers of attorney. Typically, employees find themselves going through a divorce, they call their legal plan and are furious to find out divorce isn't covered; and that almost nothing is covered.

Again, I'm really surprised your plan covered dealing with the debt collectors. Everyone should be aware most legal plans would not cover this.

 

[Klutch]

Yes, contacting the local media - the Des Moines Register, for example, has regular articles on shady tactics and over-charges and women being ripped off, and more. I got a local TV station involved in shady stuff going on at work when the normal channels didn't work.

Local TV stations, radio stations and newspapers won't go after car dealers. The vast majority of their revenue depends on car dealer advertising. If they have in fact gone after car dealers, I will stand corrected. But I've never seen it happen.

 

[ShadowsPapa]

Local TV stations, radio stations and newspapers won't go after car dealers. The vast majority of their revenue depends on car dealer advertising. If they have in fact gone after car dealers, I will stand corrected. But I've never seen it happen.

You don't see local dealerships advertise much at all here on TV or radio. I see national ads from Ford, Buick, Chevy, RAM trucks and so on and those generically say "see your local xx dealer". That's about it.

I've read more than one article where the Des Moines Register "investigates" and names names. And Stew Hansen is a big advertiser in this area (print ads mostly, but Deery Brothers outdoes them all - and you don't seem to have problems with them) - the Stew Hansen Ram/Dodge/Jeep location is where my JT came from but I won't go back to them for service......
https://www.desmoinesregister.com/s...r-refuses-replace-readers-watchdog/574164002/

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