Voided warranty due to gears

[Caspien]

One suggestion that others don't really mention:
(Hear me out on this)

Check with your employer. Some employers are now offering "legal insurance". (ARAG is one ime familiar with)

Basically how it works, is that you pay like $8-$15/mo to basically have an attorney at your beckoned call, and they handle a lot of stuff like wills, and legal documents... But they also tend to handle things like this, too.

I know it's a weird solution, but it may allow you some legal recourse, if a sketchy dealership is doing shady things.

(For the record, I used ARAG a few years back, to fight a couple of debt collectors that were going after my parent's estate.. all of the legal paperwork, court dates, and everything, cost me nothing, other than the monthly cost of the insurance)

So, if a dealership is trying to ignore mag. Moss, you could turn it over to the attorney, and let them handle the legal battle... *Shrug*


Just a suggestion that's worked for a few legal issues, for me, in the past.

(Yes, I'm that a-hole that brings a nuke to a slapfest




~ Casp

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[WabiSabi]

Another dealer can bring in the Stellantis regional rep. They can overturn the denied warranty.

Which dealership is doing this to you matters. It will help all of us avoid them.

I imagine this was the dealership in Rockwall texas. I took my Jeep in for the AC and mentioned issues with cruise control not maintaining speed. They called me back after I left (from a personal cell) and said they were not equipped to handle my massive amount of mods. I laughed and said I only have one mod (gears). They said they were calling me from a personal cell for me, they wouldn’t touch my Jeep, and the issue is my engine is not equipped to handle my mods therefore it was over heating making AC cut off blah blah. I just said okay and went to pick up my Jeep (because they are obviously not the brightest here). Found the TSB, took to another dealership and they told me my warranty had been voided by Chrysler.

 

[jay21mojave]

I imagine this was the dealership in Rockwall texas. I took my Jeep in for the AC and mentioned issues with cruise control not maintaining speed. They called me back after I left (from a personal cell) and said they were not equipped to handle my massive amount of mods. I laughed and said I only have one mod (gears). They said they were calling me from a personal cell for me, they wouldn’t touch my Jeep, and the issue is my engine is not equipped to handle my mods therefore it was over heating making AC cut off blah blah. I just said okay and went to pick up my Jeep (because they are obviously not the brightest here). Found the TSB, took to another dealership and they told me my warranty had been voided by Chrysler.

A dealership is the party that notifies Chrysler-FCA-Stellantis of the need to act on warranty coverage. Now one should immediately contact Jeep directly. There is also a Regional Staff - called a business center that has a Warranty Manager who can investigate and advise warranty staff in Auburn Hills, Corp Hq. Ask a cooperating dealership for their District Manager and the Warranty Manager's contact information so you can appeal the erroneous decision put forth by another dealership.

 

[dcmdon]

There are some really crappy dealers out there. Wow. I'm not sure the correlation between re-gearing and AC. Luckily, the local dealerships here are great, but from what I've read in the last few weeks, Jeep really needs to clean up their act with the poor dealership experience.

Exactly that makes no sense.

He regeared, which suggests he has larger tires, which probably means a lift. So if he had trouble with U joints or drive shafts or springs or pretty much anything suspension related. Then denying the claim would at least make sense.

And as I've said before a warranty can't be "voided". They can deny a claim for cause. But the entire vehicle warranty isn't voided unless it was submerged or something catastrophic like that.

 

[dcmdon]

Short answer? Yes. It's the dealer's discretion to void warranty/refuse service due to modifications. That's why most responses to threads like this are "take it to another dealer".

Something else worth keeping in mind: the problem with the Magnuson act is...how are you going to force them to honor it? If they are already being an ass about voiding the warranty, they are just going to tell you to do the one thing you can do about it: "take us to court then".

Again - I definitely don't agree with it, just trying to be realistic.

Its not that you can't force the dealer to do the work. But being realistic is that its far easier to just go to another dealer than it is to sue that dealer and Chrysler in court.

 

[aristobrat]

This guy had a dealership tell him his Gladiator's warranty was voided for getting his Jeep wet. He had his JT towed to another dealership and they repaired it under warranty.

https://www.jeepgladiatorforum.com/forum/threads/“vehicle-will-shut-off-soon”.48105/page-10

 

[Panthers65]

That's crap, and I'd be making a huge stink about it. Go back to the dealership, tell them you need an explanation on why the gears would void AC Warranty work. When they can't explain it to you, tell them again that they need to honor the warranty that comes with the vehicle. If they still refuse, put them on blast, Let them know you'll be contacting all the appropriate resources, filing complaints, ect...

Also, pay a few bucks to have them do some menial service (rotate tires, oil change, ect...) then ask them for a customer service survey, or a link to get to the survey.

 

[aristobrat]

Go back to the dealership, tell them you need an explanation on why the gears would void AC Warranty work.

Dealership's "explanation" is below:

They said they were calling me from a personal cell for me, they wouldn’t touch my Jeep, and the issue is my engine is not equipped to handle my mods therefore it was over heating making AC cut off blah blah.

 

[JeepCares]

Kinda annoyed…Took my Jeep in due to the known AC issues. Apparently Chrysler voided my warranty because I swapped to 4:88 gears and now I have to pay for them to fix the known AC issue.

Even if he did - there should be no trace left in the system.

I have made changes to my tire size, passive entry, added auto high beam settings and the only thing that happens is because the flash is based on your VIN, it MAY erase changes you made.
So I gotta ask -
Is the setting for the gears somehow different???? Is there some trace left that tells them "hey, look here, this has been MODIFIED!" or something?

And again - DEALERS install these gears! A member recently had it done, others have had it done, others have been to truck shops and had it done (specialty shops that do gears)
So how can a gear change void the whole warranty when dealers do it?

My dealership said the parts would have warranty and they themselves would warrant their work on such things.

JeepCares needs to get involved, IMO

Thanks for mentioning us here, ShadowsPapa, we'd be happy to help.

Please send our team a private message with more details, WabiSabi. We can dig in further with you there.

Kate
Jeep Cares

 

[CerOf]

I imagine this was the dealership in Rockwall texas. I took my Jeep in for the AC and mentioned issues with cruise control not maintaining speed. They called me back after I left (from a personal cell) and said they were not equipped to handle my massive amount of mods. I laughed and said I only have one mod (gears). They said they were calling me from a personal cell for me, they wouldn’t touch my Jeep, and the issue is my engine is not equipped to handle my mods therefore it was over heating making AC cut off blah blah. I just said okay and went to pick up my Jeep (because they are obviously not the brightest here). Found the TSB, took to another dealership and they told me my warranty had been voided by Chrysler.

I’d take it to Huffines in Plano. I’ve always had good experiences there.

 

[ShadowsPapa]

I laughed and said I only have one mod (gears). They said they were calling me from a personal cell for me, they wouldn’t touch my Jeep, and the issue is my engine is not equipped to handle my mods therefore it was over heating making AC cut off blah blah. I just said okay and went to pick up my Jeep (because they are obviously not the brightest here). Found the TSB, took to another dealership and they told me my warranty had been voided by Chrysler.

The kicker is that IF your vehicle WAS over-heating, you'd have known it. It would have shown up on the gauge. These things will run 230 and not cause any problems. Yes, the fans will run on high, blah blah but even 230 is not TOO hot for these.
250 and over - yeah, I'd be concerned.
So if your gauge was in the middle or on the off-road pages, the temp was way up there, fine. But then those gears won't cause over-heating. IF you have larger tires than stock you are in a sense running a lower numerical end ratio - a high gear ratio (in the 3.xx area) and putting those lower gears (higher numerically) in you put the end result back closer to factory. In other words, big tires reduce engine RPM and can increase the "load" at low RPM but the deeper gears put the engine back up into a higher RPM to compensate.
(most Jeep and truck people know this of course)

So - that's a long way of saying they are full of it.
The worse that would happen is the engine RPM would be up high IF you ran those with stock tires. And the goofy thing there is that many people who tow big loads shift the automatics manually to keep the RPM UP over 2,000 - so my comment to the dealer is "HUH??"

(I am not referring to the diesel as running them at higher RPM may be a different animal due to the boost and all. Talking gas 3.6 only)

 

[redrider]

How do dealers get paid for warranty, tsb or recall labor? I spoke to jeep wave today and they said dealers dont get paid to diagnose the issue but they get paid more then their hourly rate to install or replace the part. Is this true??? Why do dealers not want to do warranty work?

We hated warranty work at the dealership. The flat rate guide from Big H was structurred around a mechanic doing a specific task, say head gasket replacement. He had an assistant prep the bike by removing any and all items required before head removal. The assistant then was like the nurse in OR, handing tools and parts to and removing them from the mechanic as he worked. The task was repeated 10 times, averaging the attempts. This became the flat rate multiplier. Head gasket replacement rated at 1.2 hours X shop labor = warranty reimbursement. No compensation for ancillary items removed or reinstalled as required to replace the gasket. The dealership mechanic started in the hole.

 

[ShadowsPapa]

We hated warranty work at the dealership. The flat rate guide from Big H was structurred around a mechanic doing a specific task, say head gasket replacement. He had an assistant prep the bike by removing any and all items required before head removal. The assistant then was like the nurse in OR, handing tools and parts to and removing them from the mechanic as he worked. The task was repeated 10 times, averaging the attempts. This became the flat rate multiplier. Head gasket replacement rated at 1.2 hours X shop labor = warranty reimbursement. No compensation for ancillary items removed or reinstalled as required to replace the gasket. The dealership mechanic started in the hole.

During my time as a mechanic in a shop, I found many times where flat rate was way under reality, and times it was way over reality. There were things I could do in 2/3 to 3/4 of the time flat rate said. Then other things - are they kidding? No way, even Flash would have trouble with that time.
I was good, I was quick, but really? And the book didn't allow for rusty or stuck bolts or things that go wrong.

 

[fun2drum]

Thanks for mentioning us here, ShadowsPapa, we'd be happy to help.

Please send our team a private message with more details, WabiSabi. We can dig in further with you there.

Kate
Jeep Cares

Mine has started doing the hot blast when we're on trips, especially when it's very hot outside. It's relatively frequent, too. Also, it's not cooling the cabin properly in auto mode. I can set it on 65 and it's still hot enough to make us sweat, that is until we take it off auto and crank it up. It's as if it thinks it's getting cool and turns the fan down to very low. Auto mode is basically useless when it's more than 80 degrees outside. I stumbled onto this thread while trying to figure it all out.

So - can anybody tell me where to get a PDF of that TSB? It doesn't print well from the post here, and I can't find it anywhere else. I want to call my dealer to explain the problem and the TSB, and having it printed clearly would be helpful.

 

[j.o.y.ride]

You can probably find a dealer to do it, they will charge you more than FCA pays them for the same work so they want you to pay.

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