Dealerships can be so sneaky

[BowlofSoup]

So I ordered two 22 gladiators from two different dealers, both pretty much the same thing, blue Willy's MT. One and a month later the other because I got a better price on the 2nd one. But what I really want is the Nacho. And there's one new one out there left. It's been sitting there since May.

After 2 months of getting nowhere (they offered invoice and I wanted lower), they set the price online below invoice.

Boom I call the sales rep, like let's do this I'll fly out on Sunday if you can hold it. "We can't hold it". I say please make an exception it's a great deal, add 500 to the price if you want but please hold it I'll take it home this month. "Okay, here's the new pricing"

I look it over.... Those people ADDED a destination fee line to the order that was never there in the two months of taking about the jeep.

I ask what's up with that because it's already built into the MSRP. " No it's not". I say yes it is, it's never been on a price build. "Ohhh you're looking online, yeah at the end of the month we remove the destination charge to lower the price to get more people in here".

Like seriously? People suck.

Unfortunately I want nacho, so we renegotiated back to invoice and I just said F it. But I'm no longer financing through them and I'm not adding anything to the jeep. It's coming out naked.

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[Mac Attack]

So I ordered two 22 gladiators from two different dealers, both pretty much the same thing, blue Willy's MT. One and a month later the other because I got a better price on the 2nd one. But what I really want is the Nacho. And there's one new one out there left. It's been sitting there since May.

After 2 months of getting nowhere (they offered invoice and I wanted lower), they set the price online below invoice.

Boom I call the sales rep, like let's do this I'll fly out on Sunday if you can hold it. "We can't hold it". I say please make an exception it's a great deal, add 500 to the price if you want but please hold it I'll take it home this month. "Okay, here's the new pricing"

I look it over.... Those people ADDED a destination fee line to the order that was never there in the two months of taking about the jeep.

I ask what's up with that because it's already built into the MSRP. " No it's not". I say yes it is, it's never been on a price build. "Ohhh you're looking online, yeah at the end of the month we remove the destination charge to lower the price to get more people in here".

Like seriously? People suck.

Unfortunately I want nacho, so we renegotiated back to invoice and I just said F it. But I'm no longer financing through them and I'm not adding anything to the jeep. It's coming out naked.

Thanks for the info and sorry for your troubles. Yep, in this dog-eat-dog world some will revert to deceptive moves to make ends meet. Fortunately, folks like you keep us informed as to their methods.

 

[rexb16]

what the hell did i just read?

 

[awraynor]

Same kind of crap my dealer tried. I financed through them to get the roughly 2K discount and immediately refinanced.

 

[Phishs]

Not surprising…sadly.

 

[NC_Overland]

Some dealerships don’t include the destination charge on their online pricing. Simply asking to see the window sticker should have cleared that up. Honestly though, unless I’m missing some info here, you sound kinda shady yourself ordering two different Gladiators from different dealerships with the intention of purchasing one. Am I missing something here?

 

[BowlofSoup]

Some dealerships don’t include the destination charge on their online pricing. Simply asking to see the window sticker should have cleared that up. Honestly though, unless I’m missing some info here, you sound kinda shady yourself ordering two different Gladiators from different dealerships with the intention of purchasing one. Am I missing something here?

I saw the sticker, and that's why I knew they were pretending to give an awesome discount. Invoice was 44600 (sticker 46400-ish). They had it online for 43k AFTER discounts (before rebates). But then they re-added the destination charge on my quote, which I've received quotes from them before and they never had a separate destination fee line, bringing it back to 44,600. It was a fake sale to get people in (their words) when it was the same price all along. Before this "sale" it was on their site for MSRP, which includes destination.


As far as the two jeeps. I live in Mass. There's no deals. I got one at invoice here and then I heard about 5% under in PA so I ordered there.
Do you actually think they care if I change my mind and they sell them for more at MSRP? I don't. PA didn't even want a deposit, I think they prefer that you change your mind. They'll definitely sell. I built very nice trucks.

 

[sharpsicle]

Maybe it's just me, but this post reeks of entitlement.

• OP orders two of the same truck knowing full well he isn't serious about both.
• OP backs out of deal.
• OP sees truck listed, convinces dealership to hold it for him on his word alone.
• Dealership gives OP final pricing.
• OP sees a destination charge, which is common, and calls it a "sneaky" tactic. (and no, it's typically not built in to the MSRP).
• OP comes here to call out the dealership for not going along with his shenanigans.

Some dealerships might be sneaky or shady, but this doesn't look like one of those situations. You put yourself in this position and are now screaming because you can't get a deal that you actually never had. Add on that you tried to order from multiple dealers with the express intent of trying to pit them against each other. It didn't work.

I built very nice trucks.

That you didn't want?

Do your homework, negotiate and select your dealer to purchase through before you order, not after. And if you don't want to order, then don't place the order. If you don't like the price on a lot vehicle, don't buy it. They were obviously up-front with you on price disclosure when they gave you the final numbers (which is MSRP minus discounts, plus fees like destination charge). It's okay if you didn't get the final price you wanted, but that doesn't make them sneaky.

 

[BowlofSoup]

Maybe it's just me, but this post reeks of entitlement.

• OP orders two of the same truck knowing full well he isn't serious about both.
• OP backs out of deal.
• OP sees truck listed, convinces dealership to hold it for him on his word alone.
• Dealership gives OP final pricing.
• OP sees a destination charge, which is common, and calls it a "sneaky" tactic. (and no, it's typically not built in to the MSRP).
• OP comes here to call out the dealership for not going along with his shenanigans.

Some dealerships might be sneaky or shady, but this doesn't look like one of those situations. You put yourself in this position and are now screaming because you can't get a deal that you actually never had. Add on that you tried to order from multiple dealers with the express intent of trying to pit them against each other. It didn't work.

Do your homework, negotiate and select your dealer to purchase through before you order, not after. And if you don't want to order, then don't place the order.

Hi. OP here.

First, I ordered the first one intending to buy.

Second, I didn't order the second one until I heard about the 5% under. If you think I'm entitled for wanting a better deal, well I don't think you know what that word means. Everyone on here wants the best deal, and many talk about reselling Jeeps they just bought to make a profit. I don't think wanting a good deal is a bad thing. And if you do, well let me sell you this leaky Jeep I own.

OP saw Nacho truck listed online for the past 6 months, so I asked them to cut me a deal because it wasn't selling. I offered to finance through them if they'd go a little under invoice. They gave me a price between MSRP and invoice. I passed. I hit them up again and they eventually said Invoice, I still passed because I wanted a better deal (there I am being entitled again).

I spoke to them again three weeks later and asked if their local incentives could apply to me. They said no, it's based on where you're located (I actually asked that question here as well). The day after said question, the price changed online. I've attached that price.

Now this dealer gave me quotes in the past, and I've attached one which shows the cost, and my price after the discount. As you can clearly see.... there is no destination fee... because as we know, it's in the MSRP price, the top line.

When I inquired about the 43k price, I said lets do it, I'm game. I'll fly out, I'll give you 10k down and I'll finance through you. My entitled ass then offered to make the price 43,500 as a curtesy for holding it a few days (i asked about making a deposit and they said no. You might think it's entitling of me to WANT the vehicle I'm flying down for to still be there, but I'd disagree.

They then gave me the new quote, which I attached. Do you see the new line that wasn't there before? Destination fee? Do you see how they wanted to charge me the 500 i offered PLUS the destination fee?

It's almost like what I said at the beginning was true. It was a fake online sale. They went from including the destination fee to removing it and tacking it on underneath.

IDK, sounds sneaky to me.



And please get over the two jeeps ordered. The dealers will make way more money selling it based on market.

Oh, I'm not screaming and I never pitted these dealers against each other. I was going to to tell the other two I changed my mind and they will say "Okay cool, let me sell it for MSRP now and make more money".

I'm not sure why you sound so angry that I'm calling out a bad deal. I didn't even say their name.. and... it's a forum.. people talk.

 

[NC_Overland]

I saw the sticker, and that's why I knew they were pretending to give an awesome discount. Invoice was 44600 (sticker 46400-ish). They had it online for 43k AFTER discounts (before rebates). But then they re-added the destination charge on my quote, which I've received quotes from them before and they never had a separate destination fee line, bringing it back to 44,600. It was a fake sale to get people in (their words) when it was the same price all along. Before this "sale" it was on their site for MSRP, which includes destination.


As far as the two jeeps. I live in Mass. There's no deals. I got one at invoice here and then I heard about 5% under in PA so I ordered there.
Do you actually think they care if I change my mind and they sell them for more at MSRP? I don't. PA didn't even want a deposit, I think they prefer that you change your mind. They'll definitely sell. I built very nice trucks.

Order cars can really screw over a dealership dependent on how it’s ordered. I’m not making things up. I worked in the industry for many years until I left roughly a year ago.

I ran the internet departments of a lot of dealerships of different manufacturers and I’m very familiar with what’s common practice and legal. I don’t necessarily agree with not including the destination charge in the online sales price. I always included the full msrp minus discounts, but it’s very common.

I don’t care are enough to debate this further, I’m just trying to spread some industry knowledge.

 

[NC_Overland]

Maybe it's just me, but this post reeks of entitlement.

• OP orders two of the same truck knowing full well he isn't serious about both.
• OP backs out of deal.
• OP sees truck listed, convinces dealership to hold it for him on his word alone.
• Dealership gives OP final pricing.
• OP sees a destination charge, which is common, and calls it a "sneaky" tactic. (and no, it's typically not built in to the MSRP).
• OP comes here to call out the dealership for not going along with his shenanigans.

Some dealerships might be sneaky or shady, but this doesn't look like one of those situations. You put yourself in this position and are now screaming because you can't get a deal that you actually never had. Add on that you tried to order from multiple dealers with the express intent of trying to pit them against each other. It didn't work.


That you didn't want?

Do your homework, negotiate and select your dealer to purchase through before you order, not after. And if you don't want to order, then don't place the order. If you don't like the price on a lot vehicle, don't buy it. They were obviously up-front with you on price disclosure when they gave you the final numbers (which is MSRP minus discounts, plus fees like destination charge). It's okay if you didn't get the final price you wanted, but that doesn't make them sneaky.

I wasn’t going to call him out like that, but yeah. Agreed.

 

[BowlofSoup]

You must be pretty entitled to read a post about a dealership and think that they must be the good honest character in the story.

Order cars can really screw over a dealership dependent on how it’s ordered. I’m not making things up. I worked in the industry for many years until I left roughly a year ago.

I ran the internet departments of a lot of dealerships of different manufacturers and I’m very familiar with what’s common practice and legal. I don’t necessarily agree with not including the destination charge in the online sales price. I always included the full msrp minus discounts, but it’s very common.

I don’t care are enough to debate this further, I’m just trying to spread some industry knowledge.

Both dealers told me when ordering that they didn't care if I cancelled. The one in Mass wanted me to so his commission would be higher.

 

[Jefe1018]

Sadly you’ll get very little sympathy here.

The reality is that all three “deals” you initiated were negotiated by you and in good faith from the dealership, as it doesn’t seem any of them were really going to pull the rug out from underneath you.

Dealerships are businesses trying to make a profit and often times make us feel cheated or all “I need a shower”ee.

Anyways, hope you enjoy your new truck.

 

[BowlofSoup]

Sadly you’ll get very little sympathy here.

The reality is that all three “deals” you initiated were negotiated by you and in good faith from the dealership, as it doesn’t seem any of them were really going to pull the rug out from underneath you.

Dealerships are businesses trying to make a profit and often times make us feel cheated or all “I need a shower”ee.

Anyways, hope you enjoy your new truck.

haha, you can see from my photos that they added a destination charge that was never there before. The rug was pulled, I caught it. And you're right, they're trying to make a profit, but that doesn't mean you add a destination fee on a whim to get back the advertised sale value.

"all three “deals”". You're overthinking the two blue Jeeps. I only added those for context of wanting a Jeep. There was no after factory order negotiations. Subject matter is Orange Jeep and fake sale

 

[NC_Overland]

You must be pretty entitled to read a post about a dealership and think that they must be the good honest character in the story.



Both dealers told me when ordering that they didn't care if I cancelled. The one in Mass wanted me to so his commission would be higher.

The salesman? Yeah, he doesn’t give a shit if it doesn’t sell.

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