who is on original oem aluminum steering box?

[ShadowsPapa]

No one is talking about Jeep Wave. Where'd that come from?

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[Gezer]

I called the dealer service dept and they said they never heard about a steering problem or about any service bulletin about the steering. That’s the stuff I meant about the run around. Going to print the thing and stop by.

 

[ShadowsPapa]

In case you don't have it or don't want to dig through pages................

 

[JET_83]

No one is talking about Jeep Wave. Where'd that come from?

Customer support is through Jeep Wave, dunno where JeepCares came from.

 

[Mjolnir]

I am at 53k with aluminum steering box. lifted and running 35's for about 40k of those. No issues at all, standard bump steer on highways.

 

[ShadowsPapa]

Customer support is through Jeep Wave, dunno where JeepCares came from.

JeepCares is the online coordinator of support here.
I don't know who would call Jeep Wave over this. Yes, you could call that customer support number on the phone, but chances are, it's the same result - they tell you to take it to your local dealer and go from there. You don't start with either one, you go to them when the dealer visit fails or gets complicated.
People here work with JeepCares when the dealer messes around.
Maybe you haven't been paying attention ;-)

I had trouble with a tonneau cover and got JeepCares involved - they worked through customer service through my dealer and got it resolved.

 

[JET_83]

Jeep Wave is who I’ve called for customer support, I guess I don’t use online chat to get my issues addressed.

 

[Trailman]

My JTR is still stock (33" falkens). Drove with stock aluminum box for ~5k miles. My wife basically refused to drive it.

Took it to the dealer, they confirmed the issue.

As @ShadowsPapa and others have pointed out, if Jeep and the dealer confirm that there's a problem, there's a problem. They aren't doing several hundred dollar (maybe thousand?) fixes for free.

Also - tracks great with the new box.

 

[ShadowsPapa]

It's not a chat - you simply send them a PM and they take care of it. It's fast, it's easy and IMO, better than calling customer support.
Even one of the guys at the dealership heard of this - he told the others "oh, yeah, they have a whole team dedicated to this stuff".
Dealer refused to even think about my tonneau cover issue. I contacted JeepCares, sent them photos, they gave me a number to hand the dealer along with the name of a person who knew my case - problem solved. It got replaced.

 

[ShadowsPapa]

My JTR is still stock (33" falkens). Drove with stock aluminum box for ~5k miles. My wife basically refused to drive it.

Took it to the dealer, they confirmed the issue.

As @ShadowsPapa and others have pointed out, if Jeep and the dealer confirm that there's a problem, there's a problem. They aren't doing several hundred dollar (maybe thousand?) fixes for free.

Also - tracks great with the new box.

It was so funny when my wife decided to drive us back home with my truck - she likes driving. We were just leaving Fort Wayne and she suddenly said "I hope there aren't any cops back there, they'll think I'm drunk" - uh, not her, she's a tea-totaler from the word go. She doesn't even like coffee, so that made it even more funny. I'd be laughing my head off if they pulled her over and accused her of DUI.

 

[BUZZHEAD]

Quick and easy fix when the part showed up .
I just printed the TSB and handed to the service manager ,ok I will order you a new one.

 

[NGNERD]

2020 with aluminum box. 37s on at 10k now at 40k, steering still good

 

[tonywin]

2020 on original aluminum box as well. 49k with 37s and steering is still good.

 

[Bobzdar]

I have an April '19 build 2020 rubicon with stock steering box, works fine. It wandered a bit when brand new but I think it was the tires more than anything, after about 5k miles it settled in and has stayed that way. 47k miles now.

 

[brianinca]

No, no and no.

Shit steering off the lot in my Feb 2020 build JTR was corrected completely by the replacement steering box. Until that came out, I mitigated it with a big dose of caster.

Don't sing the song of "big tires make for sloppy steering" - I've run 37's on different trucks since 2007, 33's since 97. Jeep fouled that steering box up, an engineering failure, and resolved it.

Slop is bullshit, please don't excuse it.

I was on mine until i traded in. I had zero problems. But most people never drove a vehicle with 33-37” tires before
And so they were perplexed by steering feel. I know they revised the part and all but my aluminum box felt way better than all of my jk’s and also my WJ. Droopy solid axle builds with a track bar with marshmallow bushings steer with a lot of “forgiveness” lets say. But when you put 17x37’s on it aired down to 32psi. Its going to have some slop in the inputs and that only gets worse as you go faster.

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