Brought my jeep in to check a steering issue and the dealer dropped a door on it.

[surge101]

Just thought I'd share my recent misfortune. I noticed recently that my steering pump (or whatever the preferred term for the hydraulic/electric assisted steering is in these cars) was making a lot of noise, it essentially sounded like a large amount of air coming out of the steering column when turning. Something I never experienced before. Here's a video:


After people suggesting on here that this is abnormal, I brought it up when I went to the dealer for my oil change/rotation, After two days they told me they couldn't replicate the issue and think the sound is normal and to pick up the car the next day, everything else has been completed. So I went the next day and they surprisingly told me to wait, which was odd since it was supposed to be ready the night before. 45 mins later, turns out they dropped a garage door on my truck and damaged my top and rail.

Not fun taking your gladiator in for one issue and coming out with more.

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[KVJ]

So are they going to do anything about it?

 

[Yachtnutz]

Wow sorry to hear that , they are going to fix it right !

 

[ACAD_Cowboy]

Well it appears to be mostly cosmetic which is good. I'd tune them up to have the top repainted and that bed rail addressed.

Sucks for sure.

 

[LostWoods]

Likely they have an automatic door and it's having an issue or you missed the sensor. They should fix it but it's unlikely they dropped the door on the truck.

Also, random question, is your Jeep lifted because we definitely had that issue come up with a few TJU's when I was wrenching at the dealer... the sensor was the right height above the ground and some jeeps were tall enough to clear it - stopping at the door to make sure the driveway was clear around the vehicles parked along the wall outside occasionally meant the door would try to come down on the Jeep. Eventually, they disabled the auto function and we had to manually crank it in winter.

 

[Factoid]

The top is easy, they just replace it. That rail looks like the metal is actually slightly compressed, sucks.

 

[davetha]

The top is easy, they just replace it. That rail looks like the metal is actually slightly compressed, sucks.

Yup, I'd have them replace the top... and yes it does look like there is probably damage to the bed side.

 

[Bbannongmu]

Yikes!!! That sux. Hope you get everything straightened out.

 

[surge101]

So are they going to do anything about it?

Well, they initially offered to have the body shop "repair" it. Which upset me, I told them I wanted a new top, which it seems I'll be getting now, we will see when I go in. Honestly, I think I should get additional compensation, credit or something, for this hassle and damage to the vehicle I paid them 42k dollars for that is now damaged. They seem to think offering me a rental for the day is compensation. I wouldn't need a rental if they didn't smash my truck...

Likely they have an automatic door and it's having an issue or you missed the sensor. They should fix it but it's unlikely they dropped the door on the truck.

Also, random question, is your Jeep lifted because we definitely had that issue come up with a few TJU's when I was wrenching at the dealer... the sensor was the right height above the ground and some jeeps were tall enough to clear it - stopping at the door to make sure the driveway was clear around the vehicles parked along the wall outside occasionally meant the door would try to come down on the Jeep. Eventually, they disabled the auto function and we had to manually crank it in winter.

Nope, stock height.

 

[Factoid]

Yep, they owe you and they need to step up!

 

[ZTMAN]

Honestly, I think I should get additional compensation, credit or something, for this hassle

Don't be one of those guys. Life is too short.

Accidents happen, it appears they are replacing the top as you requested.

 

[LostWoods]

I mean if they make you whole with a new top and bed rail caps and give you a rental while they do the swap, I would say they've satisfied their responsibility assuming that image is right and there's no actual body damage. Accidents happen and unless you can prove malice or financial hardship from the damage, they don't owe you anything more.

 

[surge101]

Don't be one of those guys. Life is too short.

Accidents happen, it appears they are replacing the top as you requested.

I just feel like if I walked into the dealership and accidentally damaged one of their vehicles, they wouldn't have an "accidents" happen mindset. This is a dealership that has 42k of my money for a new vehicle that I bought from them and they damaged it. It is not only an inconvenience for me to now have to go back and get it repaired, my new truck is also now a previously damaged truck and not of my doing. They aren't doing me a favor by repairing what they damaged.

 

[Troybilt]

I would make them upgrade be to a color matching top and have a body shop of my choice fix the bed rails and side. If they did not agree to these terms they would also be paying my legal fees.

 

[murktJT]

They owe you a full repair, a loaner, and a gas card to cover you needing to drive back and forth. They dont owe you a check imo. They can do that work without any damage or repairs being on the cars history. Trust me I know because a dealer hit something on the lot in my mustang. It took weeks to get it repaired and when I got it back they didn't even get close to a color match so it went back again, but never was on the carfax or anything. They should do whatever it takes to make it right but they arent going to write you a check

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