Mr Miami
Well-Known Member
Excellent point. The salesperson doesn't get it. As you mention, the competitive thing is a great comeback. Then just add "we could make it CPO or better yet for you, just take the money and buy the extended warranty that the CPO offers or something better suited for your needs."I’ve been out of the game for a few years now, but If I had to guess, the logic is that when some people shop price they’re losing out in some search filters because some people aren’t seeing it, or don’t see the value in CPO when it’s under warranty. However, your sales person needs some training. What he should be saying is that it’s non CPO to be price competitive because it’s under warranty, BUT we can make it CPO for [whatever it costs now]. The first thing I was taught in sales years ago was to say “I don’t know, but I can find out” rather than just make up dumb shit like “it can’t be CPO because the mileage is too low.” Sorry, I taught sales training so stuff like this is super annoying to me.
He should make it a "win-win."
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