Cam shaft backordered

[ShadowsPapa]

They should not be allowed to sell new Jeeps or anything with. a 3.6 till the backorders are filled. Think of the millions they are going to save by allowing the warranty expire while waiting for a cam.

Doesn't work that way.
Once the problem is reported to the dealer - the clock stops on the warranty.
If you take it in with the tick at 59,900 miles and they write up a WO and find it needs a cam or cams, doesn't matter if you have 70,000 on it by the time the cam arrives, it's still covered because the problem was reported/recorded inside the warranty period.

Cams for production are a different animal and can't be used for repairs/dealer sales.

Another conspiracy thing.

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[Bully4]

I wonder how many "don't need anything". There is an issue here. Arguing percentages is great until your engine oil is full of shiny cam glitter. My concern was what appears to be a lethargic response from the manufacturer. I say was because my jeep is gone. I must say that I miss it; however, I don't really enjoy driving a time bomb. Between the cam issues and the spontaneous combustion of certain model years, I moved on. Just like most people, I need a vehicle to drive to work so I can make a living.
This is possibly a supplier issue that directly corresponds with cost. I've seen a bad cam in a shipping box at a dealership. It came out of a 7000 mile vehicle. Not very comforting to know the same parts are in your engine. That dealership basically said it's not if, but when your cam goes bad. Their repair estimate was around $900. Not a terrible cost for a repair. But..........waiting months for a part to repair a $60k vehicle seems to be a little ridiculous. This scenario could break an average middle class owner. We are being conditioned to see this as acceptable!! Thank the covid supply chain bullshit.
If they don't resolve the backorder ordeal, they're gonna need to lower their prices by about $20k. This will allow future purchasers enough extra cash to purchase a second, possibly more reliable back-up vehicle.

Again- I liked my Jeep much more than my current vehicle. But Jeep doesn't seem to give a rat's behind about standing behind their product. If they did, they would at least resolve the parts availability issue.

Just my two cents.

 

[mfran12345]

Currently over 9k backorders with over 4k being Off Road High Priority orders. ETA's can vary depending on the priority type that the order is placed with but at the very least there would be a 30 day wait.

- Benny

Thanks for the information.

 

[ShadowsPapa]

That dealership basically said it's not if, but when your cam goes bad.

And that's a bunch of crap - proven to be wrong.
There are people here who have had no failures, over 100,000 miles, some well over that.
Dealer people tend toward generalizations, even hyperbole, instead of facts.
Yes, there are problems, and yes it's a bitch when it happens to you - but the numbers prove it's not "when", but is "if".

But Jeep doesn't seem to give a rat's behind about standing behind their product. If they did, they would at least resolve the parts availability issue.

Easier said than done if they contract these cams. Even if FCA made them, there's still the blanks to source and buy (contract for), and raw materials can impact that end of things.
Cams aren't as simple as some seem to believe. Even the performance cam makers have had issues over the years.
People seem to believe Jeep can yell and scream at suppliers and have issues resolved just like that. You, for that matter, none of us, know what's happening between FCA and suppliers of the cams or even the raw materials.

 

[Bully4]

But the main point still seems to exist:

They find enough parts to build new engines to stuff in new vehicles!

Customer service seems to have taken a major hit. IMO, it really started during covid.

Big truck turbo's were impossible to get. Electric transformers, etc. The list is endless.

Nobody seems to care.

 

[ShadowsPapa]

They find enough parts to build new engines to stuff in new vehicles!

You've apparently missed the explanation for that in several other threads, and with your mind made up that it's all the same pot, no use going over it again.

Nobody seems to care? Maybe it's that nobody can control it. It's a global market, global supplies, and suppliers handle many contracts from many auto makers.

 

[legacy_etu]

And that's a bunch of crap - proven to be wrong.
There are people here who have had no failures, over 100,000 miles, some well over that.
Dealer people tend toward generalizations, even hyperbole, instead of facts.
Yes, there are problems, and yes it's a bitch when it happens to you - but the numbers prove it's not "when", but is "if".


Easier said than done if they contract these cams. Even if FCA made them, there's still the blanks to source and buy (contract for), and raw materials can impact that end of things.
Cams aren't as simple as some seem to believe. Even the performance cam makers have had issues over the years.
People seem to believe Jeep can yell and scream at suppliers and have issues resolved just like that. You, for that matter, none of us, know what's happening between FCA and suppliers of the cams or even the raw materials.

I do wonder if this whole cam thing is a metallurgical issue, as in an issue with the supplied raw material. I know in recent past in an adjacent field (marine industry) manufacturers were having issues with SS supplied not being up to snuff, ie, rusting, failing strength tests, etc. so much so that one manufacturer wrote that they were conducting studies on hardware purchased from different manufacturers in order to try to track down
the material issue to a specific supplier. Before someone says it, yes , I know some SS will rust. Now I didn’t hear the final results of these tests but the ongoing theory from the manufacturer was that the raw material they’re getting from Asia isn’t always up to specs as to what they say it is.

Just food for thought…..

 

[ShadowsPapa]

I do wonder if this whole cam thing is a metallurgical issue, as in an issue with the supplied raw material. I know in recent past in an adjacent field (marine industry) manufacturers were having issues with SS supplied not being up to snuff, ie, rusting, failing strength tests, etc. so much so that one manufacturer wrote that they were conducting studies on hardware purchased from different manufacturers in order to try to track down
the material issue to a specific supplier. Before someone says it, yes , I know some SS will rust. Now I didn’t heat the final results of these tests but the ongoing theory from the manufacturer was that the raw material they’re getting from Asia isn’t always up to specs as to what they say it is.

Just food for thought…..

Yes, there are different grades of "stainless steel". Cheaper stuff will rust. Watch the numbers if buying stainless from Amazon

 

[Gcbegoon]

2020 sport needs a new camshaft but it’s on backorder. They said not to drive until it’s replaced. Been 2 weeks now with no updates. Can’t even give me a loaner they said. They’re all out and if they had one they charged me $75/day since I’m out of warranty. Anyone got any inside baseball info on how long I’ll be waiting or how bad the backorder is? Thanks.

Last time I talked to my friend in the parts dept, there were over 12k on backorder. I've been waiting for over 2 months, 2021 JTR with 73k on it. I had mine for 2 weeks and less than 400 miles when i heard the ticking noise. I finally bought a Chinese one off of ebay a month or so ago, replaced the cam and one rocker. So far I had a code for timing right after startup, cleared it and it's never come back. If I was guessing, I'd say the OEM parts come from zch8na, too. When my parts do come in, I'll tear it back down and install them. Chrysler is supposed to be paying for my parts. Also waiting on a new front axle assembly to show up. Selling dealer is replacing it as it was part of the deal.

 

[ShadowsPapa]

replaced the cam and one rocker.

You never replace a cam without replacing followers. They wear-in together. I know over the decades people have "gotten by" and "been fine", but it's a horrible practice and would get you a "do it over" from your boss if you worked in a shop, or at least a D if in a college course.

But, that's the internet generation, D-I-Yers and YouTube university.......

Sorry, but it's asking for trouble. You may be fine, may get lucky, but I'd fire you LOL

 

[Gcbegoon]

Im not "internet generation" as you say. I'm a retired tech of nearly 40 years. I was an ASE certified master tech in cars and ight trucks, also a master tech in heavy duty trucks, ASE certified in alternative fuels, light duty diesel. I'm fully aware it wasn't a full repair but I'm not spending $125 each for followers only to be replaced again soon. Thanks very little for your condescending opinion.

 

[Crane]

You guys should meet up and arm wrestle to sort this out.

 

[Hootbro]

Im not "internet generation" as you say. I'm a retired tech of nearly 40 years. I was an ASE certified master tech in cars and ight trucks, also a master tech in heavy duty trucks, ASE certified in alternative fuels, light duty diesel. I'm fully aware it wasn't a full repair but I'm not spending $125 each for followers only to be replaced again soon. Thanks very little for your condescending opinion.

I would have done the same also. Most would understand you scabbed the Chinese part and single follower as a temp measure.

 

[Crane]

I would have done the same also. Most would understand you scabbed the Chinese part and single follower as a temp measure.

I don't know squat about tearing down an engine, but I do know not to let the perfect be the enemy of the good. As you said, sounded to me like a good temporary fix.

 

[ShadowsPapa]

I don't know squat about tearing down an engine, but I do know not to let the perfect be the enemy of the good. As you said, sounded to me like a good temporary fix.

A "get by" "fix", hoping for it not causing more severe damage down the road.

But as I have other vehicles I can use, mine would be parked. So there is that difference.
I "know" a cam rotting should not cause other issues, but there are enough "stories" out there, and knowing how picky the other components like phasers and so on are, paranoia does enter in.
I've yet to "see" or witness other damage that was directly caused by a cam or follower (or lifter in the past) going to crap, but....................

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