Here in Albuquerque too. 6 weeks out.
Exactly, we are considering a Wagoneer - I've recently had experience with a dealer as my 8-speed auto had to be replaced, now the dealer was fine and did everything they could on my gladiator . But it's a basic place, and a lack of loaners (I got a beat up renegade), it's hard to imagine the same place dealing with complicated troubleshooting on a Wagoneer - which is a very new vehicle, I myself don't need much from a dealer, but if my almost 100k vehicle needed major warranty work I'd be worried, also what loaner am I going to get (they don't even have wranglers to loan out).
Apparently, they do not have enough mechanics. Champion in Lansing, Mi detailed to me that they cannot get anyone qualifed, or certified. 2 different dealerships now have had my vehicle 4 days past my appointment time and date. Warranty work is joke, mechanics jacked my Mohave up. So haven't fixed my issues.
They were good and as of now will exclusively use them for service. My only gripe is that they would not order the part until they looked at the jeep. IMO they should have ordered the part before my appointment. I had to drop off so they could confirm the aluminum box and then schedule a second appointment after the steel box arrived at the dealer. This made for a second 10 day delay waiting for the part to arrive. Could have been worse and still was well before any other dealer would even look at it. The jeep drives way better and my drifting issue is minimal now.
Your experience is not unique when it came to the steering box TSB replacement. The replacement steering box at least early on was a parts constraint and most dealerships would not or could not have one on hand. The first service visit is what drives them to have the ability to order it.
