Jeep sucks.... I have no idea how some of you have owned so many

[ruscopin]

I can relate to the OP as I had a similar if not the same experience with my wrangler. My Electrical Issues video. I took it to my dealer in VA where I purchased it, Safford of Winchester and they had it for 15 days. After the Christmas light show it had to be towed to their lot. In addition to the light show, mine also suffered the same loss of communications issue. After they felt they had fixed I returned home to PA and it did it again. The dealer in PA, Brown Daub Bath had the vehicle for another 15 days. The mechanic was pretty through and traced it to the wire harness of the swaybar disconnect. After it's replacement I never had an issue. It took awhile to regain trust and I can't say I ever fully trusted it because at 36k miles I traded it. Jeep cares helped out by remaining in contact with the second dealer and even helped monetarily. We really wanted to lemon it too. At the time of issues, my only modification was a LOD bumper and winch. I thought it may be Rubicon dependent but after posting the video I had many people reach out with different configurations resulting with the same outcome. I really liked my Wrangler and gave it another chance going with the Gladiator so I wouldn't have to coordinate with the weather to carry some large in the back of it. Good luck.

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[Mike the mechanic]

I understand your point, but my point is almost everytime I would go to drive it it would act up, dealer had it a week and drove it 50 miles and said it never messed up once. I go to pick it up and it messes up the first 5 seconds I’m in it in front of the techs. They pull it in and tell me they got enough data to open a star case. Now they tell me it needs to mess up again, why would it need to mess up again when it has a light on and 50 plus codes?? So are you telling me that techs aren’t paid on the clock and only paid for work they do? You guys don’t get paid by the hour? How frustrating would you be if you purchased a new car and it sat and sat at the dealer? I think the real problem is they are more concerned about the oil changes and tire rotations . They don’t like warranty work.

Most dealer techs are not paid hourly. We are paid what is called flat rate. If a warranty job is listed to pay .8 of a hour that is what you are paid. Doesn't matter if it took 3 hours you get paid .8. Some things you can get paid . 6 for diagnosis plus the repair time. Under some circumstances you can get paid more but you have to get it approved by the manufacturer before doing the work and you still do not end up getting paid for all af your time. I can sympathize with your problem but the guy working on it did not build it. Just because warning lights are on and codes are stored doesn't mean the problem is still happening. On a communication line a split second failure can set codes and cause lights to come on. What is probably happening is they are sending a field service tech to look at your truck. They are employees of the manufacturer not the dealership and are paid a flat salary. My point is would you go into work and work for no pay?

 

[Bullhead]

jeep sucks!!! Customer service sucks!!! Everything about jeep sucks. I have no idea how so many of you guys have owned so many of them. I’m 1 and done with jeep. Spend 50k plus on a vehicle to be let down. I never even got a change to take it off-roading and it still breaks. Been in 2 different dodge shops and still can’t figure out the issue. First dealership had it 15 days to give it back to me broke and 3 days later I take it to another dealership and it has been sitting there going on two weeks and no answer. Now that it’s been going on 30 days total in shop they are sending a Chrysler tech in Monday to look at it. I don’t even want it anymore I’m done and want to lemon it. Here in VA 30 days qualifies for lemon. I really hope anyone on the fence about buying a jeep product looks the other way and purchases something different

Good-bye!!! We all know that there are no other vehicles that have problems. Not a lot of detail here to convince anyone.

 

[93civej1]

It’s always amusing to me that you guys install your own stuff and then wonder why you have issues?

Just because you dont or cant install your own stuff, doesnt mean that other's dont have the know how or ability.

 

[iammacey]

Good-bye!!! We all know that there are no other vehicles that have problems. Not a lot of detail here to convince anyone.

There are 8 pages of details with OP going explaining the issue, sharing screenshots, etc... Why not read the thread prior to posting or just keep it to yourself?

 

[iammacey]

Most dealer techs are not paid hourly. We are paid what is called flat rate. If a warranty job is listed to pay .8 of a hour that is what you are paid. Doesn't matter if it took 3 hours you get paid .8. Some things you can get paid . 6 for diagnosis plus the repair time. Under some circumstances you can get paid more but you have to get it approved by the manufacturer before doing the work and you still do not end up getting paid for all af your time. I can sympathize with your problem but the guy working on it did not build it. Just because warning lights are on and codes are stored doesn't mean the problem is still happening. On a communication line a split second failure can set codes and cause lights to come on. What is probably happening is they are sending a field service tech to look at your truck. They are employees of the manufacturer not the dealership and are paid a flat salary. My point is would you go into work and work for no pay?

I don't work for free. Not do I want you to work for free. My brother is a Ford Master Tech that left the dealership model and opened his own place, predominantly for this reason. And let's be transparent. If the job pays 4 hours and you do it in 2, you get the 4 hours.

I haven't heard anyone here say they want anyone to work for free. And intermittent issues are extremely frustrating. Whether that's a vehicle or the MacBook you take into the Apple Store.

Some owners make mountains out of molehills. Some make substance out of nothing. Others have unreasonable expectations. Sometimes though, there is a legitimate issue. No owner wants to go through this and further no customer wants to hear one story one day and a conflicting story the next. Even more frustrating is when the customer has to chase answers and communication.

Service departments are profit centers. And I understand that. I want everyone to make money. I also want people to have a great customer experience. If the concern is reproducing an issue, put an hourly porter in the vehicle and have them be the ones responsible for reproducing it. Obstacles exist to be solved and the idea that it's the customers fault in situations like this is as equally frustrating to people as the idea of working for free is for you.

There is a very real issue happening here. It's not made up. Not a figment of someone's imagination. And not someone being unreasonable.

 

[D10S86]

Just because you dont or cant install your own stuff, doesnt mean that other's dont have the know how or ability.

Words of wisdom, thanks bud. I should take back what I said.

 

[Rckjeep]

jeep sucks!!! Customer service sucks!!! Everything about jeep sucks. I have no idea how so many of you guys have owned so many of them. I’m 1 and done with jeep. Spend 50k plus on a vehicle to be let down. I never even got a change to take it off-roading and it still breaks. Been in 2 different dodge shops and still can’t figure out the issue. First dealership had it 15 days to give it back to me broke and 3 days later I take it to another dealership and it has been sitting there going on two weeks and no answer. Now that it’s been going on 30 days total in shop they are sending a Chrysler tech in Monday to look at it. I don’t even want it anymore I’m done and want to lemon it. Here in VA 30 days qualifies for lemon. I really hope anyone on the fence about buying a jeep product looks the other way and purchases something different

Sorry man, that sucks. As far as owning so many goes.....the Jeep brand has been owned/run by quite a few different businesses. I’ve got a Willys Overland brand, an AMC brand and had two DCA brand Jeeps. My JTR is my first FCA.

 

[Deleted member 33157]

I agree I have a 2020 overland 3 steering boxes still pulls right ,1 ess battery and a sun visor hanging by a wire...dealers don't care.. I paid 50kPlus I want out

 

[Uparms]

jeep sucks!!! Customer service sucks!!! Everything about jeep sucks. I have no idea how so many of you guys have owned so many of them. I’m 1 and done with jeep. Spend 50k plus on a vehicle to be let down. I never even got a change to take it off-roading and it still breaks. Been in 2 different dodge shops and still can’t figure out the issue. First dealership had it 15 days to give it back to me broke and 3 days later I take it to another dealership and it has been sitting there going on two weeks and no answer. Now that it’s been going on 30 days total in shop they are sending a Chrysler tech in Monday to look at it. I don’t even want it anymore I’m done and want to lemon it. Here in VA 30 days qualifies for lemon. I really hope anyone on the fence about buying a jeep product looks the other way and purchases something different

Have you spoken with your Pastor, church or any mental health professionals?

 

[Chuzzlewit]

Electrical issues and apparently nobody can figure it out. Dash will light up like a Christmas tree. Service shifter will appear. Power steering goes out. 50 plus codes come up.

I had something similar.Ended up being a poorly routed body wire somewhere under the bed of the truck that actually cut the wire Almost in two. Same symptoms with check shifter, power steering going out etc. Good luck!

 

[Jesterbong]

jeep sucks!!! Customer service sucks!!! Everything about jeep sucks. I have no idea how so many of you guys have owned so many of them. I’m 1 and done with jeep. Spend 50k plus on a vehicle to be let down. I never even got a change to take it off-roading and it still breaks. Been in 2 different dodge shops and still can’t figure out the issue. First dealership had it 15 days to give it back to me broke and 3 days later I take it to another dealership and it has been sitting there going on two weeks and no answer. Now that it’s been going on 30 days total in shop they are sending a Chrysler tech in Monday to look at it. I don’t even want it anymore I’m done and want to lemon it. Here in VA 30 days qualifies for lemon. I really hope anyone on the fence about buying a jeep product looks the other way and purchases something different

 

[LiftedrubiconJT]

Have you spoken with your Pastor, church or any mental health professionals?

No not yet. I’m sure I will need a therapist here soon. The dealership and Jeepcares people make me seem like a crazy person . According to them there’s nothing wrong with my jeep. And if I hear we need to duplicate the problem one more time I’m going to snap

 

[LiftedrubiconJT]

I had something similar.Ended up being a poorly routed body wire somewhere under the bed of the truck that actually cut the wire Almost in two. Same symptoms with check shifter, power steering going out etc. Good luck!

How long did it take your dealer to find the issue

 

[gitnit]

jeep sucks!!! Customer service sucks!!! Everything about jeep sucks. I have no idea how so many of you guys have owned so many of them. I’m 1 and done with jeep. Spend 50k plus on a vehicle to be let down. I never even got a change to take it off-roading and it still breaks. Been in 2 different dodge shops and still can’t figure out the issue. First dealership had it 15 days to give it back to me broke and 3 days later I take it to another dealership and it has been sitting there going on two weeks and no answer. Now that it’s been going on 30 days total in shop they are sending a Chrysler tech in Monday to look at it. I don’t even want it anymore I’m done and want to lemon it. Here in VA 30 days qualifies for lemon. I really hope anyone on the fence about buying a jeep product looks the other way and purchases something different

So go buy a bronco and give us the finger

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