Jeep sucks.... I have no idea how some of you have owned so many

[LiftedrubiconJT]

So go buy a bronco and give us the finger

I’m a mopar guy. I’m not sure if I could stomach buying a Ford. They do look nice tho, it would be tempting.

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[LiftedrubiconJT]

I can relate to the OP as I had a similar if not the same experience with my wrangler. My Electrical Issues video. I took it to my dealer in VA where I purchased it, Safford of Winchester and they had it for 15 days. After the Christmas light show it had to be towed to their lot. In addition to the light show, mine also suffered the same loss of communications issue. After they felt they had fixed I returned home to PA and it did it again. The dealer in PA, Brown Daub Bath had the vehicle for another 15 days. The mechanic was pretty through and traced it to the wire harness of the swaybar disconnect. After it's replacement I never had an issue. It took awhile to regain trust and I can't say I ever fully trusted it because at 36k miles I traded it. Jeep cares helped out by remaining in contact with the second dealer and even helped monetarily. We really wanted to lemon it too. At the time of issues, my only modification was a LOD bumper and winch. I thought it may be Rubicon dependent but after posting the video I had many people reach out with different configurations resulting with the same outcome. I really liked my Wrangler and gave it another chance going with the Gladiator so I wouldn't have to coordinate with the weather to carry some large in the back of it. Good luck.

I sent you a message. It’s funny because I’ve showed your video to dealer

 

[5JeepsAz]

why won't they return it to him if it is truly not a problem?

Oh.

 

[Akgladiator]

I understand your point, but my point is almost everytime I would go to drive it it would act up, dealer had it a week and drove it 50 miles and said it never messed up once. I go to pick it up and it messes up the first 5 seconds I’m in it in front of the techs. They pull it in and tell me they got enough data to open a star case. Now they tell me it needs to mess up again, why would it need to mess up again when it has a light on and 50 plus codes?? So are you telling me that techs aren’t paid on the clock and only paid for work they do? You guys don’t get paid by the hour? How frustrating would you be if you purchased a new car and it sat and sat at the dealer? I think the real problem is they are more concerned about the oil changes and tire rotations . They don’t like warranty work.

Lemon your jeep. Cut the pain and hassle. Move on with your life

 

[LiftedrubiconJT]

Lemon your jeep. Cut the pain and hassle. Move on with your life

I’m trying but jeep cares says I don’t qualify. Gave me link to file with ncds

 

[rayvonp]

Well there is this.........

 

[LiftedrubiconJT]

Well there is this.........

Can it fit 35s?

 

[Munkey Boy]

Yes.

But only one.

 

[Sleighman]

Call a Lawyer who has experience in such things. 50k invested is worth the call.
Jeep Cares is good but they are going to protect FCA.

( Jeepcares is within the social media team at Chrysler FCA to ensure our complaints are responded to since such complaints occur in a publicly viewable forum. )

 

[Shaqeroni]

These are some of the codes and photos of areas they said they fixed

Enough codes bro?...and that electrical tape on those splices are amateur hour. Looks like my ‘78 Plymouth radio install when I was 15.

 

[red/green hawk]

Well there is this.........

$5,500?!?!?!? I don't think those were $4k brand new!!!

 

[redrider]

I don't work for free. Not do I want you to work for free. My brother is a Ford Master Tech that left the dealership model and opened his own place, predominantly for this reason. And let's be transparent. If the job pays 4 hours and you do it in 2, you get the 4 hours.

I haven't heard anyone here say they want anyone to work for free. And intermittent issues are extremely frustrating. Whether that's a vehicle or the MacBook you take into the Apple Store.

Some owners make mountains out of molehills. Some make substance out of nothing. Others have unreasonable expectations. Sometimes though, there is a legitimate issue. No owner wants to go through this and further no customer wants to hear one story one day and a conflicting story the next. Even more frustrating is when the customer has to chase answers and communication.

Service departments are profit centers. And I understand that. I want everyone to make money. I also want people to have a great customer experience. If the concern is reproducing an issue, put an hourly porter in the vehicle and have them be the ones responsible for reproducing it. Obstacles exist to be solved and the idea that it's the customers fault in situations like this is as equally frustrating to people as the idea of working for free is for you.

There is a very real issue happening here. It's not made up. Not a figment of someone's imagination. And not someone being unreasonable.

Your post outlines exactly why I gave up wrenching and went for instructing. I would add there are even "worse" customers in the motorcycle world and flat rate parameters established by the Asian manufacturers. It was not uncommon in the early days of our Industrial Age for there to be a sometimes long and arduous path to competency through apprenticeship. Now, every graduate expects to become a millionaire after six months of work.

 

[ALVagabond]

Don't ever threaten to get a lawyer. They'll stop talking to you.

If you're serious about litigation, get one and let them do the talking. Threatening to get a lawyer will make it much harder for you to handle anything on your own.

 

[Zilla]

$5,500?!?!?!? I don't think those were $4k brand new!!!

And a 63 Tbird wasn't $20 or $30K either.

 

[dcmdon]

How many of you guys on here go to work and do not get paid? Well when you take your vehicle onto the dealership and the tech can not duplicate the problem to be able to diagnose and repair an issue we get paid a big fat 0. We can not afford to drive you car for 5 hours to get it to act up. An intermittent issue can be very hard to duplicate. Where you are having a communication issue not only could it be a harness, power, or ground connection, but and control module that communicates on the data line could have an intermittent internal failure causing the problem. Testing while the problem is not happening will show nothing. So again if you spend 3 hours testing components when the problem is not happening you find nothing and that is what you get paid. Also not telling the tech any and all mods you have done makes our job just that much harder. Well I'm done with my rant. Tired of people complaining about the techs at dealerships when 99% of the people complaining have never worked in a new car shop before. All of those free inspections are free because the techs are not paid to do them.

Mike what you describe is not the customers problem. or it shouldnt' be the customers problem.

They paid good money for their car.

You are describing a system that is broken. It doesn't pay techs to do diagnosis. It creates a culture where parts changers rather than diagnosticians make more money.

The payment system should incent techs to do what is best for the customer. That it doesn't do that is the problem.

I've worked as a parts counter guy, service writer, technician, salesman, and F&I mgr at some point in my life. I've seen a lot of guys go to independent shops because they get paid to actually diagnose problems, rather than just change parts.

about 10 years ago I had a problem with an Audi A3 3.2 that i owned. The cruise wouldn't stay on. I brought the car into the local VW dealer (closer than the audi dealer and the car was basically a golf VR6) . The service writer quoted me $400 to R&R a cruise control module. I thanked him and took the car home.

That night I downloaded an app called VagCom and ordered a OBD2 dongle. I scanned the car using all the extended VAG functions and got "Intermittent brake light switch failure".

Hmm. Well, if you were writing the code for a cruise control system, would you disable it if you weren't getting reliable data from the brake light switch? I know I would.

So I rolled the dice and went back to the VW dealer and bought a brake light switch for $18.
Problem solved.

I'm not a very good mechanic. But I took the time to work the problem logically and think things through. The system needs to pay techs to do this.

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