Mopar Bilstein Lift problems! Leaking shock #68605886AA-001 not available?Mopar Parts Giant told me to eat it no RMA

[Hootbro]

I know that. I was reacting to him saying it wasn't a Bilstein shock. I see now he was saying they just didn't have a part number.

I guess I misread that then.

Sponsored

 

[DanW]

I guess I misread that then.

Well, it wasn't clear partly because I wasn't clear on the make of the shock. I thought it was a Bilstein, then I thought it wasn't. It now appears....and I could be wrong....to be a Bilstein product, but as an OEM part without a Bilstein counterpart or at least part number.

 

[Hootbro]

Well, it wasn't clear partly because I wasn't clear on the make of the shock. I thought it was a Bilstein, then I thought it wasn't. It now appears....and I could be wrong....to be a Bilstein product, but as an OEM part without a Bilstein counterpart or at least part number.

I would not put it past them subcontracting the part to a third party either.

None of the premium names slapped on whatever shock for OEM production never seem to come off the same lines as the aftermarket products.

 

[mx5red]

I thought these were just 5160s with jeep logos on them… maaaybe they have special valving for jeep.
I’d just ask to replace with same size 5160 if they say they can’t get the part.

 

[DanW]

I thought these were just 5160s with jeep logos on them… maaaybe they have special valving for jeep.
I’d just ask to replace with same size 5160 if they say they can’t get the part.

I'd go for two, to keep the same thing on both sides of the same axle. But I think that's a viable idea you have there. Jeep has a reimbursement program, too, when you replace a failed or recalled part with aftermarket, but I think it is hit or miss.

 

[Vtur]

I'm running the Bilstein 5160s. The shocks body looks the same, but the resi are different. I'm pretty sure that these are valved to Jeep specs. And Jeep specs are usually on the soft side. My 5160s are pretty firm even on a heavier diesel front end with steel bumper and winch. IMO, the Mopar 2" lift fox shocks vs 5160s is like comparing a sedan to a sport car. Body rolls and absorbing multiple big bumps at high speeds, the 5160s wins. Slow speeds on rough roads imperfections, the Fox shocks wins.

 

[Patsarge]

I'm running the Bilstein 5160s. The shocks body looks the same, but the resi are different. I'm pretty sure that these are valved to Jeep specs. And Jeep specs are usually on the soft side. My 5160s are pretty firm even on a heavier diesel front end with steel bumper and winch. IMO, the Mopar 2" lift fox shocks vs 5160s is like comparing a sedan to a sport car. Body rolls and absorbing multiple big bumps at high speeds, the 5160s wins. Slow speeds on rough roads imperfections, the Fox shocks wins.

They seem to have released a few of the bistein shock 2inch lifts. Mopar seems to have enough shocks for their kits to sell, but not enough to support aelling the parts when needed. I see the Shocks listed but not in reality available.

 

[Patsarge]

Well, it wasn't clear partly because I wasn't clear on the make of the shock. I thought it was a Bilstein, then I thought it wasn't. It now appears....and I could be wrong....to be a Bilstein product, but as an OEM part without a Bilstein counterpart or at least part number.

I think you hit the nail on its head. Proprietary to jeep for the part?

 

[DanW]

I think you hit the nail on its head. Proprietary to jeep for the part?

Or at least a Jeep only part #. Possibly even Jeep exclusive tuning.

 

[MPMB]

I think you hit the nail on its head. Proprietary to jeep for the part?

If the dealer/seller can't get you replacement shocks, ask if you can send it to a local shock service and submit the cost of a rebuild for reimbursement (or have them give you cash refund of the cost).

The leak could just be from a loose connection, so new fluid and recharge would be minimal work for the shock shop.

 

[bleda2002]

Just like the fox shocks before it, I guarantee this is a jeep specific part, tuned by jeep to their standards and bilstein is just the manufacturer. This isn't an off the shelf part but bilstein could still potentially sell you a rebuild kit.

 

[IanNubbit]

Just when everyone was stoked to see someone other than FOX making shocks for the brand. Welcome to performance shocks people lol.

All joking aside, it's the early batch, I'm sure this is just from that and that alone. I'm intrested what Bilstein rates their shock life at, Fox with their 50k Service interval is very on par and good for performance shocks, intrested to see if Bilstein went the OEM "for life" route and made them near impossible to easily adjust valving or make service kits readily available. Or (Hopefully) they stated a similar service interval and make parts cheap and accesable. This is personally why I prefer FOX over all the brands (Althrough Falken shocks are a close second now with therir parts becoming available, I personally just like the more compliant Fox's over the stiffer Falccon's)

 

[Vtur]

They seem to have released a few of the bistein shock 2inch lifts. Mopar seems to have enough shocks for their kits to sell, but not enough to support aelling the parts when needed. I see the Shocks listed but not in reality available.

See if you can exchange the whole kit instead. Due to high shipping cost, maybe that will gets thing moving on their end.

 

[Patsarge]

Mopar Parts Giant just told me that since it was shipped ok and was received that no RMA and Im supposed to eat it on a leaking shock that was inside the crate even though there was no leaking showing outside of the lift kit box. Their idea was that I should have opened the crate in my driveway and inspect all the various parts and check them all off while the semi from fed ex waited and then put the crate back together to move it with my tractor to the garage in back. Whats wrong with this picture. Jeep Cares is about useless in expediting or giving ideas on how to get mopar to replace defective items. Next is a 30 or 60 mile trip to a dealership locally to try and recoup a replacement shock that wont even be available till next month earliest as told by the shipping dealer Mike Castrucci Jeep in Cincinatti some 2000 miles away. They pushed it, the replacement, to Mopar Parts Giant as they did not want to initiate some kind of exchange on the part if it becomes available. I sure would give a lot of thought to stick with a local dealer when buying any parts from this point forward. Mopar makes it very hard to get anything like this taken care of even with their own defective parts.

 

[Hootbro]

Mopar Parts Giant just told me that since it was shipped ok and was received that no RMA and Im supposed to eat it on a leaking shock that was inside the crate even though there was no leaking showing outside of the lift kit box. Their idea was that I should have opened the crate in my driveway and inspect all the various parts and check them all off while the semi from fed ex waited and then put the crate back together to move it with my tractor to the garage in back. Whats wrong with this picture. Jeep Cares is about useless in expediting or giving ideas on how to get mopar to replace defective items. Next is a 30 or 60 mile trip to a dealership locally to try and recoup a replacement shock that wont even be available till next month earliest as told by the shipping dealer Mike Castrucci Jeep in Cincinatti some 2000 miles away. They pushed it, the replacement, to Mopar Parts Giant as they did not want to initiate some kind of exchange on the part if it becomes available. I sure would give a lot of thought to stick with a local dealer when buying any parts from this point forward. Mopar makes it very hard to get anything like this taken care of even with their own defective parts.

How did you pay? Your credit card have any buyer protection benefits? This almost sound like a perfect case to explore a chargeback. They will usually shit a solution once they get notice of a chargeback from your payment method.

Sponsored