Multiple Defects

[Becks]

I’m a knew JT owner and have had quite an experience so far. I bought a new ‘22 high altitude on 8/19/22 and have had several issues which include paint defects in the roof (fish eye), poor paint blending, scratch on the passenger side pillar, water intrusion, and rust around several bolts (on the interior and exterior). I’ve worked with the dealer who submitted a claim to Stellantis and subsequently was approved. Unfortunately, the repairs were less than desirable (bad blending, overspray, marred up my bumper which wasn’t impacted initially, and the rust wasn’t rectified). The experience with the dealer has been atrocious, no accountability and deflection of the issues, stating this happens all the time (vehicles get painted and placed back on the lot). This is day 26 where they’ve had my vehicle and it’s located at the body shop again. I requested the vehicle be replaced and the promotional financing I secured (0% through jeep) to be retained. The dealer has advised jeep won’t honor it since this is no longer being offered, but would allow for replacement. The problem is I chose the finance rate (0%) in lieu of the rebates being offered by jeep at the time. You were not allowed to combine the two so it made more sense to take the finance rate. Now I’m in a jam because if the vehicle were to be replaced I have to go to the open market and get financing and rates are clearly unfavorable (even with good credit). I’ve pasted some photos of the damage and wanted to see if anyone else has had these issues or can provide some suggestions on how to remedy where I’m indemnified and put back whole..

**there are many more details pertaining to the experience (I’ve recorded 3 pages of exchanges) but wanted to summarize..

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[bleda2002]

I'd still get it replaced, if you shop you can get in the 2-3 range with excellent credit. Its not 0% but maybe they can throw in an extended warranty in lieu of the better financing.

 

[ecidiego]

I'd still get it replaced, if you shop you can get in the 2-3 range with excellent credit. Its not 0% but maybe they can throw in an extended warranty in lieu of the better financing.

This.

Figure out what the total cost of interest is over the life of the loan and tell them you want that in incentives.

 

[Gvsukids]

water intrusion

That could be from a poorly secured bolt on the hardtop.

 

[Becks]

Unfortunately, there are multiple that have this issue..the pic I provided is on the passenger side door jam (so interior of the vehicle)..there is another one on the interior jam in the rear passenger door jam..two others on the exterior of the vehicle as well.

 

[Becks]

This.

Figure out what the total cost of interest is over the life of the loan and tell them you want that in incentives.

This.

Figure out what the total cost of interest is over the

This.

Figure out what the total cost of interest is over the life of the loan and tell them you want that in incentives.

Dealer said they won’t pay my finance charges..attempted to go that route..thanks though

 

[bleda2002]

I mean the rust i'd wipe off, especially on the cowl, water sits in those holes, not shocked by a little rust there and the bolts themselves look fine. The water leaking in is what would bother me personally, if that can be resolved the rest of it for me wouldnt be a deal breaker as jeep isnt exactly known for the best paint in the industry so I went in expecting orange peel.

That said, if you're unhappy with it, and they're going to replace it, i'd still let them replace it and try to get some extra oil changes, extended warranty, or accessories tossed in to offset the 3Kish of interest i'd have to pay.

 

[JustinLentz]

Honestly, every single wrangler style Jeep I have ever owned had some sort of water intrusion. Obviously, my JT allows the least amount of water in but still some. If I go to a brushless car wash, the water pressure alone sends a couple of drops into the floorboards.

 

[rharr]

If you want quality buy a Benz, if you want an adult size toy, play in the dirt and do dumb things repeatedly buy a jeep.

 

[Becks]

Honestly, every single wrangler style Jeep I have ever owned had some sort of water intrusion. Obviously, my JT allows the least amount of water in but still some. If I go to a brushless car wash, the water pressure alone sends a couple of drops into the floorboards.

Water intrusion aside the paint is a larger issue, totally get that water might penetrate these cabins especially with a freedom panel…

 

[Artsifrtsi]

Water intrusion aside the paint is a larger issue, totally get that water might penetrate these cabins especially with a freedom panel…

The water intrusion issue could self correct by loosening the top bolts, wiggle the top, then tighten back down.

For the paint, maybe you need a better dealer... that could be sanded, and then painted off the truck to avoid any overspray. What I have found, is a lot of dealer body shops really suck. If Stellinis is authorizing it, then insist on a known good body shop to do the paint correction.

 

[Sandevino]

Fix the rubber grommets around the doors. Pull the bolts, wipe, reinstall. Take the bubbling door to a body shop to properly prep and paint. Less than $1000 total and find a new dealer.

 

[FloridaMan655321]

Really sucks with the situation you're in. I'd be in the same as I'm locked in at the 0% interest rate. For me I would see if I could get a somewhat low interest rate and pay it off early. "Jeep Quality Tax" I guess. Otherwise I'd have to pay cash, which I understand isn't a solution for some.
Usually you can get some dealer incentives, maybe some added oil changes or some swag that they have on hand. The dealership should be able to accommodate something like that to keep you happy.
Good luck with your situation.

 

[UM_Ftown]

If you want quality buy a Benz, if you want an adult size toy, play in the dirt and do dumb things repeatedly buy a jeep.

That may have been an acceptable reply when Jeeps used to be significantly cheaper, but for the price point these things come at you'd think "not leaking water" would always be a top priority with quality.

 

[rharr]

That may have been an acceptable reply when Jeeps used to be significantly cheaper, but for the price point these things come at you'd think "not leaking water" would always be a top priority with quality.

Then don't buy one if you don't like their quality. Vote with your pocket book.

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