PSA: Mopar Aux Switch Bank in Mojaves

[cafecito]

Just a heads up for fellow Mojave owners who are considering adding the Mopar aux switch bank to their rig...

This is probably obvious to long-time Jeepers, but as a new owner, I rely pretty heavily on website descriptions being correct. When you search for the Mopar aux switch kit on most sites, you'll see two options:

1. One version for Rubicon models
2. One version for everything else

Certainly not all sites, but MOST sites just leave it at that. If you have a Rubicon, order #1. If not, order #2. They don't go into what the differences are, so I have no choice but to trust them. So, I ordered #2 thinking that it would fit my Mojave, because clearly, that's the right choice, yea?

Spoiler alert: The only difference is the color of the bezel around the buttons... Rubicons have a chrome trim, the others are black. That's it.

Spoiler alert #2: Mojaves ALSO have the chrome trim around the locker switches, not black...

TLDR: If you want your aux switches to match your existing Mojave buttons, order the one that says it's for Rubicons only... ?‍

[Personal Bitching]

So here's the fun part. When you order from BAM Wholesale, they give you the option to add your VIN to the order so they can check your order for compatibility. When I (erroneously) ordered the black aux switch bank, I included my VIN, so they knew I had a Mojave. They checked it, and said it was good to go. (Clearly it's not.)

So I contacted them, pointed out to them that their website description is not entirely true, and that they sent me a mismatching color. I also kindly stated that because I had provided my VIN, I would expect them to exchange the item for the correct kit without me having to pay return shipping.

The rep that responded decided to be a Karen and give me a "Well TEEEECHNICALLY... the kit you have IS compatible, so when we checked the VIN, we're just making sure that it works with your vehicle, not if it's the right color..." ?

So their website description is wrong, I did everything I could to give them the chance to do the right thing, and now they're being asswipes about their mistake.

Fun Fact: Up until yesterday, the title header of the item #2 in this post said "RUBICON ONLY" in it. I think now that I pointed out to them how that's wrong, they've updated it. Half assed effort considering they didn't update the text below, but still, progress I guess...

EDIT: I guess another BAM rep got a hold of my email exchange regarding the aux kit, and they said they're shipping a replacement and a return label for me. Crisis (of color mismatch) averted!

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[kad's_Glad]

Just a heads up for fellow Mojave owners who are considering adding the Mopar aux switch bank to their rig...

This is probably obvious to long-time Jeepers, but as a new owner, I rely pretty heavily on website descriptions being correct. When you search for the Mopar aux switch kit on most sites, you'll see two options:

1. One version for Rubicon models
2. One version for everything else

Certainly not all sites, but MOST sites just leave it at that. If you have a Rubicon, order #1. If not, order #2. They don't go into what the differences are, so I have no choice but to trust them. So, I ordered #2 thinking that it would fit my Mojave, because clearly, that's the right choice, yea?

Spoiler alert: The only difference is the color of the bezel around the buttons... Rubicons have a chrome trim, the others are black. That's it.

Spoiler alert #2: Mojaves ALSO have the chrome trim around the locker switches, not black...

TLDR: If you want your aux switches to match your existing Mojave buttons, order the one that says it's for Rubicons only... ?‍

[Personal Bitching]

So here's the fun part. When you order from BAM Wholesale, they give you the option to add your VIN to the order so they can check your order for compatibility. When I (erroneously) ordered the black aux switch bank, I included my VIN, so they knew I had a Mojave. They checked it, and said it was good to go. (Clearly it's not.)

So I contacted them, pointed out to them that their website description is not entirely true, and that they sent me a mismatching color. I also kindly stated that because I had provided my VIN, I would expect them to exchange the item for the correct kit without me having to pay return shipping.

The rep that responded decided to be a Karen and give me a "Well TEEEECHNICALLY... the kit you have IS compatible, so when we checked the VIN, we're just making sure that it works with your vehicle, not if it's the right color..." ?

So their website description is wrong, I did everything I could to give them the chance to do the right thing, and now they're being asswipes about their mistake.

Fun Fact: Up until yesterday, the title header of the item #2 in this post said "RUBICON ONLY" in it. I think now that I pointed out to them how that's wrong, they've updated it. Half assed effort considering they didn't update the text below, but still, progress I guess...

I’d have to agree the seller should cover the return shipping on a $300+ item of that size. It’s not like it came on a pallet. It probably cost them more in time/labor to answer your calls and emails to say “Well TEEEECHNICALLY…” than it would have to simply email a shipping label.

BAM - sadly, between this and other things I’ve heard lately you’re no longer on my short list.

 

[JRobes]

bummer you got that response from them, they've been nothing but awesome for me. One of my deliveries from them came slightly blemished, and they immediately sent me a completely new one within a few days.

I agree they should own this error.

 

[jenkij]

call your bank or credit card company, they will likely take care of you

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