NachoRuby
Well-Known Member
- First Name
- Chad
- Joined
- Apr 28, 2021
- Threads
- 28
- Messages
- 2,992
- Reaction score
- 4,428
- Location
- Pennsylvania
- Vehicle(s)
- '21 JTR , '18 JLU, 73 VW Bug, 97 VW Jetta, all MTs
For warranty work, if they order the parts ahead of time and are wrong, or if Stellantis thinks they should have tried some other troubleshooting first, they won't get paid for the parts or labor. So they just have to eat it or wait until someone else needs it. So they won't do it. In almost all cases, they will diagnose it themselves, send their findings to Stellantis, and have Stellantis approve the repair and parts first.Likewise, while I DO understand that there are procedures they need to follow, I am only trying to save BOTH of us time and money. Dealers get paid pennies on the dollar for warranty work. If they can buy a $149 part ahead of time and install it in two hours, vs. spending 3-4 hours diagnosing it (possibly incorrectly), sending me home, setting up another appointment however much later, etc. it works for them.
Thanks for your input on the FAD engagement.
Sponsored