Things @jeepcares Doesn't Care For

[DanOnTheCob]

Jeep cares is only the customer front of the operation, They don't have any control to production side of things. They are able to check statuses and communicate off of computer based information/ updates. I think a different avenue will be needed to get the information to the people who would/ could change this. I hope Jeep Cares can relay the info, but I don't think they are to blame.

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[tanman]

Jeep cares is only the customer front of the operation, They don't have any control to production side of things. They are able to check statuses and communicate off of computer based information/ updates. I think a different avenue will be needed to get the information to the people who would/ could change this. I hope Jeep Cares can relay the info, but I don't think they are to blame.

Oh we know this. But seeing as it's our only portal to speak with them, other than the concierge line, it's all we got.

Considering FCA has only provided misinformation to the concierge, which was passed on to us, I honestly don't know if there is anybody to direct a question at. I wonder if the CEO of FCA even knows the Jeep Gladiator exists?

My dealer's general manager didn't, even when I told him the launch edition was available for order on 4/4. And seeing as dealers were given the ability to order some of these in March, that would tell you some communication breakdown has been going on back of house. Simply trying to get to the root of the issue, and find out the REAL eta of our orders.

As I've said before, not mad just disappointed. And as others have said, we're only upset at the lack of communication.

I'll admit I've been a little aggressive with my @JeepCares posts, but at the end of the day, the squeaky wheel gets the grease.

Makes me wonder why we were limited in color choices on the LE in the first place.

 

[JeepDreams]

I think @JeepCares is part of a broken system. I hold them accountable for their part.

I'm inches away from canceling my order as well.

 

[tanman]

I think @JeepCares is part of a broken system. I hold them accountable for their part.

I'm inches away from canceling my order as well.

I feel bad "liking" that post. But it is what it is. @JeepCares

 

[Jake]

Hysterical funny and both sooooo sad at the same time.

I wonder if the CEO of FCA even knows the Jeep Gladiator exists?

 

[RedTRex]

I just learned the delivery date of my LE will be around July 9th or 10th. I learned that as I was canceling my order. Over three months of waiting for a “Launch Edition.” I saw two other Gladiators on the road driving around today.

3 plus months for a launch edition is ridiculous .......

especially when Jeeps ordered subsequent have been delivered previous

 

[Jake]

Jeep cares is only the customer front of the operation, They don't have any control to production side of things. They are able to check statuses and communicate off of computer based information/ updates. I think a different avenue will be needed to get the information to the people who would/ could change this. I hope Jeep Cares can relay the info, but I don't think they are to blame.

At the end of the day FCA and Jeep management are 100 percent responsible to monitor these things. After all it was FCA and Jeep management who decided to create the @JeepCares membership on this forum. One must think that they did this because they actually “care” about customers like us. Their responses, or lack of responses and the accuracy or the total inaccuracy of the info they have given shows that Jeep has lots of work that needs to be done if they want to earn our business and our hard earned money.

 

[JeepDreams]

At the end of the day FCA and Jeep management are 100 percent responsible to monitor these things. After all it was FCA and Jeep management who decided to create the @JeepCares membership on this forum. One must think that they did this because they actually “care” about customers like us. Their responses, or lack of responses and the accuracy or the total inaccuracy of the info they have given shows that Jeep has lots of work that needs to be done if they want to earn our business and our hard earned money.

This.

 

[tanman]

At the end of the day FCA and Jeep management are 100 percent responsible to monitor these things. After all it was FCA and Jeep management who decided to create the @JeepCares membership on this forum. One must think that they did this because they actually “care” about customers like us. Their responses, or lack of responses and the accuracy or the total inaccuracy of the info they have given shows that Jeep has lots of work that needs to be done if they want to earn our business and our hard earned money.

Listen to jake, he learned a lot at state farm lol

 

[jeepdriva]

I think @JeepCares is part of a broken system. I hold them accountable for their part.

I'm inches away from canceling my order as well.

I am too. The only thing keeping me from going out and picking up one of the many rubicons around me from a local dealership and a much reduced price is the red dash. To think we might not have this for the summer months is just so f#$%@king sad and ridiculous. Secondly that they did this to the most loyal jeep customer set. This should be a story in Road and Track.

 

[JeepDreams]

I agree, @jeepdriva .

 

[DanOnTheCob]

Oh we know this. But seeing as it's our only portal to speak with them, other than the concierge line, it's all we got.

Considering FCA has only provided misinformation to the concierge, which was passed on to us, I honestly don't know if there is anybody to direct a question at. I wonder if the CEO of FCA even knows the Jeep Gladiator exists?

My dealer's general manager didn't, even when I told him the launch edition was available for order on 4/4. And seeing as dealers were given the ability to order some of these in March, that would tell you some communication breakdown has been going on back of house. Simply trying to get to the root of the issue, and find out the REAL eta of our orders.

As I've said before, not mad just disappointed. And as others have said, we're only upset at the lack of communication.

I'll admit I've been a little aggressive with my @JeepCares posts, but at the end of the day, the squeaky wheel gets the grease.

Makes me wonder why we were limited in color choices on the LE in the first place.

I just think your barking up the wrong tree, maybe @JeepCares could direct you to the right people. I agree with the total crapstorm of the roll out, but tagging them in every post will likely get them to exit this forum, they are resourceful to an extent.

 

[MaximusDecimusMeridius]

Or getting a gladiator le sold order that is built to the dealer in a timely manner. Over a month now waiting for shipment to a dealer 5 hours away from the factory. It is currently in a lot 2 hours away from the dealer and has been sitting there for over 3 weeks. Where is the white glove treatment we were promised?

@JeepCares

 

[SleepyJeep]

I agree, @jeepdriva .

Don't be disheartened, I know its hard but you will get it. My dealer just called saying my red LE got delivered today... I'm going to pick it up day after tomorrow on the 3rd lol... phew its finally here and I was in KZS status for more than a month, so I'm sure you will get it within a week or so.

 

[JeepDreams]

Congrats, @SleepyJeep ! Just in time for the 4th!!

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