Think Im done with Jeep, guys.

[AXISJT]

Frankly I'd not want them working on it anyway if they are trying that hard to make the customer go away or pay extra. It's sounding more like one of those times where a shop will make it so difficult that a customer leaves - because they don't know how or don't want to work on a diesel engine.

Just to be clear Gupton has not tried to make me go away they contacted the area manager when they thought it should be covered, tried to do it under a goodwill cause, and were denied on all fronts to the point where their hands were tied. They then offered to put me in touch with the Jeep care people to try and get it worked out. Its Jeepcares and Chrysler Corp that is giving me the run around right now

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[ShadowsPapa]

Just to be clear Gupton has not tried to make me go away they contacted the area manager when they thought it should be covered, tried to do it under a goodwill cause, and were denied on all fronts to the point where their hands were tied. They then offered to put me in touch with the Jeep care people to try and get it worked out. Its Jeepcares and Chrysler Corp that is giving me the run around right now

Why didn't they just do it since it's plain as day, in black and white, in the published warranty?
They would have known if they had done much work on diesel engines - they'd not even have to look it up - just do it. It's extremely clear, plain as can be, no gray area, in that warranty, it's covered. Any shop that has worked on diesel Jeeps at all would know what's covered and what's not.
That still suggests to me - they don't have experience.

All you have to do is show what others have posted - that bit of the warranty that's as plain as day.

why not stick this in their faces - and tell them you will keep going higher until someone goes to school and learns 2nd grade reading skills.
How come they didn't just fix it?

I still have a feeling they don't have experience on these.
All you need to do is stick this in everyone's faces - service manager, JeepCares, district tech and so on. Tell them fix it - or else.

You are beyond the point of accepting the bull crap from the dealership and Jeep. Make them explain why it states it's covered right here and they are saying no - that includes the dealership and anyone else involved.
Force them to answer that one simple question.

 

[RoamingGladiator]

Why didn't they just do it since it's plain as day, in black and white, in the published warranty?
They would have known if they had done much work on diesel engines - they'd not even have to look it up - just do it. It's extremely clear, plain as can be, no gray area, in that warranty, it's covered. Any shop that has worked on diesel Jeeps at all would know what's covered and what's not.
That still suggests to me - they don't have experience.

All you have to do is show what others have posted - that bit of the warranty that's as plain as day.

why not stick this in their faces - and tell them you will keep going higher until someone goes to school and learns 2nd grade reading skills.
How come they didn't just fix it?

I still have a feeling they don't have experience on these.
All you need to do is stick this in everyone's faces - service manager, JeepCares, district tech and so on. Tell them fix it - or else.

You are beyond the point of accepting the bull crap from the dealership and Jeep. Make them explain why it states it's covered right here and they are saying no - that includes the dealership and anyone else involved.
Force them to answer that one simple question.

This. Make them inform you, in writing, why against their own legally binding warranty they will not be covering the turbocharger that is listed as covered in their powertrain warranty.

The only thing I can think of is they're trying to spin it off as emissions because the actuator is what handles the exhaust gases on the turbo. But it's still part of the turbo... especially since they said in their report that it's not serviceable and it's apart of the turbo, therefore the turbo needs to be replaced.

 

[AXISJT]

Why didn't they just do it since it's plain as day, in black and white, in the published warranty?
They would have known if they had done much work on diesel engines - they'd not even have to look it up - just do it. It's extremely clear, plain as can be, no gray area, in that warranty, it's covered. Any shop that has worked on diesel Jeeps at all would know what's covered and what's not.
That still suggests to me - they don't have experience.

All you have to do is show what others have posted - that bit of the warranty that's as plain as day.

why not stick this in their faces - and tell them you will keep going higher until someone goes to school and learns 2nd grade reading skills.
How come they didn't just fix it?

I still have a feeling they don't have experience on these.
All you need to do is stick this in everyone's faces - service manager, JeepCares, district tech and so on. Tell them fix it - or else.

You are beyond the point of accepting the bull crap from the dealership and Jeep. Make them explain why it states it's covered right here and they are saying no - that includes the dealership and anyone else involved.
Force them to answer that one simple question.

I plan to do that and keep going Higher. I am assuming they couldn't just do it because for them to get compensated by Jeep for warranty work they have to put it into their system. When they got denied that it falls under warranty they went to the area manager and he denied it also, I guess they couldn't do anything which is why they told me to call Jeep Cares to try and get it worked out. Im assuming they don't want to do the work for free and need to be paid by Jeep under the warranty for parts and labor which is why they could just fix it.

I could be totally wrong if thats how it works, maybe someone who works in a dealer service center can chime in and correct me

If Chrysler Corp comes back trying to Deny it saying it falls under emissions I will be showing them what others have posted here and asking to keep talking to people up the ladder hopefully can avoid getting legal involved

 

[AXISJT]

I will be looking around for other dealers and contacting them as well just to do my due diligence.

I mainly want to keep everyone here informed incase people run into a similar issue as me.

 

[AstroZombie]

Yea took a lot for me to not take it out on the service dude. He offered to give me a number to call the jeep cares people and just figured why even bother, they don't care lol

Jeep cares helped me through my warranty and dealership issues. Granted they were a little difficult to get responses from but i do not answer calls from numbers i do not know so a lot of phone tag and emails but they did help me with a lot.

 

[RoamingGladiator]

Appreciate you keeping us updated honestly.

It's just good ammo/information for anyone else that has an issue. I'm a sucker for punishment (Lifetime Jeep owner and Toronto Maple Leafs Fan). Whenever the 3.0 goes out on my JT Gladiator, if it's out of warranty I'll be doing a Cummins RB 2.8 or 6BT swap on this thing. Otherwise, riding out the 3.0 until it blows up as so far it's been pretty damn reliable for me, on top of having absolutely insane fuel economy.

 

[biodiesel]

Just to be clear Gupton has not tried to make me go away they contacted the area manager when they thought it should be covered, tried to do it under a goodwill cause, and were denied on all fronts to the point where their hands were tied.

I also learned that warranty will not be approved if the dealer doesn't have any techs that are certified on the EcoDiesel. I wonder if that's a possibility?

 

[AXISJT]

I also learned that warranty will not be approved if the dealer doesn't have any techs that are certified on the EcoDiesel. I wonder if that's a possibility?

That is interesting to know. Chrysler will be contacting the dealership directly so hopefully that will help clear things up. I have also just sent a message to a few service centers around the area to see what they think.

Hopefully, I have some info in the next couple days

 

[ShadowsPapa]

Jeep cares helped me through my warranty and dealership issues. Granted they were a little difficult to get responses from but i do not answer calls from numbers i do not know so a lot of phone tag and emails but they did help me with a lot.

I found out that they are, like almost all businesses here, short-staffed. They literally don't have enough people to man the phones and computers.

I do have to totally agree with their often-quoted response to similar things - hit a different dealer.

I also learned that warranty will not be approved if the dealer doesn't have any techs that are certified on the EcoDiesel. I wonder if that's a possibility?

And that may be part of the reason JC says "try a different dealer" quite often.
I had that type of a discussion with the sales guy I have gone through for recent Jeep purchases - they have to have certain equipment on hand and their techs have to match certain criteria for them to be approved for warranty.
Makes sense- back in the late 1990s, I was approved for warranty repair on Compaq laptops - not every shop could do warranty work. I worked for Compressor Controls Corp at the time, an electronics engineering company, and the local computer shop that was a Compaq dealer and service center was so over-whelmed, they worked with Compaq, etc. to get me approved to do warranty work on the Compaq computers owned by CCC.

 

[ShadowsPapa]

Just to be clear Gupton has not tried to make me go away they...............

I'm not going to "diss Gupton" or other dealerships that do extremely deep discounts to gain volume and status with Jeep, but I've learned a few things that happen with a dealership does such deep cuts - what they don't or can't spend money on and so on.
Priority is sales, extreme volumes, as it gives them priority status with Jeep. But the money that would normally go for other things - isn't there.

The place I've been buying from doesn't do deep discounts and uses that "hold back" or whatever it's called to reinvest in the dealership, shop, and so on.
They are installing 3 new charging stations at a cost of $83,000 each, they have bought special equipment to deal with the 4xe, battery swaps and diagnosis, they have zero trouble doing certain work because they have the techs and equipment to lift the body off the frame. They'll take on almost anything because that money goes into the business.
Discounting dealerships don't have that money to spend. They'll make a ton of sales, but there won't be money to reinvest.

It's a lot more than my crappy explanation - but I spent almost an hour talking to them, showing things I had as far as who was selling what at what discounts, factory pricing and so on and he explained each level and was extremely honest about it.
I walked away not minding so much that they weren't doing 8% discounts because I knew I could depend on them to treat me like gold when I had a problem, and knew their shop was one of the best equipped Jeep shops in the area.

 

[chorky]

I checked everything except for undercarriage since it **supposed** to be brand new truck

Well that's your problem right there. I'm in no way defending jeep. But if someone is going to spend 45-70K on a vehicle, they should look at every nook and cranny. There this thing called 'due diligence' and 'trust but verify'. This is not a 'Jeep' problem. It's a 'I dont care about how my actions screws over someone else' problem. Meaning, somebody knew about that. I guarantee the technician who did the PDI saw that, and either they didn't care, or the manager told them to say nothing, or the sales team played dumb. They had to have known. I wouldn't go near that particular dealer at all. But it's not necessarily a fault by Jeep thats way abnormal and it took some serious doing to get that much rust with so little miles. It is sad and pathetic people have to basically not trust anything and look at everything, but that is the situation today unfortunately.

d they would have to schedule a service appointment to determine that. I told her that has already been done they stated clearly on their paperwork the entire turbo must be replaced and there was no outside influence mentioned in the work done. She said "oh" like she didn't know it had already been for service and that she would call them and get back to me in the next 2 busine

I would be getting a lawyer... and filing a BBB complaint. And a 0 star review on every platform possible. For any of this to ever change, people collectively need to stand up against it. Otherwise there is no reason for Jeep to care or for the dealer to change. It's like thieves, steeling, getting arrested, but having no repercussion - so theres no reason to not do it again. But....doing that means more work. And it means everyone needs to partake - if anyone ever wants to see change.

I do have to totally agree with their often-quoted response to similar things - hit a different dealer.

To be honest tough, this is total BS and is a problem. I'm not saying it is not accurate. But I am saying it is complete BS that this is even the situation. These are the reasons companies die. Sure, it's not 'Jeep' that is the problem. But Jeep cannot survive without quality dealers and service shops. It would behoove Jeep to actually give a rats, or they are essentially slitting their own throat and screwing over customers. What about people like me? Maybe anyone of us who has to go 2-4 hours one way for the 'next closest' dealer should be compensated for lost wages, gas money, wear and tear, etc.... That will never happen of course. So that age old 'go somewhere else' attitude is flat out lazy on behalf of Jeep. And also lazy on us as consumers for not holding companies liable for their problems. That could be lawsuits, or as simple as collective boycotting. The only way companies change, is when their bottom line is suffering. Sad truth. 98% of people these days only care about money, few actually care about what is right. It is bad business for Jeep to say 'go somewhere else'. What they should be doing is either holding poor dealers accountable, or incentivizing quality service and integrity.

 

[ShadowsPapa]

To be honest tough, this is total BS and is a problem. I'm not saying it is not accurate. But I am saying it is complete BS that this is even the situation. These are the reasons companies die. Sure, it's not 'Jeep' that is the problem. But Jeep cannot survive without quality dealers and service shops. It would behoove Jeep to actually give a rats, or they are essentially slitting their own throat and screwing over customers. What about people like me? Maybe anyone of us who has to go 2-4 hours one way for the 'next closest' dealer should be compensated for lost wages, gas money, wear and tear, etc.... That will never happen of course. So that age old 'go somewhere else' attitude is flat out lazy on behalf of Jeep. And also lazy on us as consumers for not holding companies liable for their problems. That could be lawsuits, or as simple as collective boycotting. The only way companies change, is when their bottom line is suffering. Sad truth. 98% of people these days only care about money, few actually care about what is right. It is bad business for Jeep to say 'go somewhere else'. What they should be doing is either holding poor dealers accountable, or incentivizing quality service and integrity.

Look at numbers of dealerships. Jeep vs. those other brands people keep comparing Jeep to as far as "quality" and "service".
To fix this problem, you'd need to scale back on the number of Jeep dealerships - by cutting about 1/3 of them. I wonder how that would impact service wait times........

You don't see Toyota, Lexus, Mercedes or many of the other brands out there on every corner. I can hit at least 6 Jeep dealerships within an hour of me - probably more because I'm only counting the ones I see or know of without looking. (so it's probably closer to 10)
I suspect there's half that many Toyota dealerships.
Many of the smaller ones can't afford to have all of the certifications and equipment needed to do everything for everyone.

It's a lot more complex than any of us know or can imagine, but we all have solutions, of course.

 

[biodiesel]

A leopard cannot change its spots. I noticed Dodge/ Jeep/ Chrysler stealerships are never good with customer services, like the bottom of the barrel brands aka KIA.

I've always had satisfactory service from Dodge/Jeep/Ram/Chrysler dealerships. With that said, I really don't deal with the dealership very often. For the most part, our vehicles have been problem-free. In the last 10 years, I've gone to the dealership for recalls/warranty work.

 

[ShadowsPapa]

I've always had satisfactory service from Dodge/Jeep/Ram/Chrysler dealerships. With that said, I really don't deal with the dealership very often. For the most part, our vehicles have been problem-free. In the last 10 years, I've gone to the dealership for recalls/warranty work.

That pretty much echoes our experiences. We've been to the dealerships, mostly warranty, and they've always handled it - the only fuss was with the 4xe transmission leak and Jeep has a process dealers MUST follow or be denied warranty.
Believe it or not, the dealership fudged one step, wrote down that they did it, and that it still leaked and got Jeep regional tech rep involved and got approval.
One dealership even covered a couple of things that I told them when I went in - it's not warranty, I get that, it's on me.
When I picked it up, it was no charge.
i've had a couple of bad experiences, yes - the electrical issues on my 2020, but that happens - a tech that didn't understand electric circuits and what "OFF" meant.

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