USB NOT RECOGNISED

[Gladiator Brad 704]

Wonder why the 8.4 system in my new Rubicon no longer recognizes any input from the USB port. in the past any time my phone was plugged in I got the uconnect arrow symbol and now I get nothing. No maps upload no music no anyting I've tried all the USB ports in the truck.

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[windyridge89]

Wonder why the 8.4 system in my new Rubicon no longer recognizes any input from the USB port. in the past any time my phone was plugged in I got the uconnect arrow symbol and now I get nothing. No maps upload no music no anyting I've tried all the USB ports in the truck.

Try clearing your cache on you phones uconnect app and or reinstalling the app. Also try a new usb cable.

 

[Mr._Bill]

Wonder why the 8.4 system in my new Rubicon no longer recognizes any input from the USB port. in the past any time my phone was plugged in I got the uconnect arrow symbol and now I get nothing. No maps upload no music no anyting I've tried all the USB ports in the truck.

Start with a new, good quality cable. I had this issue last July when I first got my truck. A new cable fixed the problem. The cables will wear with use. I started having intermittent trouble with mine again today. I need to get another new cable. I'm going to try one of the heavy duty cables designed for abuse.

 

[sarcasm]

Start with a new, good quality cable. I had this issue last July when I first got my truck. A new cable fixed the problem. The cables will wear with use. I started having intermittent trouble with mine again today. I need to get another new cable. I'm going to try one of the heavy duty cables designed for abuse.

I have added several aftermarket Android Auto systems and they are all picky about the USB cord. The better the quality cable the better the results you will have.

 

[Gladiator Brad 704]

Changed the cord no luck. Used my sons phone and it worked fine. Is there a setting on my phone that is possibly preventing it from connecting? It is a Motorola Moto Z Force Droid. Worked fine for 2 1/2 months.

 

[JeepCares]

Wonder why the 8.4 system in my new Rubicon no longer recognizes any input from the USB port. in the past any time my phone was plugged in I got the uconnect arrow symbol and now I get nothing. No maps upload no music no anyting I've tried all the USB ports in the truck.

Hi, I'm sorry to hear this. What kind of phone are you trying to use? Please make sure you're using a manufacturer supplied cord.

Alison
JeepCares

 

[Mr._Bill]

I have added several aftermarket Android Auto systems and they are all picky about the USB cord. The better the quality cable the better the results you will have.

I ordered one of these to try.

Anker Powerline+ II USB-C to USB-A Cable (3ft), for Samsung Galaxy S10 / S9 / S9+ / S8 / S8+ / Note 8, LG V20/G5/G6, iPad Pro 2018 and More(Red) https://smile.amazon.com/dp/B07G14FG7S/ref=cm_sw_r_cp_apa_i_4kjuEbEP2ARRK

 

[Gladiator Brad 704]

Yes, I have tried several different high quality cables. I don't think that is the problem. My sons phone connects just fine with a cheap gas station cord. The problem is with the phone. Does anyone know of a setting on the phone or the radio that may be preventing the phone from connecting? Like I said the phone connected fine for 2 1/2 months. PHONE =MOTOROLA Z FORCE DROID 8.0.0 version.

 

[Mr._Bill]

Yes, I have tried several different high quality cables. I don't think that is the problem. My sons phone connects just fine with a cheap gas station cord. The problem is with the phone. Does anyone know of a setting on the phone or the radio that may be preventing the phone from connecting? Like I said the phone connected fine for 2 1/2 months. PHONE =MOTOROLA Z FORCE DROID 8.0.0 version.

There are no settings on the phone, that I'm aware of, that would stop it from working. If the phone doesn't work on any of the truck USB ports, but other phones will connect, then the problem is with the phone. Try connecting it to a PC and see if it will communicate with the phone. It's possible that the phone connector was damaged, or it's an internal issue with the phone. Were there any Android OS or phone Firmware updates recently?

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