Dealer will not honor warranty wants to change my transmission without submitting for warranty

[ShadowsPapa]

I’ll give that a try! I’m about to get regeared to 5:13. Will that have any affect on engine braking hold back?

As long as your truck is "told of the gear ratio" in the settings (AlfaOBD, JSCAN or Tazer) and the correct tire size - all should be fine.

Sponsored

 

[Dougstdig]

How about a wrench party and bring it back to stock and bring it to a different dealer…or did you do what you shouldn’t and sell or get rid of stock parts?

 

[ShadowsPapa]

How about a wrench party and bring it back to stock and bring it to a different dealer…or did you do what you shouldn’t and sell or get rid of stock parts?

A friend not too far from me helped with mine, putting things back to stock.
I am really glad I kept the stock stuff I took off because when I traded that 2020 - the dealer said put it back to bone stock as the factory built it. Springs, bumper, shocks, all of it - put it back. I had cut the air dam to go around my first receiver so I was glad he had one sitting around or I'd have had to buy one to put back on.

Supply some food, some beer, and make a fun thing out of it - great idea.

 

[John_81583]

The JT when optioned right has a maximum payload of 1700lbs. Always know your specs before giving bad info to someone who knows what the payload is and has the power to void your warranty. That statement could be used against you by Jeep if they start implying that you abused the vehicle thinking it could do the work of a 1 ton SRW truck. The tires/lift thing is really dependent on what their techs are telling them I'd guess or a void all warranty for lift/tire policy. I don't know how effective people have been at fighting the dealers on their assessments. At this point the 850RE can be gotten pretty inexpensively. I would rather buy a transmission and install it myself before voiding the entire warranty over $1500. But before I did that I'd pick the Jeep up and try any other dealer I could find for a second opinion. It's a shitty spot to be in for sure.

payload has never been as high as 1700 on these trucks

 

[AKDrifter]

payload has never been as high as 1700 on these trucks

I know it wasn't that in 2020. But I Googled before I gave my .02.

 

[ShadowsPapa]

payload has never been as high as 1700 on these trucks

Yes, the advertised base model Sport S with Max Tow has been that high.
What you end up with on the door stick will vary with your options
When I was originally looking at a Sport S with max tow it was 1600 pounds.

It's currently over 1700.
This is from the 2023 brochure -

 

[Viper501]

How about a wrench party and bring it back to stock and bring it to a different dealer…or did you do what you shouldn’t and sell or get rid of stock parts?

I'd be down if he wasn't so blooming far away. I still think there is a high likelihood of a much simpler problem they want to bilk into 10k. My brother bought a Defender D90 for a song because the dealer told the owner it needed a complete rewire and ECU. Turned out it was a fuel pump relay. Took him about an hour and 5 dollars and it ran like a champ.

 

[ShadowsPapa]

I'd be down if he wasn't so blooming far away. I still think there is a high likelihood of a much simpler problem they want to bilk into 10k

Gotta agree. Too often there's no troubleshooting - jump into what sounds good and might make some money and be done with it. Like I said, for 10K they could guarantee a fix - even if it was only the shifter or a harness issue. One could swap the transmission and most other related parts for under 10K, have it fixed and make a nice tidy sum.

 

[guarnibl]

I’d try another dealership but your warranty will likely not apply with 37’s on the truck. It’s probably a different story with 35’s that are similar to what’s offered on the XR package but even then it’s discretion of dealership and then up to you to fight it — sadly.

 

[Orange01z28]

I have a odd feeling I am about this dealership. First the service advisor tells me if he submits for warranty they are going to write off (void) the hole vehicle warranty beacuse of the lift and tires, but if I buy and install the transmission with them them for 10k I will get 36mo/5yrs on the trany even with all the mods???
so which one is it?
Can that promise be keept??

That's a scam

Go somewhere else

 

[Minty JL]

$10K may be on the high side. But the transmission alone from the dealer is $4K, add labor, shop supplies, misc small parts it adds up fast.

I have done my fair amount of transmissions either in a shop or at home for side work, here's my insight. Its not a $10,000 job dot period.

NOTE: the labor rates are based on the area I live in and are what independent shops are charging ($100-125 per hour). Dealers in my area (between Baltimore and Washington DC) vary from $125-$200 an hour.

$4000 for a brand new transmission, ok dealer pricing
$800-1600 - 8 hours labor, to remove and replace the transmission (new ATF and torque converter should be included with the new transmission)
$400 - Shop supplies and fluid disposal
$100-200 - 1 hour labor, to flush all the lines and transcooler
$100-200 - 1 hour labor, to flash/program the TCM on the new transmission
$100-200- 1 hour labor, diagnostic fee (most shops will refund or drop if you have the service completed)

$5,400 + Tax (on the low side)
$6,600 + Tax (on the high side with a $200 per hour labor rate)

Shop supplies is normally/industry average, 10% of all materials and parts (labor is not part of that equation). Always ask for a itemize quote before approving any work to be down to your vehicle.

Why do dealers threaten to void your warranty, simple! Its a scare tactic. The dealers make their on selling jobs, not warranty work. The manufactures don't pay dealers the same rate for labor that they would charge you.

I'm sure @ShadowsPapa can vouch for the off the top of my head quote here.

 

[ShadowsPapa]

I have done my fair amount of transmissions either in a shop or at home for side work, here's my insight. Its not a $10,000 job dot period.

NOTE: the labor rates are based on the area I live in and are what independent shops are charging ($100-125 per hour). Dealers in my area (between Baltimore and Washington DC) vary from $125-$200 an hour.

$4000 for a brand new transmission, ok dealer pricing
$800-1600 - 8 hours labor, to remove and replace the transmission (new ATF and torque converter should be included with the new transmission)
$400 - Shop supplies and fluid disposal
$100-200 - 1 hour labor, to flush all the lines and transcooler
$100-200 - 1 hour labor, to flash/program the TCM on the new transmission
$100-200- 1 hour labor, diagnostic fee (most shops will refund or drop if you have the service completed)

$5,400 + Tax (on the low side)
$6,600 + Tax (on the high side with a $200 per hour labor rate)

Shop supplies is normally/industry average, 10% of all materials and parts (labor is not part of that equation). Always ask for a itemize quote before approving any work to be down to your vehicle.

Why do dealers threaten to void your warranty, simple! Its a scare tactic. The dealers make their on selling jobs, not warranty work. The manufactures don't pay dealers the same rate for labor that they would charge you.

I'm sure @ShadowsPapa can vouch for the off the top of my head quote here.

Nailed it. Addressed everything.

There's only one real variable and that was addressed. Labor rates. It varies. In conversation with my sales guy, he said - "our shop rates are approaching $200/hour"
I suspect they are around $175 but never asked. (seems excessive for a state with typically low cost of living, but hey, it's what the market will bear)

Always address the torque converter. You don't want any of the "crap" that TC may have in it ending up in the transmission. That includes the old fluid, any particles, sludges, whatever. Anything that went through that transmission also went through the converter.

I think I know where people should start sending their transmissions!

 

[Jefe1018]

I’m curious what they would say about a Mopar lift installed at the dealer and 37’s? Mopar’s advertising doesn’t say squat about tire limitation, just “bigger tires”. That’s exactly how I bought my truck too.

 

[ShadowsPapa]

I’m curious what they would say about a Mopar lift installed at the dealer and 37’s? Mopar’s advertising doesn’t say squat about tire limitation, just “bigger tires”. That’s exactly how I bought my truck too.

I've got a PDF copy of their vehicle warranty. I did a search for "tire" and there's one reference - only one. That states that tires are warranted by another party (or words to that effect) and the warranty limitations, exceptions and so on are clearly spelled out.
However, they do leave themselves an out for mods or parts that cause trouble with original parts --------------------------------------------


Your warranties do not cover any part that was not on your vehicle when it left the manufacturing plant or is not certified for use on your vehicle. Nor do they cover the costs of any repairs or adjustments that might be caused or needed because of the installation or use of non-FCA US LLC parts, components, equipment, materials, or additives.

Performance or racing parts are considered to be non-FCA US LLC parts. Repairs or adjustments caused by their use are not covered under your warranties.

Examples of the types of alterations not covered are:

• Installing accessories, except for genuine FCA US LLC/Mopar® accessories installed by an authorized Chrysler, Dodge, Jeep®, or Ram dealer.

• Applying rustproofing or other protection products.

• Changing the vehicle's configuration or dimensions, such as converting the vehicle into a limousine or food service vehicle.

• The use of any refrigerant that FCA US LLC has not approved.

B. MODIFICATIONS THAT WILL VOID YOUR WARRANTIES

These actions will void your warranties:

• Disconnecting, tampering with, or altering the odometer, unless your repairing technician follows the legal requirements for repairing or replacing odometers.

• Attaching any device that disconnects the odometer.

"Caused by their use" is where they leave a big question mark. However, they should need to show how your performance part messed up other parts.

Warranty or not - Jeremy has a point that makes me almost ignore the warranty part for now - 10K for something that should cost no more than 2/3 of that.
FCA does say clearly that they may limit your warranty under certain circumstances.
Bottom line from me - inconvenient or not, run, don't walk, to a different dealer - and do get JeepCares involved so you are at least on record. Records are gods in this sort of thing.

 

[Jefe1018]

I've got a PDF copy of their vehicle warranty. I did a search for "tire" and there's one reference - only one. That states that tires are warranted by another party (or words to that effect) and the warranty limitations, exceptions and so on are clearly spelled out.
However, they do leave themselves an out for mods or parts that cause trouble with original parts --------------------------------------------


Your warranties do not cover any part that was not on your vehicle when it left the manufacturing plant or is not certified for use on your vehicle. Nor do they cover the costs of any repairs or adjustments that might be caused or needed because of the installation or use of non-FCA US LLC parts, components, equipment, materials, or additives.

Performance or racing parts are considered to be non-FCA US LLC parts. Repairs or adjustments caused by their use are not covered under your warranties.

Examples of the types of alterations not covered are:

• Installing accessories, except for genuine FCA US LLC/Mopar® accessories installed by an authorized Chrysler, Dodge, Jeep®, or Ram dealer.

• Applying rustproofing or other protection products.

• Changing the vehicle's configuration or dimensions, such as converting the vehicle into a limousine or food service vehicle.

• The use of any refrigerant that FCA US LLC has not approved.

B. MODIFICATIONS THAT WILL VOID YOUR WARRANTIES

These actions will void your warranties:

• Disconnecting, tampering with, or altering the odometer, unless your repairing technician follows the legal requirements for repairing or replacing odometers.

• Attaching any device that disconnects the odometer.

"Caused by their use" is where they leave a big question mark. However, they should need to show how your performance part messed up other parts.

Warranty or not - Jeremy has a point that makes me almost ignore the warranty part for now - 10K for something that should cost no more than 2/3 of that.
FCA does say clearly that they may limit your warranty under certain circumstances.
Bottom line from me - inconvenient or not, run, don't walk, to a different dealer - and do get JeepCares involved so you are at least on record. Records are gods in this sort of thing.

I also don’t buy that an incorrect driveshaft angle causes the internals to fail. Maybe after 100,000 miles and multiple ujoint or driveshaft replacements.

Sponsored