Ecodiesel Recall 01A HPFP Parts are Available

[szech713]

Dealer did the inspection on my gladiator 2 months ago, still waiting on parts.....

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[DylanM]

They let it sit there until they’re done with the other work that makes them more money.

Yep, my experience as well that your vehicle sits for most of that time at the dealership, only getting attention in the periods when the techs aren't busy working on more profitable jobs.

 

[22EcoDs]

Dealer did the inspection on my gladiator 2 months ago, still waiting on parts.....

Glad I'm not the only 1. 35 days and counting

 

[Elkhunter1948]

My Gladiator when in for the Z96 HPFP Recall and I'm scheduled to have it by noon tomorrow. The day after Christmas and only one technician had shown up for work
this morning ?

No one was taking credit for the rumored soft ware flash, previously added to the request for service. I guess it was a miscommunication ? So far I'm giving them the benefit of doubt, its a beautiful day and I don't need the Jeep.

I will report back when my repairs have been completed.

 

[t-bot]

I made an appointment several weeks ago with my local dealership to investigate an intermittent issue I was having (only when towing) and was planning to get fuel pump replaced at the same time to limit service trips. The appointment was set for tomorrow and I called today to verify they had the fuel pump on hand, as the person setting up the service wasn't sure if they would have one or not.

So, I explained tomorrow's planned service with a different service manager and after contacting parts, she said parts weren't available. I understood that to mean they didn't have one in stock and asked if they had a list to get on for when they receive them, as I've seen others here do. She said, "No, we can't even order them, the parts aren't available." I looked just a few minutes ago on the Jeep app and for the recall, I see "Parts Available".

Has anyone else had this problem with their dealership stating they can't even order the fuel pump? Any recommendations on how to get the dealership to do something (is this something @JeepCares may be able to help with)? Anyone else hear, "parts aren't available"?

Thanks

 

[Elkhunter1948]

Great experience, I am 100% satisfied. Recall Z96 was completed as well as a couple of other maintenance items, rear diff service and Brake Fluid Exchange. I dropped my Gladiator at 0800 and got a call at 1430, it was ready for pickup.

 

[JetmechF16]

Took my '21 Gladiator in yesterday morning for the inspection, got a call at 1500 saying the inspection and pump install was completed. They apparently had some in stock and was able to knock it out immediately after the inspection.

 

[Jefe1018]

I made an appointment several weeks ago with my local dealership to investigate an intermittent issue I was having (only when towing) and was planning to get fuel pump replaced at the same time to limit service trips. The appointment was set for tomorrow and I called today to verify they had the fuel pump on hand, as the person setting up the service wasn't sure if they would have one or not.

So, I explained tomorrow's planned service with a different service manager and after contacting parts, she said parts weren't available. I understood that to mean they didn't have one in stock and asked if they had a list to get on for when they receive them, as I've seen others here do. She said, "No, we can't even order them, the parts aren't available." I looked just a few minutes ago on the Jeep app and for the recall, I see "Parts Available".

Has anyone else had this problem with their dealership stating they can't even order the fuel pump? Any recommendations on how to get the dealership to do something (is this something @JeepCares may be able to help with)? Anyone else hear, "parts aren't available"?

Thanks

It is hit and miss it appears by region. My dealer told me 6 months for availability, not because it takes 6 months but because admittedly if they get one in 3 weeks they are heroes and if does take 6 months they are doing what they are able.

 

[BallisticJT]

Got mine done the other day. My gladiator was only the second one they've done. They had it for just over 4 hours. I wish I could say it was a positive experience but they made a huge mess with fuel all over the differential, track bar, tie rod, etc. They could have, at the very least, wiped it all down. The thing I'm most ticked off about is that they broke a chunk off of my radiator fan shroud... ?

I'm still deciding whether I should tell them and have them replace the shroud or if I should just find some kind of epoxy to put it back on with and call it a day. It looks like it would be a huge process to replace the shroud, I'm afraid they'd break more crap and not tell me.

 

[69charged]

I’m still waiting for my gladiator. It’s sitting at the dealer. Apparently during shipping from Toledo, it made a stop in Ottawa and had the recall done somewhere there. Then shipped to the dealer in Saskatoon. They did the PDI and have now found a check engine light on with the code P0088, fuel rail pressure too high. I’m pretty frustrated with this dealer, but have no choice right now. They ordered a new fuel rail they said. I’m guessing the pressure sensor is on that rail? And they are looking to replace the sensor?

 

[69charged]

Got mine done the other day. My gladiator was only the second one they've done. They had it for just over 4 hours. I wish I could say it was a positive experience but they made a huge mess with fuel all over the differential, track bar, tie rod, etc. They could have, at the very least, wiped it all down. The thing I'm most ticked off about is that they broke a chunk off of my radiator fan shroud... ?

I'm still deciding whether I should tell them and have them replace the shroud or if I should just find some kind of epoxy to put it back on with and call it a day. It looks like it would be a huge process to replace the shroud, I'm afraid they'd break more crap and not tell me.

This is the reason I try my hardest to never take my vehicles in. Had a 21 F150 I took in for a rattle in the drivers door. It had more rattles after I got it back!! Took the thing apart myself and found they left the crash sensor screws loose.
Get it in and out as fast as possible.

 

[Rusty PW]

Mine goes in this morning for the recall.

 

[22EcoDs]

Mine goes in this morning for the recall.

Best of luck.

I just got mine back, same day with the tailgate recall too. I see the new lines, hard to see the new pump. No contamination. Going to run it for 2 days before returning back to "custom" to make sure there's no fuel leaks. The install was very clean, I don't see any real fuel spills. No notable buzzing difference and it runs like normal.

 

[Rusty PW]

Recall done. Wifey took it in. I stopped in during my travels for work. Got there then the tech was finishing up. There is no flash required. Plus I got the old pump back.

 

[Rusty PW]

Service writer said that Stellantis is only paying 1.8 hrs to do the pump swap. On my invoice, it has,

1. CSSMZ461AA Pump-Fuel Injection (N/C)
1. CSGNZ961AA Gasket-EGR TUBE (N/C)
1. 4275086AE LABEL-AUTHORIZED MODIFICATION (N/C)
1. CSGNZ965AA TUBE-FUEL SUPPLY (N/C)

The old pump has 6 punch marks on the top.
The last 2 pictures show the screen on the solenoid. It clean. No particles on it. I must be doing something right.

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