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I don't know where to put this bitch-fest so it's going here....
We shall call this "Order A". I ordered a 2.5" Teraflex spacer lift for my JT from Extreme Terrain on 10/5/24. $376.00. Arrived to my door on 10/8 and I immediately and excitedly ripped it open. It was wrong. They sent me a 1.5" kit in a 2.5" box. Someone somewhere boxed this thing up wrong. Ugh, very disappointing, but shit happens. I called Extreme Terrain right away and got the return process initiated. Their customer service rep suggested I buy another kit as that would be faster than returning my incorrect kit and waiting for a refund or replacement. I just wanna put this lift on my truck so I agreed and bought the same kit. In the meantime I was directed to take a bunch of pics of the wrong stuff, the box it came in, and was provided a shipping label to send it back to the factory - Teraflex.
So that day...10/8/24...a second 2.5" Teraflex spacer lift kit was ordered from Extreme Terrain. $376.00 again. We'll call that one "Order B". While waiting for Order B to arrive I sent back Order A in it's original box all sealed up as directed. On 10/10/24 Order B arrived and again I ripped that baby open, and to my absolute shock and horror, it was also wrong in the exact same way. Again, these idiots boxed up a 1.5" kit in a 2.5" box and sent it out. Order A and Order B, both totally wrong in the exact same way. So I get back on the phone with Extreme Terrain and start this idiotic process all over again. Once again I have to take a bunch of pics and stuff. Although this time , almost like Teraflex was spying on me, or just coincidence, I get a random email telling me something has shipped. Teraflex has sent me something. A few days later a box with the 2" lift spacers arrives and I can go on about my business. Hooray! I assume this is the replacement for Order A. I install the proper kit no problem in my driveway. All is well as far as that is concerned.
But I'm still sitting on a kit "Order B" I've ordered, instructed to order, that's wrong and neither Extreme Terrain nor Teraflex has done anything about it. More phone calls, more pics, lots of confused customer service reps. Lots of "let me kick this up to my manager" kind of stuff. But no refund. Not even a return label to send it back.
I paid for two kits out of good faith, both of them were wrong, and it took some shenanigans to get the first one right. Finally on 10/26/24....3 weeks after the initial order....I get a return label for the remaining incorrect kit. I ship it out on 10/28/24. I called Extreme Terrain to inform them and they said when it gets back to Teraflex I'll get my refund. Cool. Well Teraflex got it back on 11/5/24 and Extreme Terrain still has not issued my refund even after two more phone calls with their customer service. They keep giving me lip service like "we're putting a priority order on this" and "we've got you flagged for immediate resolution" type crap, but still, where's my fucking money? Here we are over a month past the initial wrong order and I still have no refund.
This is unacceptable.
If either one of you companies reads this, get your fucking shit together and give me my money back. I will not be buying anything else from either of you....and I like to spend money. It will be going elsewhere unless you give me mine back immediately. Make this right.
Greg
We shall call this "Order A". I ordered a 2.5" Teraflex spacer lift for my JT from Extreme Terrain on 10/5/24. $376.00. Arrived to my door on 10/8 and I immediately and excitedly ripped it open. It was wrong. They sent me a 1.5" kit in a 2.5" box. Someone somewhere boxed this thing up wrong. Ugh, very disappointing, but shit happens. I called Extreme Terrain right away and got the return process initiated. Their customer service rep suggested I buy another kit as that would be faster than returning my incorrect kit and waiting for a refund or replacement. I just wanna put this lift on my truck so I agreed and bought the same kit. In the meantime I was directed to take a bunch of pics of the wrong stuff, the box it came in, and was provided a shipping label to send it back to the factory - Teraflex.
So that day...10/8/24...a second 2.5" Teraflex spacer lift kit was ordered from Extreme Terrain. $376.00 again. We'll call that one "Order B". While waiting for Order B to arrive I sent back Order A in it's original box all sealed up as directed. On 10/10/24 Order B arrived and again I ripped that baby open, and to my absolute shock and horror, it was also wrong in the exact same way. Again, these idiots boxed up a 1.5" kit in a 2.5" box and sent it out. Order A and Order B, both totally wrong in the exact same way. So I get back on the phone with Extreme Terrain and start this idiotic process all over again. Once again I have to take a bunch of pics and stuff. Although this time , almost like Teraflex was spying on me, or just coincidence, I get a random email telling me something has shipped. Teraflex has sent me something. A few days later a box with the 2" lift spacers arrives and I can go on about my business. Hooray! I assume this is the replacement for Order A. I install the proper kit no problem in my driveway. All is well as far as that is concerned.
But I'm still sitting on a kit "Order B" I've ordered, instructed to order, that's wrong and neither Extreme Terrain nor Teraflex has done anything about it. More phone calls, more pics, lots of confused customer service reps. Lots of "let me kick this up to my manager" kind of stuff. But no refund. Not even a return label to send it back.
I paid for two kits out of good faith, both of them were wrong, and it took some shenanigans to get the first one right. Finally on 10/26/24....3 weeks after the initial order....I get a return label for the remaining incorrect kit. I ship it out on 10/28/24. I called Extreme Terrain to inform them and they said when it gets back to Teraflex I'll get my refund. Cool. Well Teraflex got it back on 11/5/24 and Extreme Terrain still has not issued my refund even after two more phone calls with their customer service. They keep giving me lip service like "we're putting a priority order on this" and "we've got you flagged for immediate resolution" type crap, but still, where's my fucking money? Here we are over a month past the initial wrong order and I still have no refund.
This is unacceptable.
If either one of you companies reads this, get your fucking shit together and give me my money back. I will not be buying anything else from either of you....and I like to spend money. It will be going elsewhere unless you give me mine back immediately. Make this right.
Greg
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