Off road pages will not work

[Jeepin Again]

Please do keep us updated, unfortunately I haven’t had time to investigate it anymore. Many thanks to everyone for their help in this issue. Best of luck to you AZFoxes!

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[Splenda]

What are Off Road Pages?

 

[AZFoxes]

Update - I haven't heard anything since my discussion with the support person assigned to my case. He told me that he would get back in touch in 24-48 hrs but that didn't happen. So, I tried contacting him by email (twice) and by phone. Nothing heard. I understand that the last software update is known to cause the issue so I hope their software development team is working to resolve this but getting ghosted isn't making me feel any better.

I called UConnect earlier today. We talked/walked through a lot of settings and did multiple resets but no joy. The trouble ticket is getting kicked up a level. I'm waiting for a call so we'll see. I'll post the relevant solution to my problem once we figure it out.

 

[KevinM60]

What are Off Road Pages?

Not a Gladiator vid but it shows the pages

 

[Jeepin Again]

Thanks for the update. the next Uconnect update will be the answer!

 

[AZFoxes]

Another update - It has been a slow process but I have received two weekly updates by email. Both say the same thing...

"Thank you for allowing Jeep Connect an opportunity to address your inquiry. Your satisfaction is very important to us.

Hello I am reaching out to keep you up to date with the current case status. There are no new updates on your case at this time, we are still working on the new coding and are awaiting further progress in the creation of the resolution. Thank you for being apart of the Jeep family and thank you for your patience in this endeavor."

Update - I haven't heard anything since my discussion with the support person assigned to my case. He told me that he would get back in touch in 24-48 hrs but that didn't happen. So, I tried contacting him by email (twice) and by phone. Nothing heard. I understand that the last software update is known to cause the issue so I hope their software development team is working to resolve this but getting ghosted isn't making me feel any better.

 

[Jeepin Again]

I reached out to Jeep Cares, they wanted to know details as far as year, model, mileage, and appointment date to get it looked at. From what I’m reading the dealership doesn’t have a “fix” for it so no need to make that appointment. Life is far too busy to be wasting time at a dealership. an update will come soon to fix it.

 

[AZFoxes]

Update - No change to Off-road Pages not working and since the last update above I have not heard from UConnect again. I hope they are still trying to clean up whatever happened in the last software update. I also hope their end of communicating with me isn’t a bad sign. Thankfully this issue isn’t a huge problem. While I would like to have Off-road Pages working again, I can certainly live without it.

 

[ShadowsPapa]

Update - No change to Off-road Pages not working and since the last update above I have not heard from UConnect again. I hope they are still trying to clean up whatever happened in the last software update. I also hope their end of communicating with me isn’t a bad sign. Thankfully this issue isn’t a huge problem. While I would like to have Off-road Pages working again, I can certainly live without it.

It took them literally months to deal with the original trailer brake controller causing a cluster warning light freak-out show. It took a year for them to release the brake controller they told everyone was available, then when it was released took months to fix the problems caused by it and other trailer brake controllers.
The fix was so bloody simple a 4 year old uses it in daily life - IGNORE what you are being told. Yeah, the fix was to program the ABS to ignore any input on the brake light signal wire. Geesh. I guess that guy was out on surgery leave or something at the time and they had to wait for him to get back to resolve the issue.

 

[JeepCares]

Hi there,

Please send our team a private message with your VIN if you are currently experiencing the Off-Road pages concerns. We would be happy to escalate your concerns for further support.

Blair
Jeep Cares

 

[AZFoxes]

Thanks but there is already an open case. I was being kept, sorta, up to date but I’ve heard nothing for a while (weeks). Probably because nothing has been accomplished by the software team.

 

[Figmo]

My money is on the cellular modem. I have noticed that any time I don't have cell service - I can't load that app. It's like the app seeks authorization each time it loads (which could also explain why it's so S-L-O-W-W-W to load)

My thinking is something is preventing the authorization signal from being sent and/or received.

 

[ShadowsPapa]

My money is on the cellular modem. I have noticed that any time I don't have cell service - I can't load that app. It's like the app seeks authorization each time it loads (which could also explain why it's so S-L-O-W-W-W to load)

My thinking is something is preventing the authorization signal from being sent and/or received.

With my 2020, I had to leave the garage, driveway, and get about half a mile away. Cell service in our area is terrible unless you are on USCC.
AT&T and others just don't work out here. There are no towers other than USCC.

 

[AZFoxes]

Cell coverage is not a problem for my situation and it was never slow, when it did work. It just stopped working entirely.

 

[Rusty PW]

At times, my offroad icon isn't on the screen. Have to wait for minutes for it to appear.

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