Sweetums
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- #1
Earlier this year I ordered a Bestop "Supertop for Truck 2". We have an LJ with a Bestop soft top and I was pleased with the quality of that product, so I went back to Bestop when I wanted a soft folding truck topper. After comparing several products and watching a bunch of videos from different companies and independent reviewers I picked the Supertop for Truck 2 and upgraded to the more expensive twill material.
The topper arrived in time for a camping trip and already I spotted some problems. First, the aluminum side rails arrived both damaged and with very poor quality of work. The cutouts to fit the frame look like they were done by a child with a dull bit in a hand drill - and those parts were then sent out for powder coating. The parts were also damaged prior to packaging for shipping, there was no damage on the packaging that would explain the gouges and marks on the rails. I filed a warranty claim and Bestop has said they will ship me replacements in a couple of months, as the parts are on back order. I will update with the condition of those parts when they come in.
Another problem is the installation instructions or the part labels were reversed, following the directions had the left rail on the right side of the truck and the right rail on the left side. It's possible to assemble the rails in this configuration, but the cutouts for the frame are in the wrong spot. The bolts to attach the frame to the truck are also too short by at least one inch. The topper is advertised as fitting the cargo management system rails, but the bolts provided don't reach to begin threading. I had to go find some bolts that would work at Lowe's just before they closed - of course they don't have the same flange bolt style that comes with the topper, so I also had to buy lock washers and fender washers.
Damage happens on factory floors, while I'm annoyed, this type of thing can happen and Bestop has agreed to replace the parts. What's more concerning is the quality of these cutouts. This looks like I did it at home with a hand drill, and certainly not the quality I expect for a $1,500 purchase.
This part was clearly dropped end-first on the ground, denting the aluminum so it no longer fits flush. The damaged part was then sent out for powder coating and shipped without anyone catching it.
Finally, the topper description on the Bestop website said that it came with "integrated storage" for the side panels, rear window, and rear bar. Mine didn't come with that feature. The feature is also demonstrated on the Bestop Youtube channel (screen shot below in case the video is removed - it is still up as of 8/7/25). Being able to wrap everything up in a neat bundle containing all the removed parts was a consideration in why I picked this top over the less expensive Softtopper or older model Supertop.
Here is my installation, you can see the replacement bolts on the clamps and the missing storage flap that should be attached below the front window.
While Bestop has agreed to replace the damaged side rails, their response to the wrong hardware was "glad you were able to resolve that".
In response to the missing storage system that was advertised on the Bestop website and their Youtube promotional videos has been the same from two people, one said " The Supertop for Truck 2 no longer comes with the flap to wrap the top when folded unfortunately, that change was made shortly after we released the top, I apologize for any confusion. " The other response from the warranty department said " Yes, engineering changed the design from the flap (old iteration), to tie down straps for the Supertop for Truck 2. " and included a technical drawing of the small velcro straps to go around the frame supports when folded.
You decide if you feel this is an adequate response to publishing and demonstrating a feature that is not part of the product, incorrect hardware, damaged components, and whether this experience sounds like it's appropriate for a $1,500 truck topper.
Reminder: Bestop has offered to replace the damaged and poorly manufactured side rails - as of this writing, they are still backordered 6 weeks and have not arrived.
I do not plan to pursue the matter of the missing storage system or, what I consider to be deceptive bait-and-switch tactics. Bestop have made their position clear that I'm expected to just deal with not getting what I thought I ordered. It's unfortunate, I had planned to purchase the compatible tonneau cover for this rail system but I don't feel I can trust Bestop quality or the accuracy of what they advertise. I will have to deal with the inconvenience of switching back and forth between the topper and the MOPAR tonneau I removed to make room for this installation.
EDIT: Apparently past-me was smart enough to grab a screen shot of the Bestop specs on the website on August 1, 2025 - my order was placed June 20, 2025, so over a month after my order and the website and videos were still advertising a feature that had long since been removed.
The topper arrived in time for a camping trip and already I spotted some problems. First, the aluminum side rails arrived both damaged and with very poor quality of work. The cutouts to fit the frame look like they were done by a child with a dull bit in a hand drill - and those parts were then sent out for powder coating. The parts were also damaged prior to packaging for shipping, there was no damage on the packaging that would explain the gouges and marks on the rails. I filed a warranty claim and Bestop has said they will ship me replacements in a couple of months, as the parts are on back order. I will update with the condition of those parts when they come in.
Another problem is the installation instructions or the part labels were reversed, following the directions had the left rail on the right side of the truck and the right rail on the left side. It's possible to assemble the rails in this configuration, but the cutouts for the frame are in the wrong spot. The bolts to attach the frame to the truck are also too short by at least one inch. The topper is advertised as fitting the cargo management system rails, but the bolts provided don't reach to begin threading. I had to go find some bolts that would work at Lowe's just before they closed - of course they don't have the same flange bolt style that comes with the topper, so I also had to buy lock washers and fender washers.
Damage happens on factory floors, while I'm annoyed, this type of thing can happen and Bestop has agreed to replace the parts. What's more concerning is the quality of these cutouts. This looks like I did it at home with a hand drill, and certainly not the quality I expect for a $1,500 purchase.
This part was clearly dropped end-first on the ground, denting the aluminum so it no longer fits flush. The damaged part was then sent out for powder coating and shipped without anyone catching it.
Finally, the topper description on the Bestop website said that it came with "integrated storage" for the side panels, rear window, and rear bar. Mine didn't come with that feature. The feature is also demonstrated on the Bestop Youtube channel (screen shot below in case the video is removed - it is still up as of 8/7/25). Being able to wrap everything up in a neat bundle containing all the removed parts was a consideration in why I picked this top over the less expensive Softtopper or older model Supertop.
Here is my installation, you can see the replacement bolts on the clamps and the missing storage flap that should be attached below the front window.
While Bestop has agreed to replace the damaged side rails, their response to the wrong hardware was "glad you were able to resolve that".
In response to the missing storage system that was advertised on the Bestop website and their Youtube promotional videos has been the same from two people, one said " The Supertop for Truck 2 no longer comes with the flap to wrap the top when folded unfortunately, that change was made shortly after we released the top, I apologize for any confusion. " The other response from the warranty department said " Yes, engineering changed the design from the flap (old iteration), to tie down straps for the Supertop for Truck 2. " and included a technical drawing of the small velcro straps to go around the frame supports when folded.
You decide if you feel this is an adequate response to publishing and demonstrating a feature that is not part of the product, incorrect hardware, damaged components, and whether this experience sounds like it's appropriate for a $1,500 truck topper.
Reminder: Bestop has offered to replace the damaged and poorly manufactured side rails - as of this writing, they are still backordered 6 weeks and have not arrived.
I do not plan to pursue the matter of the missing storage system or, what I consider to be deceptive bait-and-switch tactics. Bestop have made their position clear that I'm expected to just deal with not getting what I thought I ordered. It's unfortunate, I had planned to purchase the compatible tonneau cover for this rail system but I don't feel I can trust Bestop quality or the accuracy of what they advertise. I will have to deal with the inconvenience of switching back and forth between the topper and the MOPAR tonneau I removed to make room for this installation.
EDIT: Apparently past-me was smart enough to grab a screen shot of the Bestop specs on the website on August 1, 2025 - my order was placed June 20, 2025, so over a month after my order and the website and videos were still advertising a feature that had long since been removed.
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I don't think its right that 
