Roof leak in back

[B18ROH]

Dealer confirmed Leak. Said they submitted to Jeep for replacement. Also replacing steering gear under TSB. We will see when I get the call.

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[Hootbro]

Was suppose to have my appointment today at the dealership to get mine looked at. I was called late yesterday by them and it seems they use a third party company that comes out and does all their water leak testing. Never heard of such a thing but I am rescheduled for next Wednesday.

I just need to find out more about this third party company that does the leak testing for them. I do not want a hack job where they find the leak and their "fix" is to just stuff a bunch of RTV around the window edges and not do a proper window and seal replacement.

 

[futzin']

I have been rotating towels back there for now. Have weather stripping awaiting time and weather.

 

[B18ROH]

Dealer called me today. Still waiting on approval from Jeep? Truck goes in next Wednesday for steering gear replacement and hopefully they will have an answer for me.

 

[whatevah]

Was suppose to have my appointment today at the dealership to get mine looked at. I was called late yesterday by them and it seems they use a third party company that comes out and does all there water leak testing. Never heard of such a thing but I am rescheduled for next Wednesday.

I just need to find out more about this third party company that does the leak testing for them. I do not want a hack job where they find the leak and their "fix" is to just stuff a bunch of RTV around the window edges and not do a proper window and seal replacement.

I'm dealing with BCP outside Wilmington for the same issue. Supposedly waiting on Jeep HQ to approve a replacement window assembly. I had the same story, an outside "glass guy" only comes in occasionally and I was scheduled (well, not really, but that's another story) for the day he'd be there. Got the word 3 hours later that they have to go through Jeep HQ, and today was the 2 week mark of waiting. From seeing other posts here, it seems to be the same story, needs to get approval from Jeep then get on the backorder list. Hopefully it doesn't take too long, this will delay a bed rack install.

 

[Crazyboo23]

Mine has joined the group, I noticed it leaking recently and found pooling behind the rear seat. I have an appointment in a couple weeks (soonest they could get me in) to get that and a few other things taken care of.

Here's hoping its smooth, and and quick as can be.

 

[Tex-1836]

Mine just went in this morning for the diagnostic appointment. I worked with JeepCares and got a case number. They are supposed to be coordinating with the dealership to make things go smoother. I will report back as it progresses.

 

[B18ROH]

Jeep ok'd the replacement window. Orederd and just waiting for it to arrive to have replaced. Also, asked another dealer where we service my wifes wrangler and they said they hadn't heard of it either so I think it's time Jeep stepped up and made it a full on recall.

 

[Snakeyes]

Just joined this forum and noticed this thread and wanted to provide feedback on my experience. Purchased 2020 Overland in October. Shortly after noticed the back seats were wet after a crazy rain storm. Brought to dealer who said it was microfractures in the glass and they took pics and would submit to jeep for approval est 2 weeks. Approval came in about that time frame and then parts were ordered another 2weeksish. Replacement installed and so far so good for the last 2-3moths even with snow I'm in southern NY. I didn't read the whole thread but thought i would share if its any way helpful.

 

[Pmeserkhani]

Jeep ok'd the replacement window. Orederd and just waiting for it to arrive to have replaced. Also, asked another dealer where we service my wifes wrangler and they said they hadn't heard of it either so I think it's time Jeep stepped up and made it a full on recall.

I agree. Every dealership I call and ask is playing dumb. “This is the first time we’ve heard of this issue.” This is unacceptable.
@jeep recall this back window and look into why so many are shattering on their own. I’m beyond upset with how they’re avoiding responsibility

 

[Jaydebe]

I've been having this issue since Oct. 20.

I could not get my dealership (closest 40 mls away) to get me any 411 on a fix.

Finally, I found this thread in Feb. and JeepCares got involved.
Suddenly I dealership had a window on order (to arrive in about a week), that was 3 weeks ago!
Again crickets...

I finally installed some FlexSeal tape on the cab & glass to seal it from the top and prevent water from coming in.

It sucks, because I live on a ski resort, by carpet and all the stuff under my seats have been wet for months and to the point that some of the bolts and the top have rust stains inside the cab.

Plus, I'm 3 weeks from leaving on a 6 week trip. Seriously a cluster.

 

[Specialleb]

Glad to see everyone’s having to play the wait game. Took mine in for a leak in the glass in early February. They sent me to a glass specialist because they don’t do the repair in house. I left the truck there because it was a 50 minute drive and was easier with work. Told me it’d be a week max. Finally call me back last monday(almost a full month) and had just gotten approval to order the glass, micro fracture issue, and claimed it’d be in this week. Just got off the phone with them today, now they’re saying April 8th! Thankfully the dude with the glass shop is an alright guy and stuck it in the stall for me because we got 2 inches of rain in 2 days last week. I don’t have a garage so got kinda lucky in that aspect, but now I’m thinking I better go get my truck before summers over and I’m still waiting...

 

[whatevah]

3 week mark of waiting for approval. This is going to hold up install of a bed rack.

 

[Hootbro]

3 week mark of waiting for approval. This is going to hold up install of a bed rack.

Waiting for approval to order the parts or just waiting on the parts themselves?

My dealer had approval within 24hrs and am now a week in waiting on parts.

 

[whatevah]

Waiting for approval to order the parts or just waiting on the parts themselves?

My dealer had approval within 24hrs and am now a week in waiting on parts.

Waiting on approval. I'm guessing you went to a different dealer than I did. ?

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