Dealer said they rotated tires but they didn't

[Nebulocity]

Went in for my 1st Jeep wave service (2nd oil change, 1st was myself, 1st tire rotation) at 11K miles. I clearly asked for both oil change and rotation.
Before drop off, I wrote on my rims with a pencil #1-4 to verify afterward how they did it.
After signing the ticket that the oil change and rotation was complete and checking the tires, was very surprised the numbers hadn't changed.
I went back inside and alerted them to the issue. The service person said the technician thought he was "only supposed to do an oil change" and made a mistake. Even though it was clear on the ticket that both were completed and they were charging Jeep back for both services. Honest mistake?
If I hadn't marked the tires beforehand, I wouldn't have known. So LPT, mark your tires.
When I get home I'll be checking to see if the actual oil and filter was changed because right now trust level is zero with this dealer.
At this point I won't be using the remaining Jeep Wave services, not worth the risk on shady dealer practices.

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[Motoarch]

Want me to kill them?

 

[MPMB]

Technically, they did rotate your tires.

 

[kevman65]

I haven't used any of the so-called "FREE" services and I won't.

Not going to let some unsupervised, 1st year, mechanic wannabe, trainee ever touch my ride.

Service departments are like lawyers, billable hours are all they care about.

 

[mazeppa]

When I purchased my Gladiator and they were bragging about "Jeep Wave" free services, I just smiled and thought to myself, I know who will be changing my oil and rotating my tires, and it won't be their new tech.

 

[Fastwake]

I watch them.

 

[GobiJT]

So you didn't trust them to do what they were supposed to. Good call! My back window started leaking. I'm scared to death to take it in.

 

[Sorbs]

When you picked it up did you point out they weren’t done yet? Asking for a friend.

 

[Tacos]

I took my old 17 jk in for an oil cha fonge and tire rotation and said 3 times make sure they rotate the spare in.... Yeah not only did they not rotate the spare in they didn't rotate the tires at all... After 2 days my oil change light came on... The oil looked very dirty for 100 miles. Needless to say I changed the oil myself with full synthetic..

I should have known but I went back for a warranty claim. Back seat frame squeaked bad!! They had to replace the frame. Came back with only 2 of the 6 seat frame mount bolts put back in... Yeah really awesome deal when I noticed 3 days later and I had my 5 year old in back the previous day...

Rydel in Independence SUCKS. I drove 35 miles away to order my Gladiator.. McGrath's has been great so far!!!

 

[Nebulocity]

When you picked it up did you point out they weren’t done yet? Asking for a friend.

I did, went back inside and told them I marked them so I'd know how they rotated them for when I do it myself next time. They quickly got it back in and did and apologized. Sorry if a little perturbed, but this is the same dealer than refused to honor the Jeep Wave oil change at 5K miles because my oil life meter was still at 34%. I wanted it done at 5K so I did it myself...

 

[am1978]

Mark them, check before you leave and demand instant work supervised by you.

 

[Nebulocity]

Want me to kill them?

I'll pass on the murder offer but maybe a bag of doorknobs just to send a message?

 

[Bacon]

My default expectation is that my dealer is going to let me down. This way, I’m pleasantly surprised when they do what they said what they would do.

 

[ShadowsPapa]

Amazing. My dealer has only made one mistake and took care of it via another free oil change - they put in 6 instead of 5 quarts the first time. Otherwise, they've never failed to do as I ask. Tire rotations - for the first year they were taking the tires/wheels I had in the back of the truck and swapping those on and loading up the others in my truck and strapping them in. They did that 3 times. I have since bought new tires - but they did 5 tires for me last time.
I do mark the tires so that they don't get put right back on the same corner later but there's never been a doubt about their taking care of things.
When I added passive entry to my truck, had it all programmed in, everything worked, I asked if they'd contact Jeep and have that added to my VIN and said I understood I had to pay for that. Their response, no problem, we'll take care of it for you. They even flashed things to make sure the VIN change worked - the new flash put the passive entry right back. No charge. They fixed other stuff for me that wasn't warranty - no charge.
Are they perfect? No, very few live up to my perfectionist expectations of people. But for a dealership shop, they ain't bad.

 

[Beewdawg]

Want me to kill them?

I'll help you hide the bodies ??

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