Leaking axle seal?

[glassjawkid32]

The point isn't the cheese - the point is lazy people not paying attention, not doing a good job, but want rewards for showing up.
The cheese is just an indicator of someone who doesn't give a rip, no pride in their work or results.

Point is, there's a good chance the service manager, who is in charge of directing the service department will push their employees to get the job done as quick as possible, because that's better for business. Then when someone rightfully complains they'll let the people below them take the hit when they were likely the source of the problem to begin with. This is how big business works whether people want to accept it or not. Not to mention other factors like the manufacturer likely under quoting the labor they reimburse the dealerships. There's a lot of factors that go into the seemingly poor customer experiences across all products now. It's not always a simple as Johnny the pimple face kid is being lazy.

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[ShadowsPapa]

Point is, there's a good chance the service manager, who is in charge of directing the service department will push their employees to get the job done as quick as possible, because that's better for business. Then when someone rightfully complains they'll let the people below them take the hit when they were likely the source of the problem to begin with. This is how big business works whether people want to accept it or not. Not to mention other factors like the manufacturer likely under quoting the labor they reimburse the dealerships. There's a lot of factors that go into the seemingly poor customer experiences across all products now. It's not always a simple as Johnny the pimple face kid is being lazy.

I guess your impressions or experiences with said businesses have been different than mine. Where I worked, the bosses hired the best people who could get the job done, attention to detail, and with proper "speed". We were praised more for a zero come-back score. Comebacks were bad.
We were paid hourly. Customer satisfaction was paramount.
I have found that a well-trained person who knows their stuff could actually meet flat rate. On occasion I actually could beat it. I had that 0 comeback score. I ended up getting assigned the boss's best customers.

The dealership shop I go to actually spends some time on my stuff. They invested almost 4 hours investigating the brake controller/ASB issue, they repaired a couple of things for me that shouldn't really have been covered under warranty, and they charged nothing to have my VIN modified with the passive entry that I installed myself - and they flashed my truck to ensure that my VIN now included passive entry. No charge. Apparently they also value customers returning - but not with complaints.

My wife and I have both worked with those low-skilled people who were actually lazy, not always coming to work on time, skipping out early, messing up a lot.
It happens more than you'd like to think. We even had a couple of them working for us for a while (but not for long) when we owned our store.

 

[glassjawkid32]

I guess your impressions or experiences with said businesses have been different than mine. Where I worked, the bosses hired the best people who could get the job done, attention to detail, and with proper "speed". We were praised more for a zero come-back score. Comebacks were bad.
We were paid hourly. Customer satisfaction was paramount.
I have found that a well-trained person who knows their stuff could actually meet flat rate. On occasion I actually could beat it. I had that 0 comeback score. I ended up getting assigned the boss's best customers.

The dealership shop I go to actually spends some time on my stuff. They invested almost 4 hours investigating the brake controller/ASB issue, they repaired a couple of things for me that shouldn't really have been covered under warranty, and they charged nothing to have my VIN modified with the passive entry that I installed myself - and they flashed my truck to ensure that my VIN now included passive entry. No charge. Apparently they also value customers returning - but not with complaints.

My wife and I have both worked with those low-skilled people who were actually lazy, not always coming to work on time, skipping out early, messing up a lot.
It happens more than you'd like to think. We even had a couple of them working for us for a while (but not for long) when we owned our store.

It's great that you're dealership does things the right way, and I would appreciate the heck out of them if it was me. But, it would be unrealistic for me to assume every dealership runs with the same integrity and the same could be said about anywhere I purchase consumer goods. And I've certainly been working long enough to have probably encountered hundreds of coworkers that are exactly like the people you describe. Personally showing up early everyday, putting in 100% percent effort, and being a team player is more my style. But I've simply witnessed far too much to automatically assume laziness anytime I have an issue with something I purchase. Take for example my brand new gladiator with a leaking axle seal and obvious loose bolt or two somewhere. I could assume Joe blow at Dana or Jeep toledo was just a bum, but there's so much more that could have gone into it.

 

[Hootbro]

Usually when I go to McDonald's it's because I myself, am too lazy to prepare my own meal. Which would make it very ironic for me to fret over laziness because my cheese isn't centered.

I drive a Gladiator because I am too lazy to walk the 38 miles each way to work. Of course that is not the point nor is it because I am lazy for ordering from McDonald's.

The point is I am paying for a service. A service that has a low bar of basic expectation of meeting a low minimum that cannot even be met many times when operating tempo is low but we will use the excuse of "management" makes me a bad worker.

I get what you are putting down. I am not applying a broad brush to all service industry workers. What I am applying it to is those few who have the mantra that their starting wage is only for them to show up and for them to care and perform minimal skill level work they should be paid extra for and even then, there is that percentage that still will not perform. I am sure you seen them back in your day as did I. Those are who my comments are pointed to.

Getting back to what I orginally commented on with my McDonald's analogy, the member who posted about not getting even a clean up of his brake and axle area after warranty repair fits the above I mentioned. The tech did not care to have mediocre of basic housekeeping after the job was done.

 

[mountainpass]

Back to topic.

 

[KW80]

Finally got mine fixed today. Only commentary on the repair slip was “Replaced RR axle shaft” but they claim to have also inspected the break pads / caliper assembly as well, not sure why it wasn’t noted but didn’t have time to argue. Otherwise from a quick look underneath they did a decent job of cleaning the grease around the back side of the wheel and hub assembly, but I will probably remove the wheel to take a closer look anyway.

Fingers crossed that this fix is permanent and I don’t have further warranty work necessary on my truck for the foreseeable future.

 

[wvugrad]

Update: like many others, the service department ordered a new axle and said the part was on a 30 day back order. They gave me the truck, saying it was safe to drive on a cross-country trip I was making, but told me to keep an eye on the fluid level - which I did. about 1500 miles in, it got to the point where I needed to add a little.

Received a call yesterday the part was in, and I dropped it off this morning. Fingers crossed they get it fixed the first time.

 

[rchandler341]

My RR axle seal on the 2021, that was assembled at the end of November 2020 and delivered in December, started leaking at 7k miles. I had the dealer replace it. Now it has just over 25k miles and no further issues. Just FYI.

 

[Blakedpotato]

Update on my replacement axle assembly:

3 days after replacement, I noticed it was still seeping diff fluid so I cleaned it up. Drove 6 hour round trip, more seepage. I took it in to the dealership and they insist it’s just residual and no longer actively leaking. They clean it and tell me to bring it back in a week. More residue has appeared but they still insist it’s not longer leaking. I don’t know what else to do but to take it to another dealer and deal with the weeks of waiting. Oh and also, they snapped my wheel speed sensor on the RR side. The service manager was adamant that they don’t touch that component at all but it’s quite obvious it was shoved out when they pushed the assembly into place. Jeep Cares is aware of all of this and is less than helpful. It’s sad because after this experience, I don’t think I’ll buy another new jeep. Sure the warranty is covering it but if it’s a reoccurring issue, is the warranty even worth the paper it’s printed on????

 

[Blade1668]

Yes that’s correct I think I’m the first one who’s gone thru this full housing replacement. Just got my Jeep back from the dealer earlier this evening. It took less than 2 days for the swap.

So far it seems like everything was put back together properly. Braking feels a bit different with all brand new rear brake/parking brake shoes.

Not quite the 2020 axle leak problem was mainly replacement axle assembly from what I remember reading in that thread.

I do wish ShadowsPapa could get one of the defective axle assembly's to figure out the problem. This has happened two different times like there is a bad lot of axles getting restocked and shipped out to try again.

When I changed the gear oil in my JT's axles I found them to be under filled on gear lube, to the point of 2 qts. of oil between both so I will probably need to keep a eye on mine now.

On the subject of can you drive with a leaking axle seal, my LJ R.R. axle was leaking for quite awhile before I swapped out the axle shafts with after market replacement ones. I did have to replace the brake pads and parking brake shoes. And now I know why the parking brakes wouldn't hold for last few years.. ? no I don't recommend that long.?

 

[GotGladiator]

Finally got mine fixed today. Only commentary on the repair slip was “Replaced RR axle shaft” but they claim to have also inspected the break pads / caliper assembly as well, not sure why it wasn’t noted but didn’t have time to argue. Otherwise from a quick look underneath they did a decent job of cleaning the grease around the back side of the wheel and hub assembly, but I will probably remove the wheel to take a closer look anyway.

Fingers crossed that this fix is permanent and I don’t have further warranty work necessary on my truck for the foreseeable future.

+1 on the work order.
Mine got replaced just in time for another camping trip. I couldn't be happier(for now). Timeline: one month appt, 1 day(actually 1 hour)for diagnosis, 7 business days to get the part in, 1 day for the work order.
Hoping no more leak.....cheers! TGF- Truckin' Gladiator Friday!

 

[ZSum73]

Well, mine was repaired for the SECOND time today. I took a peek under before I went in to get the keys, and found that the tech couldn't even be bothered to take the two minutes to spray some brake cleaner and wipe with a rag to clean up all the seepage. No pride in their work, could care less. Literally just did the bare minimum to pull the old axle shaft assembly and insert the new one. You don't fix a leak without cleaning up the entire area while you are doing the job. Just total laziness. I mentioned it to the service manager when I went in to get the keys. He was aplogetic, and sent a kid out with a can of cleaner and a rug to clean it up in the parking lot....but of course still rubs me the wrong way becuase I know darn well they didn't clean the inside surface of the dust shield facing the rotor while it was all apart....and peopel wonder why I won't even take my Jepp in for the "free" Jeep wave oil changes.

Let's hope the second time is a charm!

Mine is leaking again too, 500 miles after the first repair. Have to call the dealership tomorrow. It's not as bad of a leak as original, but I've decreased 3x and the back of the brake shield and axle bolts are covered in a film of axle fluid and dirt. It's not pooling in the rim as it was, but it's definitely still leaking.

 

[glassjawkid32]

+1 on the work order.
Mine got replaced just in time for another camping trip. I couldn't be happier(for now). Timeline: one month appt, 1 day(actually 1 hour)for diagnosis, 7 business days to get the part in, 1 day for the work order.
Hoping no more leak.....cheers! TGF- Truckin' Gladiator Friday!

1 month appointment as in your appointment was a month out from when you scheduled? I'm going in tomorrow. If the part only took a week I'd be beyond happy.

 

[ZSum73]

After "repair" mine is better but still seems to have slight seepage. I don't think it's bad enough that the dealer will mess with it. Not dripping.
I've got a 1,500 mile road trip this weekend to pick up my new camping trailer. I'm going to clean the area before I go and take a look at it when I get back. We'll see.

How did it go for you after cleaning it off and picking up the trailer? Did it leak again? Did you need a second repair? I have 500 mile since repair and like you not dripping like it was, but getting some build up and film on the back of the brake shield and on the back of the axle bolt area. Was it residual or leaking again?

 

[cb4017]

How did it go for you after cleaning it off and picking up the trailer? Did it leak again? Did you need a second repair? I have 500 mile since repair and like you not dripping like it was, but getting some build up and film on the back of the brake shield and on the back of the axle bolt area. Was it residual or leaking again?

I hadn't looked in a while so I just did that.

I'm happy to say it does not seem to be seeping or leaking any more. 7,500 miles now since the repair.

I did have residual seeping for awhile. Every time I crawled under to look I blasted it with parts cleaner then wiped it down with a rag. The seeping finally stopped. I suggest you do the same thing and just keep an eye on it.

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