We didn't rotate your tires like you asked because...

[dcmdon]

I like my dealership!

However, I change my own oil and do a 5 tire rotation myself. It takes 10 minutes to change the oil and 30 minutes to do a 5 tire rotation. That way I do not have to worry if it was done correctly.

And its actually faster than bringiing it in.

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[Jeeperjamie]

Keep in mind that although they should have rotated the tires, nobody is getting screwed.

you get 3 oil changes and 3 tire rotations for free. They do NOT have to happen at the same time.

I brought my Jeep in for its first oil change at 4000 miles and confirmed with my service writer that I didn't have to do them together. She said that was correct but reminded me that Jeep Wave ends after 2 years, so I should keep track to make sure I use them all..

It's actually 4 oil changes and 4 tire rotations, unless they changed it. That's what I got and Hendricks also threw in 6 extra with mine, it was another warranty you could buy but they were offering it for free at the time. Then they messed up the bushing on my drag link when they changed out my steering box. It was just the rubber protector was beat up some. They gave me a extra 4 for doing that, at this point I want be changing oil or rotating tires for well over 100,000 miles

 

[ShadowsPapa]

Keep in mind that although they should have rotated the tires, nobody is getting screwed.

you get 3 oil changes and 3 tire rotations for free. They do NOT have to happen at the same time.

Excuses.
No, but it works out best if they do - for the customer especially. You miss the point - they didn't do it and were asked to.
Don't make excuses for them - they were asked to do both and didn't.
So you think he's to make an extra trip in 2,000 miles to get the tires rotated?
Naw, that dealer would have been told - get it back in and do it.

If I didn't have the rotations done at the same time as the oil changes, I'd have not had half the rotations done, they would have expired.

I don't like giving free stuff back. There's a store here that gives you fuel discounts for buying groceries. If we have our "fuel discount" points about to run out, I find a way to get that gas before the points expire. I won't give the store 2 bucks back.

Better to do it more often than absolutely necessary because you can't always "see" issues easily, than to wait until it's obvious there's an issue.
If I want my tires rotated every 5,000 miles and they are getting paid to do it - then they should do it.
I have always done oil and tire rotations at the same time.

 

[jac04]

I wish my free oil changes and tire rotations were transferable, because I won't use them and I'd gladly give them to one of you. Plus, I'm pretty sure all 4 of my tires rotate every time I drive.

 

[Hootbro]

It's actually 4 oil changes and 4 tire rotations, unless they changed it. That's what I got and Hendricks also threw in 6 extra with mine, it was another warranty you could buy but they were offering it for free at the time. Then they messed up the bushing on my drag link when they changed out my steering box. It was just the rubber protector was beat up some. They gave me a extra 4 for doing that, at this point I want be changing oil or rotating tires for well over 100,000 miles

They changed it sometime into the 2020 model year from 4 to 3 Jeep Wave services. My 2020 Gladiator had 4 wave services allocations and my 2021 Gladiator has only 3 wave services allocations.

 

[cleatus]

my dealer fixed a loose steering ground that killed all pwer steering.
While there i asked they look at the "wandering" loose steering as well.
they fixed the ground, and wrote on the notes that "the ground issue should fix the loose steering" :|
just worthless techs

 

[ShadowsPapa]

my dealer fixed a loose steering ground that killed all pwer steering.
While there i asked they look at the "wandering" loose steering as well.
they fixed the ground, and wrote on the notes that "the ground issue should fix the loose steering" :|
just worthless techs

Take the TSB back to them, point out the specifics such as "if customer complains, do this" part. They have no choice, they are told in the TSB to replace the steering gear if you complain. It's in black and white, not "take a look and see what you think", it's if they complain, fix it.

No one can troubleshoot electric issues these days. It's frustrating has hell. How can a ground issue that kills the PS pump or controls and cause steering assist loss also cause wandering or loose steering? It's one or the other, not both.
Sounds like the same idiot that said my winch was causing a drain because I had it connected to the negative post - via on top of the IBS. And what did that fool do to "fix it"? He moved the winch ground to the body ground - which is connected - you may have guessed it - to the top of the IBS! So electrically, it's still connected in the exact same place, just a few inches away on the OTHER end of the ground cable. Dork - that means the winch ground load goes through a small body ground cable.
Besides, there is no draw when the winch switch is OFF.
That big freakin' red switch right next to the battery, right next to the very ground cable he moved, ensures there is NO power to the winch at all. Red is disconnected, Green is connected.
Further, the winch also grounds through the mounting plate and frame of the truck! If you pull the ground cable off the battery, the winch is still technically grounded ( but not well enough, IMO)
So you could take the cable clear off and it's still electrically connected.

Do these people ever go through any electrical training?
I had a year of electric in HS, a quarter of auto electric in HS, a semester of electronics in HS, and then quarter of auto electric systems in college. But these guys seem to be lacking even the basic HS stuff - and are doing it for a living!
They say a winch is drawing the batteries down (and so move the ground cable from one end of the body ground cable to the other), and in your case a ground is causing steering wander or looseness.
ARRRGH! (as my son would say LOL)

OK, end rant......... I feel better now.

 

[sloowhand]

I don't know, my dealer is very thorough when doing my wave change/rotate. They even documented, on my comprehensive inspection, that my rear window wiper was in spec. On my Gladiator. With the closest rear window wiper on the GC in the showroom. Ah, ya gotta love 'em...

 

[gladtohave]

I can't believe that this has 3 pages since friday . Solution is simple tell em you need a rotation not an opinion cause that's part of the deal when you buy the worlds most expensive midsize truck . The rotation is in black and white you get the rotations. I wouldn't have accepted the keys without the rotation cause I paid for it and that was part of the deal . I love forums for the info but they get long winded .

 

[Wolf Island Diver]

There is a nationwide crisis among almost all technical trades. There’s been a hollowing out of the population of people with basic mechanical skills. Medical schools are having an increasingly difficult time finding students with the hand/eye coordination to be surgeons because people don’t grow up making or fixing things. Auto manufacturers have a difficult time filing new American factories with skilled workers. It’s nearly impossible to find trained/skilled auto technicians and unfortunately it’s even difficult to find people who possess the basic mechanical skills that can allow them to be trained in the specifics of auto technician work. Vocational education in most school districts is where they warehouse behavioral problems or kids stamped with some label as “not college material”

This is an unforced error considering that jobs like auto technicians and nuclear outside machinists make considerably more than someone with masters degree. The obsession with young people having college degrees, the collapse of American manufacturing and a throw away society that’s addicted to cheap crap made in developing countries, are all part of the cause.

I’m saying all of this because based on a lot of inside knowledge I have of this industry, I want these technicians doing the minimal amount of work to my vehicle. I’ve seen a lot of reasons not to trust them to do even basic oil changes. I have better KSAs than a lot of these technicians. I don’t have the proprietary inside info that they have but often dealerships will refuse to look at the common issues in FCAs database so I’m not sure how valuable that is.

Obviously this isn’t a good solution for someone who doesn’t have the tools, skills, space or time. But, generally speaking I would pick my battles. Tire rotation shouldn’t take a genius but I wouldn’t trust them to rotate with 5. I doubt the average tech knows that is a thing.

Basic listening and reading comprehension seems to be extinct generally as well and everything is filtered through service writers who are often even less skilled and knowledgeable. I have no expectations from dealership service anymore.

 

[ShadowsPapa]

I don't know, my dealer is very thorough when doing my wave change/rotate. They even documented, on my comprehensive inspection, that my rear window wiper was in spec. On my Gladiator. With the closest rear window wiper on the GC in the showroom. Ah, ya gotta love 'em...

Yeah, but there is actually code in the BCM about the rear wiper.

So they probably looked to make sure the code was set to NO and the rear wiper didn't actually exist.
I dunno - maybe they simply check all the boxes and never look? That would be weird. HAHAHAHA

I want to see what sort of washer pump FCA uses that's reversible - does it fill the washer tank for you when in reverse?

One Touch Lane Changed: Yes
Exterior Light Loadshed Enabled: Yes
Front Wiper Park Enabled: Yes
Rear Wiper Park Enabled: No
Reversible Washer Pump Enabled: No
Single Element Tail Lamp: No
DRL Configuration: Optional DRL
DRL Lamp Location: Dedicated
DRL Dropout Enabled: Yes

 

[Boston Bill]

Seriously? I know I know ridiculous to get annoyed about it but I took that Gladiator in for it's Tread Lightly oil change yesterday. They come get me in the waiting area after the oil change is done and hand me keys and paperwork. As I'm walking out the door they tell me we didn't rotate your tires like you asked because our tech says "they are wearing evenly already" WTF! Seriously? Rant over

LOL, 1st oil change on my Honda Pilot i asked for tire rotation with the oil change. Came out and said the same thing. I figured eff it. 30k on the car when I got rid of it for the Gladiator and all they got from me was oil change money. And the tires were all ok! Used it for Uber. Glad I don't Uber anymore!

 

[WhyNotJeep]

On tire rotations if they cross a nut thread they are just going to impact it down. How do you know they are all torqued down even and correctly. For the oil change, drain plug screwed, oil filter cap overtorqued, did they change the filter, what kind of oil did they really put in. I was told that the guys that do that work are right off the street and they are expected to be fast.

 

[Pedal Metal]

Sad...
But... I look at it as dodging a bullet - You can now rotate em yourself and:
- Know that its been done
- Know that its been done correctly
- Know that the lugs have been torqued correctly
- Know that if you get a flat on the side of the road, you'll be able to get the lugs off and successfully change the spare instead of cursing the tech that left the impact wrench on each lug for 3 mins!!!!

we think the same! I wonder if we like the same foods too?

 

[Rammer500]

I want to see what sort of washer pump FCA uses that's reversible - does it fill the washer tank for you when in reverse?

No, It sprays the rear window. I added a hardtop wiring kit to my JK and had to swap the pump for a included reversible one to spray the rear.

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