Rob.G
Active Member
- Thread starter
- #1
I ordered a Tazer yesterday. Today I learned that the people at ZAutomotive or whatever that company is called, are idiots.
Long story short... I travel a lot, since I work remotely. So when I order stuff I have different shipping and billing addresses. In three years of this it's only been a problem twice.. the first time a month ago, and now trying to get a Tazer.
Thing is, I chose to use Affirm to pay for the Tazer rather than wait two weeks for payday (I'd pay it off right away). I've used Affirm for years and they're great (if expensive if you don't pay it off quickly).
Well, these idiots refused my order because of the two different addresses, even though I chose Affirm which makes the billing address absolutely irrelevant. If I was using a credit card, I could kinda understand it. But I wasn't.
I tried to explain this to them.. the guy "Scott" who was answering emails flat refused to understand and was demanding I provide photo ID or some other proof of my billing address. I explained to him that I will NOT due that due to identity theft issues. I also tried multiple times to explain that the billing address was irrelevant, etc, etc. That was completely lost on him.
Finally I just said F it, cancel the damn order. I don't need your piece of crap device. Yes, I could place the order again using just the ship-to address, but after this "customer service" experience, I am not confident that they would be of any help if I had issues with the device. So I won't be buying anything from them ever.
I have zero patience for that level of stupidity. So... what are the alternatives to this thing? I thought it'd be cool to have a front camera, but I don't really need it. What I wanted it for was for tire size adjustment and auto start-top disable. I don't much care about the rest of its features.
Thanks.
Long story short... I travel a lot, since I work remotely. So when I order stuff I have different shipping and billing addresses. In three years of this it's only been a problem twice.. the first time a month ago, and now trying to get a Tazer.
Thing is, I chose to use Affirm to pay for the Tazer rather than wait two weeks for payday (I'd pay it off right away). I've used Affirm for years and they're great (if expensive if you don't pay it off quickly).
Well, these idiots refused my order because of the two different addresses, even though I chose Affirm which makes the billing address absolutely irrelevant. If I was using a credit card, I could kinda understand it. But I wasn't.
I tried to explain this to them.. the guy "Scott" who was answering emails flat refused to understand and was demanding I provide photo ID or some other proof of my billing address. I explained to him that I will NOT due that due to identity theft issues. I also tried multiple times to explain that the billing address was irrelevant, etc, etc. That was completely lost on him.
Finally I just said F it, cancel the damn order. I don't need your piece of crap device. Yes, I could place the order again using just the ship-to address, but after this "customer service" experience, I am not confident that they would be of any help if I had issues with the device. So I won't be buying anything from them ever.
I have zero patience for that level of stupidity. So... what are the alternatives to this thing? I thought it'd be cool to have a front camera, but I don't really need it. What I wanted it for was for tire size adjustment and auto start-top disable. I don't much care about the rest of its features.
Thanks.
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