So, for this exact reason, I have taken the badges I've earned and had the local sticker company duplicate the ones I've earned so far. (8) and he kept the dimensions for them so I can get new ones made as I earn them and the sizes will match. I hope to add 9 this year. It's a cool program so I hope it doesn't go away. I had mine made in red. Main reason I wanted them made was, if I sell the jeep, I have the originals, and its much easier to wash with only stickers on there.You aren't alone. I had some of mine get destroyed in shipping according to UPS. I'm afraid that there will be no mechanism to notice that and send replacements. Silence on the email I sent.