Jeep Badge of Honor Customer Service? (Badge of Fail)

[CleverGirl16]

UPDATE:

So Dialog Direct was a win. I contacted them on their contact link on their website. Calling doesn’t work just FYI. Had a lady named Kathleen who was super nice call me back within an hour of me filling out the contact link. Getting my badge shipped now after 9 months. However, the app will still probably always show it’s frozen state for that badge. “Requested” in my case, due it being shipped manually now and bypassing that process. Could care less at this point since the app pretty much sucks and is unreliable.

So the issue is still within the app at no rhyme or reason. And not even all requests have issues. It’s super random. As I’ve stated since my issue, I even went to Windrock and received those within like 12 days, yet the one I requested 9 months hadn’t budged and wasn’t ever back order. So use the app at your own risk and hope you don’t have issues. If you try to rectify it through Jeep Customer Care, good luck, they suck. Half the people don’t even know what the program is and there’s no direct line of communication between them and DD. I’ve had a ticket open with them for over a month to no avail. Calling gets you nowhere.

But basically DD being the 3rd party vendor now instead of FCA, receives the requests per Chrysler (assuming you’re lucky enough to get yours processed without issue on the app). Once they receive it they send it out shortly afterwards from them in Detroit.

With that said, those of you with requests that are within the standard 8-12 weeks wait time, I wouldn’t try and contact them. Don’t be impatient. Let the process work or at least give it a chance to through the app cause otherwise you’ll ruin it for those of us who’ve actually had legitimate long-term wait times (like 6 months plus). I’d imagine they’ll stop manually sending them as an alternative if everyone starts blowing them up just as a matter of being impatient. As often, we are our worst enemy with stuff. They don’t have to contact you back or fulfill anything since it’s technically bypassing the process. Even though we can’t depend on the app. Luckily the lady I spoke with was nice and understood how long I’ve had the issue. But I can see this turning bad for those of you who are just simply impatient and decide to take that route after a few weeks, etc.

However, those of you like myself that are legitimately having issues with the extended wait time and your requests is actually frozen so to speak, I’d contact Dialog Direct through their contact link on their website and hope to get a call back as I did. Better than going through Jeep Customer Care.

I've gone to their site, and tried every contact link I saw and it all takes me to a funky page of selecting a department, and doesn't mater which I choose, every time I go to submit, it says error sending message and try again... ugh.. I've tried for two days...

Do you have a direct link possibly? I'm most likely an idiot and not hitting the correct area, but I click on the dialog direct link that one member posted.
Thanks in Advance.

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[Gvsukids]

I've gone to their site, and tried every contact link I saw and it all takes me to a funky page of selecting a department, and doesn't mater which I choose, every time I go to submit, it says error sending message and try again... ugh.. I've tried for two days...

Do you have a direct link possibly? I'm most likely an idiot and not hitting the correct area, but I click on the dialog direct link that one member posted.
Thanks in Advance.

https://www.dialog-direct.com/contact/

 

[Gvsukids]

Received an email from FCA customer care concerning my badge request, and after answering a couple of questions I have a badge request and a badge on order.

 

[Rubi_Rue2021]

So I’ve emailed the BOH for about 9 months now with no reply. I mean a butt load of emails too. Also tried contacting that dialogue direct, think they are out of business, with absolutely no luck. Does that me I’m shit out of luck here and no one can or is going to help me @JeepCares ???
This was suppose to be a additional part of the fun of getting a jeep and doing their trails.

 

[Gvsukids]

So I’ve emailed the BOH for about 9 months now with no reply. I mean a butt load of emails too. Also tried contacting that dialogue direct, think they are out of business, with absolutely no luck. Does that me I’m shit out of luck here and no one can or is going to help me @JeepCares ???
This was suppose to be a additional part of the fun of getting a jeep and doing their trails.

Contact Jeep customer service.
I was sent email 4 weeks ago the same I had is on its way but I have another 4 to 8 weeks to wait until I will probably contacting them again.

 

[Rubi_Rue2021]

Contact Jeep customer service.
I was sent email 4 weeks ago the same I had is on its way but I have another 4 to 8 weeks to wait until I will probably contacting them again.

Do you have a specific number? Because every time I call they tell me to email the Badge of Honor email that does not ever respond

 

[DocMike]

Same boat for me. Been emailing and zero response.

So I’ve emailed the BOH for about 9 months now with no reply. I mean a butt load of emails too. Also tried contacting that dialogue direct, think they are out of business, with absolutely no luck. Does that me I’m shit out of luck here and no one can or is going to help me @JeepCares ???
This was suppose to be a additional part of the fun of getting a jeep and doing their trails.

 

[Medical_Bartender]

Weird. I completed fins&things in Moab over Columbus day weekend and got an email within a few days that I would receive the badge in 2-3 months. Then I got a shipping email last week and it’s supposed to be delivered today ??‍

Will report back when I check mail later.

 

[Rusty PW]

On the app. It said to send them an e-mail at [email protected]. and to use the same e-mail address as you used for the app.

 

[Rubi_Rue2021]

On the app. It said to send them an e-mail at [email protected]. and to use the same e-mail address as you used for the app.

Yeah I did that. Like “a butt load of times”. Before and after that announcement. Thanks for trying though

 

[WILDHOBO]

For what it’s worth, I called customer service, told them the email doesn’t yield results, but politely provided the dates of my emails as confirmation. Eventually someone familiar with the program was assigned to me and they started showing up. My app still shows all but one of my badges in the dreaded “requested” status, but they came and I got the credit for completion. Just try customer service again and be disgustingly polite. It worked for me.

I also think things are maybe getting better. I completed one on 10/17 and received it today. This is the first one in a long time that came without me contacting anyone.

 

[WILDHOBO]

So I’ve emailed the BOH for about 9 months now with no reply. I mean a butt load of emails too. Also tried contacting that dialogue direct, think they are out of business, with absolutely no luck. Does that me I’m shit out of luck here and no one can or is going to help me @JeepCares ???
This was suppose to be a additional part of the fun of getting a jeep and doing their trails.

Congrats on the Rubicon btw. Tough trail, but well worth it. What a great trip. I hope you enjoyed it as much as I did.

 

[Rubi_Rue2021]

Congrats on the Rubicon btw. Tough trail, but well worth it. What a great trip. I hope you enjoyed it as much as I did.

Thanks for the info. I will try contacting them again. Yeah trust me the Rubicon trail was a “Trip to remember” or trip I can never forget. I definitely think I earned my badge on that one. I know it shouldn’t mean much but it kind of does to me. Thanks again

 

[WILDHOBO]

Thanks for the info. I will try contacting them again. Yeah trust me the Rubicon trail was a “Trip to remember” or trip I can never forget. I definitely think I earned my badge on that one. I know it shouldn’t mean much but it kind of does to me. Thanks again

Me too. Of any badge on my Jeep, that one was the most earned. 2nd would be poison spider, since I earned it bone stock. I cut my teeth on that one. It started everything.

 

[WILDHOBO]

After the most recent one went on yesterday, Elephant.

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