Jeep Badge of Honor Customer Service? (Badge of Fail)

[WILDHOBO]

They now sent me duplicate badges accidentally. It was a bit funny. I’ll put them in a drawer in case I destroy my fender.

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[Sarge502]

They now sent me duplicate badges accidentally. It was a bit funny. I’ll put them in a drawer in case I destroy my fender.

So basically they sent you yours from your call then your original requests finally came? Lol

 

[WILDHOBO]

So basically they sent you yours from your call then your original requests finally came? Lol

I wish. Nope. I think they fulfilled my order as a result of my calls, then accidentally did it again one week later. My app still shows those five badges in a “requested” state.

 

[guarnibl]

I had one take 14 months. FWIW.

It just is what it is.

 

[Artsifrtsi]

It's funny, wife and I did Moab at the end of June with both Jeeps... And we just did Windrock 2 weekends ago. I just got my badges for Windrock yesterday, have had the Moab badges for over a month, and she has yet to get hers... all from the same trips.

 

[WILDHOBO]

It's funny, wife and I did Moab at the end of June with both Jeeps... And we just did Windrock 2 weekends ago. I just got my badges for Windrock yesterday, have had the Moab badges for over a month, and she has yet to get hers... all from the same trips.

I wish we could figure out the pattern for when it works and when it doesn’t. Oh well.

 

[ospreyfe55]

I'm having the same issues! My club went to Stony lonesome for 4th of July and we are requested badges, I am the only 1 out of 8 Jeeps that hasn't received my BOHs. Everyone in my Club had them in less than a week. My app shows requested and to make matters worse I am moving in less than a week! Looks like I wont be getting my badges.

 

[JTR178]

I'm still waiting for my badge from April.

 

[Sarge502]

So it looks like the record so far is the guy who said it took 14 months (although he received his.)

And then myself now since January which would be closing in on 9 months (still says “requested”)

 

[sass JT]

I went to Moab the 3rd week in may… still no stinking badges lmao

 

[ospreyfe55]

Well I reached out to the company that is responsible for issuing the BoH Badges for Jeep, lets see if I get anything back from them! If anyone else wants to fill their inbox, the promotional company is called Dialog Direct Headquarters. Dialog Direct - The Total Customer Experience (dialog-direct.com)

I found that info in this thread over on the JL Pages.

New Badge of Honor Vendor? | Jeep Wrangler Forums (JL / JLU) - Rubicon, Sahara, Sport, 4xe, 392 - JLwranglerforums.com

 

[Sarge502]

UPDATE:

So Dialog Direct was a win. I contacted them on their contact link on their website. Calling doesn’t work just FYI. Had a lady named Kathleen who was super nice call me back within an hour of me filling out the contact link. Getting my badge shipped now after 9 months. However, the app will still probably always show it’s frozen state for that badge. “Requested” in my case, due it being shipped manually now and bypassing that process. Could care less at this point since the app pretty much sucks and is unreliable.

So the issue is still within the app at no rhyme or reason. And not even all requests have issues. It’s super random. As I’ve stated since my issue, I even went to Windrock and received those within like 12 days, yet the one I requested 9 months hadn’t budged and wasn’t ever back order. So use the app at your own risk and hope you don’t have issues. If you try to rectify it through Jeep Customer Care, good luck, they suck. Half the people don’t even know what the program is and there’s no direct line of communication between them and DD. I’ve had a ticket open with them for over a month to no avail. Calling gets you nowhere.

But basically DD being the 3rd party vendor now instead of FCA, receives the requests per Chrysler (assuming you’re lucky enough to get yours processed without issue on the app). Once they receive it they send it out shortly afterwards from them in Detroit.

With that said, those of you with requests that are within the standard 8-12 weeks wait time, I wouldn’t try and contact them. Don’t be impatient. Let the process work or at least give it a chance to through the app cause otherwise you’ll ruin it for those of us who’ve actually had legitimate long-term wait times (like 6 months plus). I’d imagine they’ll stop manually sending them as an alternative if everyone starts blowing them up just as a matter of being impatient. As often, we are our worst enemy with stuff. They don’t have to contact you back or fulfill anything since it’s technically bypassing the process. Even though we can’t depend on the app. Luckily the lady I spoke with was nice and understood how long I’ve had the issue. But I can see this turning bad for those of you who are just simply impatient and decide to take that route after a few weeks, etc.

However, those of you like myself that are legitimately having issues with the extended wait time and your requests is actually frozen so to speak, I’d contact Dialog Direct through their contact link on their website and hope to get a call back as I did. Better than going through Jeep Customer Care.

 

[Gvsukids]

The second time I checked in at Drummond Island, I received an email that day stating that I had successfully checked in and to use the app to request my badge. Of course I couldn't do that because I still had it outstanding request.
I'll wait and try DD next month.

 

[Rusty PW]

Has anyone try to uninstall the app, and then install it again? I had a few apps that I had to do that do.

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