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MeanMachine

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Matt
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Connecticut
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Gator Rubicon JT
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Are they fixing the scratches in the hood?
I buffed most of it out - but that truck is never going back to that dealer. they would probably deny they did it anyhow - I can guarantee it was not from anyone else though.



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CMac

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Ashburn, VA
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Toyota Highlander
Not to hijack your thread and not a blown engine, but I had my brand new Gladiator (431 miles) an hour North of the dealership when it blew a transmission line. I wanted to keep the truck, but folks smarter than me said give it back and get a new one. I'm currently waiting on a 2021 Gladiator now. Did I make the right move by returning it?
50409552732_a4ac13ec60_z.jpg
Rubicon on flatbed by Phil Skigen, on Flickr
Not if you want Gobi paint, you didn’t.
 

CMac

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Location
Ashburn, VA
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Toyota Highlander
So here's the update - while the Jeep was having the engine replaced, I asked for them to change the steering box as well. Once the engine was complete the technician came back and said the issue with the steering was due to "lifted Jeep" - funny but I only have spacers in the rear - no lift in the front. I explained this to the dealer, and he said I could bring it back in to have the technician drive it again - my response was I really wasn't feeling much confidence in the technician's opinion since he thought there was a lift, and regardless the TSB has nothing to do with the technician's opinion. The service rep told me to have someone else do it then, and hung up on me. Insult to injury, they failed to put a cloth when having the hood resting on the windshield and scratched the paint on the hood. Then, I noticed a coolant leak - couldn't see where from, but coolant was all over the engine. ARGH!!!! BUT - I called the dealer I purchased it from, they have the steering box on order, and even are coming to pick up the Jeep to fix the coolant leak (hope it's just a loose hose connection). Big call-out to Meadowlands of Carmel NY - the purchase was one of the easiest I had made and now I'm blown away by their service. Unfortunately they are a bit of a drive - but I will never use my local dealership again. @JeepCares even reached out to me to help my situation - my faith in the process and the product are restored!!!
So...what/who is this wretched local dealership that NO ONE should ever use?

Every last lousy/moronic dealership should be called out for the world to see.
 

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