FULL DISCLOSURE: I did something stupid and dodged the bullet

[HooliganActual]

It’s not about making mistakes…..It’s business.

Around here, there are so many places you can go to get tires mounted. If one business can’t seem to get their shit together, guess what? Those other businesses would be glad to get the business. I’m happy to go to whoever has the best quality and the best service. It’s about CHOICES….. We have the ability to choose who we want to spend our $ with.

Yes…his company owns up to his mistakes… but that doesn’t mean the customers will come back for repeat business, even if you kissed their ass to make it right. That doesn’t mean anything. The customers will do what they feel is right for them. Mistakes STING (in the customers eyes). It’s also about TRUST. Can you TRUST a business to NOT screw something up again?? Do you want to take that chance?

Well I will agree to disagree.

I feel sorry for your inability to trust and see the good in the actions of others.

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[StevieY1]

Jeez Janster - take a happy pill mon

 

[Janster]

Well I will agree to disagree.

I feel sorry for your inability to trust and see the good in the actions of others.

Oh, I’m perfectly capable of trusting the actions of others on an individual standpoint. I don’t pay $$ to the individuals. I’m paying $$ to the business.
When a business has great quality and service….. I‘ll go back.
Why is that so hard to understand?

It’s not any different than a server at a restaurant. The better the server does, the more $$ you’ll give them in tips. The food quality isn’t a reflection on the server…..If the server does a nice job, but the food sucks…they’ll still get a good tip.

 

[HooliganActual]

It’s not about making mistakes…..It’s business.

Around here, there are so many places you can go to get tires mounted. If one business can’t seem to get their shit together, guess what? Those other businesses would be glad to get the business. I’m happy to go to whoever has the best quality and the best service. It’s about CHOICES….. We have the ability to choose who we want to spend our $ with.

Yes…his company owns up to his mistakes… but that doesn’t mean the customers will come back for repeat business, even if you kissed their ass to make it right. That doesn’t mean anything. The customers will do what they feel is right for them. Mistakes STING (in the customers eyes). It’s also about TRUST. Can you TRUST a business to NOT screw something up again?? Do you want to take that chance?

You seem a bit delusional about all of this...

In my OP, I talked about using DT for several years to put tires on 3 different vehicles. In other words:

I’m happy to go to whoever has the best quality and the best service.

Then I relayed a specific mistake that was made by them (and me) in not installing the spare tire but when the mistake was brought to their attention they corrected it In other words:

The customers will do what they feel is right for them.

And the fact that I am extolling the virtues of the way this was handled:

We have the ability to choose who we want to spend our $ with.

And as far as trust goes:

Can you TRUST a business to NOT screw something up again?? Do you want to take that chance?

If the trust is broken because of systemic issues, sure. But I expressed one issue out of 15 years and probably 12 sets of tires and that issue was rectified to my satisfaction with no detriment to me. I mean come on...it's not like an orthopedic surgeon sewing my foot on backwards.

Again, your interpretation and response to this situation are beyond the pale. Your logic is circular and nihilistic and for that, I thank you for spicing up this thread.

It's been like playing chess with a pigeon.​

Feel free to google the meaning of that saying..

 

[StevieY1]

You seem a bit delusional about all of this...

In my OP, I talked about using DT for several years to put tires on 3 different vehicles. In other words:


Then I relayed a specific mistake that was made by them (and me) in not installing the spare tire but when the mistake was brought to their attention they corrected it In other words:


And the fact that I am extolling the virtues of the way this was handled:


And as far as trust goes:

If the trust is broken because of systemic issues, sure. But I expressed one issue out of 15 years and probably 12 sets of tires and that issue was rectified to my satisfaction with no detriment to me. I mean come on...it's not like an orthopedic surgeon sewing my foot on backwards.

Again, your interpretation and response to this situation are beyond the pale. Your logic is circular and nihilistic and for that, I thank you for spicing up this thread.

It's been like playing chess with a pigeon.​

Feel free to google the meaning of that saying..

Nice! Hello fellow chess player - here's one for you...

I'm certain you're aware of the castling move...did you know that castling was introduced to the lets say "modern" game of chess in the late 1600's in Europe. Before that, chess was played without castling and featured much stronger Kings and Rooks. The Queens power was much less also...check it out and when you find the moves they used back then the challenge is:

Instead of playing chess with a pigeon - play ye olde game of chess. IT'LL ROOK UR WORLD! haha

 

[Janster]

You seem a bit delusional about all of this...

Then I relayed a specific mistake that was made by them (and me) in not installing the spare tire but when the mistake was brought to their attention they corrected it In other words:

And as far as trust goes:

If the trust is broken because of systemic issues, sure. But I expressed one issue out of 15 years and probably 12 sets of tires and that issue was rectified to my satisfaction with no detriment to me. I mean come on...it's not like an orthopedic surgeon sewing my foot on backwards.

If you’ve been dealing with these people for years… then I missed that part.
I’d do the same…. Give them another chance.

So, put yourself in my shoes…. You go to a business for the first time…. And that’s the result you get? What would you do? Go back?

But Thank you for throwing me under the bus and making me out to be ‘the bad person’. Cheers and have a nice weekend.!

 

[StevieY1]

"you're the weakest link - goodbye!"

 

[HooliganActual]

So, put yourself in my shoes…. You go to a business for the first time…. And that’s the result you get? What would you do? Go back?

Yes I would. They made an honest mistake (enabled by me not verifying the work) and then made it right without me having to fight for them to make it right. Not to mention, they fixed it 10 months after the fact.

Imagine another scenario, you go to Kroger to buy groceries. The guy bagging your groceries misses the little bubble pack of batteries coming down the conveyor belt because it gets pushed into a corner by all the other items coming down the belt. He doesn't put it in a bag, it doesn't make it in your cart and ultimately doesn't make it home with you. 10 months later, you realize the error and go back to Kroger with your receipt. You don't even have to go full Karen on them and they give you the package of batteries at the customer service desk with no fight or hassle. By your logic, I would never shop at Kroger again.

But Thank you for throwing me under the bus and making me out to be ‘the bad person’

Oh I think you did that all by yourself...

 

[Janster]

Yes I would. They made an honest mistake (enabled by me not verifying the work) and then made it right without me having to fight for them to make it right. Not to mention, they fixed it 10 months after the fact.

Imagine another scenario, you go to Kroger to buy groceries. The guy bagging your groceries misses the little bubble pack of batteries coming down the conveyor belt because it gets pushed into a corner by all the other items coming down the belt. He doesn't put it in a bag, it doesn't make it in your cart and ultimately doesn't make it home with you. 10 months later, you realize the error and go back to Kroger with your receipt. You don't even have to go full Karen on them and they give you the package of batteries at the customer service desk with no fight or hassle. By your logic, I would never shop at Kroger again.


Oh I think you did that all by yourself...

If you chose to go back to a business when they make mistakes,, that’s up to you.

Groceries? You’re talking $5 versus $200. If something is missing from my groceries….. it’s not worth my time or gas to drive back.

For something that expensive … like a tire… or wheels or other installs - If I didn’t verify the work immediately and noticed it 10 months later? That’s on me…..I’d eat It.

Calling me delusional? Classy….. Two totally different ways of dealing with services & businesses. Thank God consumers have the ability to choose regardless of your method.

 

[HooliganActual]

If you chose to go back to a business when they make mistakes,, that’s up to you.

Groceries? You’re talking $5 versus $200. If something is missing from my groceries….. it’s not worth my time or gas to drive back.

For something that expensive … like a tire… or wheels or other installs - If I didn’t verify the work immediately and noticed it 10 months later? That’s on me…..I’d eat It.

Calling me delusional? Classy….. Two totally different ways of dealing with services & businesses. Thank God consumers have the ability to choose regardless of your method.

I’m going to cut you some slack and be done with you. Once again I am playing chess with a pigeon…

 

[tysongladiator]

The good thing is that it all worked out in a positive way for you!!! I've bought my previous set of tires from Yokohama Geos from Discount Tire in TX and they took care of me. I had to go back twice. Picked up a screw once and damaged a valve stem. And both times, Discount took care of me. I know that tire centers are like dealerships, the experience can vary from location to location. But, I've never had a serious issue with discount tire as a whole.

BTW, I have the 37x13.50R17 Yoko Geo X-ATs on my Jeep and I love them. I'm on my third set. I started out with 35s but after 20K, I went bigger. I got the first set of 37s and got 62K miles out of those. I only got 35K miles out of my second set of 37s because I went rock crawling out in W Texas and there were some sharp rocks at the place I went to that literally carved chunks out of my tires as well as my friend's tires. And I'm currently at 25K miles on my third set of 37s.

Not only do I rock crawl and offroad, but I tow a boat and a 20ft trailer with tractor, and the tires perform well. I usually keep them around 30psi on the highway.

Not bragging or anything because there are quite a few good brands out there that I'm sure perform just as good if not better. I just wanted to post my experience because I've been rolling on those same tires for over 100k miles.

 

[Econn2000]

Last July (yes 2024), I decided it was time to replace the tires on one of my JKURs and on the JTR. I have run Toyo Open Country R/Ts on all three of my Jeeps for several years (33" on the wife's JKUR, 35" on my JKUR and 37" on the JTR) and have been really happy with them, but I decided that I wanted to try Yokohama Geolandar X-AT's on the Gladiator. Not throwing any shade at the Toyos, because I do love them, but I was hoping that the Geolandars would have better road manners since this is our overlanding vehicle; so we spend more time on pavement getting to places that don't always need the more aggressive tire that we have on our wheeling rigs.

I have always had good service and such from @Discount Tire , so off to Discount Tire I went. I met with one of the sales guys, told him I needed tires for the two Jeeps, a set of 5 33" Toyos and a set of 5 37" Geolandars, and he got me taken care of. They didn't have all of the tires on hand but could have the Toyos by the next day. The Geolandars were a little trickier as they could get 3 from one location and 1 from another location by the next day; however, the last of the Geolandars would come from a third location and might take 2 or 3 days. Not to worry. I expected that the tires likely wouldn't be on hand and that I might have to wait for them to ship in.

The next day I got the call that the tires were in...ALL of the tires. I was surprised as I thought 1 of the Geolandars was going to be a laggard; but that got me excited, so I drove my wife's JKUR down to get the new shoes first. After the JKUR's tire got swapped, I shuttled it home and grabbed the Gladiator and headed back for those tires. Again, no issues and I was on my way not terribly long after that feeling fat, dumb and happy.

Now here's the disclaimer, I forgot to do something that I ALWAYS do. I am the guy that, after someone else does an oil change, will not drive off the lot until I've verified that the drain plug is installed, the oil level is correct, the dipstick and fill cover are properly installed and the Oil Change sensor has been reset. I always verify whatever work has been performed before I drive off the lot....except that day.

Fast forward to yesterday, I went to do a 5 tire rotation on the Gladiator and realized that there was an old 37" Toyo tire mounted in the spare position under the bed. I almost had a mental breakdown right then and there, kicking myself for not checking. Literally, that whole day of tire changes back in July came flashing back to me and I was so upset with myself.

Well...off to Discount Tire I went to eat some crow and probably shell out another $400+ dollars for the tire that I had already bought 10 months ago. I really felt like an idiot...a total noob. I walked in and talked to one of the front desk guys, showed him my 10 month old receipt, and explained the situation. He looked in the system and said "Yeah, that tire is still here and we can get it mounted for you in about a half an hour."

DISCOUNT TIRE FOR THE WIN!!!!

I know that people have a tendency to sit behind their keyboards and portray that they are infallible, but I just want to say that I did something stupid last July and luckily got bailed out by the amazing customer service of Discount Tire.

And while this thread/post is focused on the dumb thing I did (driving off without making sure I had all of the tires that I should have),
I really hope people take this more as a testimonial to help them decide where they should buy their next set of tires...Discount Tire!!!

Just to share my experience with the Yokos. My previous tires were the MTs, and I was amazed at the road manners, durability and traction. The only thing I didn't like was how badly the cleats chunked in desert rocky wheeling. So, I decided to switch to the XTs since I do far more desert running than wet stuff. I love everything about them... EXCEPT THE ROAD MANNERS. These damn things follow every single irregularity in the road! I"ve since moved to the mountains, so my next tires will be winter-rated.

 

[Freems]

Just to share my experience with the Yokos. My previous tires were the MTs, and I was amazed at the road manners, durability and traction. The only thing I didn't like was how badly the cleats chunked in desert rocky wheeling. So, I decided to switch to the XTs since I do far more desert running than wet stuff. I love everything about them... EXCEPT THE ROAD MANNERS. These damn things follow every single irregularity in the road! I"ve since moved to the mountains, so my next tires will be winter-rated.

Try the same section of road, first with 10lbs less air in the tires, if no improvement increase the air +10lbs above your normal pressure…mine does better with the +10 lbs on the irregular road surfaces.

i have MT’s

 

[Nitroexpress]

I’ve been a customer at Discount Tire for decades and hundreds of tires. Along the way I’ve had my share of issues with human error mistakes that have been crazy frustrating. I continue to do business with them because I firmly believe the corporate culture at the heart of their business is customer-centric and they are empowered at the store level to make things right. Instead of a time wasting battle and loss of $400, they WANTED to make it right. Did they fail TWICE in this transaction? I believe so. Would your final result have been better at a different shop? I HIGHLY doubt it. In my opinion, cancelling them because of one transaction out of many would be “cutting off your nose to spite your face”.

 

[Nametaken]

Discount tire seems to always do I great job in my experience

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