Gorilla Glass Warranty Claim

[Challenger85]

Going through this now. Dealership says don’t need a service appointment, just call their glass company. Glass company says they need dealer permission. Dealer says they need photos and Chryslers permission. This should be fun.

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[Trickster]

Was thinking of GG as a replacement for the OEM original “regular” glass now that it’s got a big horizontal crack, BUT apparently it’s not so indestructible. Just 2,3,or 4 times the cost. How can I prove the projectile was less than the required size for warranty?
Just going to factor in yearly or so windshield replacements as another maintenance item.

 

[ShadowsPapa]

I had my doubt about the placement of the GG layer but straight from Corning's mouth "The new windshield option combines traditional soda-lime glass with a thin inner ply of chemically strengthened Corning® Gorilla® Glass for Automotive Exteriors."

https://www.corning.com/worldwide/e...s-for-wrangler-and-gladiator-windshields.html

That's what I'd been saying - the GG is what is closest to your face as you drive it. It's NOT the outer layer the bugs die on which is the same stuff as always, it's not the middle layer which is still the same stuff as always.
Gorilla Glass is the layer you spread cold and flu germs on when you sneeze while sitting in the truck.

but then the sunlight caught it in a certain way and I can see imperfections IN the glass. I thought it was something I could wipe off but no, it’s in between the layers. As soon as I pulled in the shade it disappeared. I guess I’ll see what it looks like tomorrow. So annoying. Looks like little clusters of bubbles and a line below them.

Wow. My wife's 2018 WK2 had bubbles in the driver's door window. They sort of came and went when it was new - when it was really cold they all but disappeared, then in the summer they grew in size and number. There were a few in the right glass that disappeared. After several months the driver's window bubbles stayed put - they stopped shrinking and remained static and annoying as heck. I took it to the dealer who looked and said "bring it on in" in a couple of days and they replaced the glass. The service writer called over the others in the area at the time including one of the techs. They all said they'd never seen such a thing before.

 

[Toadsmasher2k1]

As I have come to learn, Mopar does explicitly state they don't cover something covered by another manufacturer warranty (any of the FCA/Stellantis/Iacocca/Dodge Brothers/Willys-Overland lines).

Not only is the term of the Jeep warranty different, what is covered is different. Jeep is limited to factory defects with time and mileage limits. Mopar includes road debris damage for a longer time and no mileage limits. To me they should be the same, and Jeep is the one that needs to update its warranty to match Mopar for factory installed Mopar parts and equipment. Otherwise don't sell it.

I agree that I would expect this to be coordinated better. The Jeep and Mopar systems are so integrated from an online and phone interface standpoint that they are difficult to distinguish from each other. At the same time, the lack of knowledge about this topic at the dealer service level tells me communication, training, and coordination are lacking. The system doesn't seem to have a customer facing point of accountability either. It's all procedural with no one knowing more than their individual job. The people who talk to you don't have the authority to do anything, and you never get to Oz to talk to the man behind the curtain. The whole thing works until it doesn't. Once the process fails or stalls somewhere, no one knows what to do. It takes the customer escalating the issue to get anything resolved. It shouldn't be this way.

I am also in Missouri with a cracked GG after one month of ownership…. Can you share the dealership you used so I can avoid that dealer and try another?

 

[MikeInMo]

I am also in Missouri with a cracked GG after one month of ownership…. Can you share the dealership you used so I can avoid that dealer and try another?

It was a dealer in Springfield. While the dealer did not handle my situation well, you won't get a different outcome anywhere else.

 

[Shopshirt]

Maybe reach out to these folks for glass that won't crack

https://www.armormax.com/

$$$$$ though

 

[raypla]

What started out as a minor chip grew day by day across the windshield, this was a non Gorilla Glass windshield. My insurance covers the GG replacement. I had previously replaced the windshield on my JK with the GG, it lasted well for the 6+ months I had it. However it did have a few minor chips in the “soda” layer towards the bottom of the window. My research found that the soda layer is the same on the GG as a standard window. Maybe it was in my head but the acoustics sounded better.

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