Mopar Bilstein Lift problems! Leaking shock #68605886AA-001 not available?Mopar Parts Giant told me to eat it no RMA

[Patsarge]

How did you pay? Your credit card having any buyer protection benefits. This almost sound like a perfect case to explore a chargeback. They will usually shit a solution once they get notice of a chargeback from your payment method.

Used a card and see I have 120 or 180 days. I'm going to attack this after a talk with local dealer on the issue. Too much holiday going on. The principal is what gets my goat, not the money. If there is an issue on either method there is always court?which is preferable to letting them get lazy on who pays their bills which is us. Mopar Parts Giant has misled me from the billing and shipping from the get go. They pick the route.

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[Patsarge]

Oh Moparpartsgiant.com is referred to as Genuine Parts Deal Inc. In their billing.

 

[Ericshere03]

Why not just buy a lift kit locally, swap non leaky shocks and return the leaky stuff to the dealer. That local dealer can then process the warranty. That’s what they would do if the dealer was installing the lift, pull a good one from another crate and RMA one of the kits.

Unfortunately you are kind of asking for the local dealer to eat the overhead of a retail RMA.

I am lucky I have a “wholesale” jeep parts dealer somewhat locally …

 

[Hootbro]

Why not just buy a lift kit locally, swap non leaky shocks and return the leaky stuff to the dealer. That local dealer can then process the warranty. That’s what they would do if the dealer was installing the lift, pull a good one from another crate and RMA one of the kits.

Unfortunately you are kind of asking for the local dealer to eat the overhead of a retail RMA.

I am lucky I have a “wholesale” jeep parts dealer somewhat locally …

There is risk in buying the second kit as the selling dealer would have to refund for it and some may not do that instead choosing to have it on perpetual back order replacement and now one is stuck with two bought kits.

My local dealer will not refund for special order parts, just warranty replace.

 

[Patsarge]

There are still no replacement Bilstein lift shocks available from Jeep. They advertise and sell the kit with the reservoir jeep bilsteins but to this day the dealer can not replace my shock. Number not available. Still have only 1 good bilstein reservoir shock that came in the new mopar 2" lift. Been months since my bilstein reservoir lift kit came from jeep and still only have 1 good rear shock. Jeep your performance accessories and replacement parts suck. 3 ram trucks and a JTR later in the last 5 years and only parts for my diesel recalls after a year and nothing else was ever available on any of the other 3. Im learning my lesson on Mopar. After this Im going back to TOYOTA. At least I can get recalls and mainly parts ordered and paid for.

 

[Patsarge]

Why not just buy a lift kit locally, swap non leaky shocks and return the leaky stuff to the dealer. That local dealer can then process the warranty. That’s what they would do if the dealer was installing the lift, pull a good one from another crate and RMA one of the kits.

Unfortunately you are kind of asking for the local dealer to eat the overhead of a retail RMA.

I am lucky I have a “wholesale” jeep parts dealer somewhat locally …

Why not just buy a lift kit locally, swap non leaky shocks and return the leaky stuff to the dealer. That local dealer can then process the warranty. That’s what they would do if the dealer was installing the lift, pull a good one from another crate and RMA one of the kits.

Unfortunately you are kind of asking for the local dealer to eat the overhead of a retail RMA.

I am lucky I have a “wholesale” jeep parts dealer somewhat locally …

Why not just buy a lift kit locally, swap non leaky shocks and return the leaky stuff to the dealer. That local dealer can then process the warranty. That’s what they would do if the dealer was installing the lift, pull a good one from another crate and RMA one of the kits.

Unfortunately you are kind of asking for the local dealer to eat the overhead of a retail RMA.

I am lucky I have a “wholesale” jeep parts dealer somewhat locally …

Mopar Parts Giant will not accept the lift kit back and the Jeep dealer that sold the lift kit will not accept the parts unless Mopar parts Giant the wholesaler of jeep parts deals with them as it did when they bought and had the Lift Kit from Jeep for me as a local shop would do if they were working on your jeep. That means Jeep does not warranty their parts even though their performance part guarantee does not restrict Mopar from replacing it. Im now out the cost of a shock that Mopar Lists in the catalog but does not have as a replacement. They can not supply the individual shocks listed by number in the Lift Kit.

 

[Erievon]

I'm still thinking Chargeback on your CC. This is exactly why this recourse exists. They'll either contact you immediately to remedy, or if they just let it go, now you've got 2gs to replace the rear shocks with a pair of suitable shocks right from a Bilstein authorized vendor.

 

[SoK66]

Wow, what BS. That shock was probably leaking when they packed the crate, too.

Were I faced with this kind of utter cluster I'd just request the credit card issue a chargeback to the seller. Once they take a $2k hit things may start to happen. Be sure you can send everything back to them in as close to the condition it was shipped in as possible.

I was considering this kit for my new '23 Willys but when I saw they'd switched from Fox to Bilsteins I groaned, I've neve liked the Billys in the applications when I'd used them, but I have five '21 Gladiators in Jeep tour service set up with the Mopar 2" kit and Fox's with no issues. Interested in seeing how this mess gets resolved for the OP.

 

[kevman65]

I agree with the others, if the seller won't back their product, get your CC involved for a faulty product and lack of support from vendor.

 

[Ericshere03]

I agree with the others, if the seller won't back their product, get your CC involved for a faulty product and lack of support from vendor.

This is actually good advice… Bestop gave me the runaround for months and then stopped responding. I got pissed and used the credit card services for the first time. It took a month or two but the charges were returned to me… during the processing time they credit your charges.

 

[Patsarge]

Buying a lift kit or any Jeep part From Mopar Parts Giant in Arizona has been a losing deal.
I have not contacted the credit card company yet but in a couple of weeks i will do so. If you do not buy your Jeep part from Jeep and buy it from a wholesaler parts business it can be a major issue if the part is junk even though it might be shipped to you from a Jeep dealer. Jeep will fight you tooth and nail on every way possible, even if it is a jeep part and is shipped by Jeep, there does not seem to be a way to recover or exchange your part or money from Jeep. In the end Jeep did sell it to you as they were paid by the wholeseller from you for the part. It is now going on 4 months for the Jeep Bilstein lift kit parts debockle. I bought a replacement shock, from the local Jeep dealer, for the leaking broken shock in December and they still have been unable to replace that rear shock. Parts availability from Jeep still sucks. I have owned 4 Jeeps and love their ability off road but this is my last.

 

[Hootbro]

120 days is usually the limit to do a credit card charge back.

 

[Patsarge]

Discover said 180 days. Mainly I want people to know he hastle of buying and saving a few dollars probably wont work. if the entity you are buying from such as Mopar Parts Giant will not initiate the exchange of bad part for new part from Jeep you lose and they will not initiate a complaint on parts they buy from Mopar. Then the consumer gets screwed. Jeep will not comply with a claim you make even though you are the receiver of the part from Jeep and the purchaser. Simple explanation for a complex problem.. so far has cost me over $400 for the shock from a local Jeep dealer and since December they have been unable to get from Mopar. Originally told 2 or 3 weeks to individual shock not available. Latest was next week but we all know "the check is in the mail".

 

[Vtur]

Buying a lift kit or any Jeep part From Mopar Parts Giant in Arizona has been a losing deal.
I have not contacted the credit card company yet but in a couple of weeks i will do so. If you do not buy your Jeep part from Jeep and buy it from a wholesaler parts business it can be a major issue if the part is junk even though it might be shipped to you from a Jeep dealer. Jeep will fight you tooth and nail on every way possible, even if it is a jeep part and is shipped by Jeep, there does not seem to be a way to recover or exchange your part or money from Jeep. In the end Jeep did sell it to you as they were paid by the wholeseller from you for the part. It is now going on 4 months for the Jeep Bilstein lift kit parts debockle. I bought a replacement shock, from the local Jeep dealer, for the leaking broken shock in December and they still have been unable to replace that rear shock. Parts availability from Jeep still sucks. I have owned 4 Jeeps and love their ability off road but this is my last.

It's best to purchase direct on Mopar Estore. You can input your zipcode and select the dealers that offers the lowest price. My local dealer beat those whole sellers and also saved on shipping cost too.

 

[Patsarge]

Had I known that, I would have gone that route. Im still dealing with no available part to replace the new lift kit rear shock that I bought locally from a dealership to replace the bad one that came in the Bilstein 2 inch lift kit. The problem with all of this is 3 fold. Lack of support is the one Im dealing with at the moment. Selling a kit you cant support when it fails because you dont sell replacement parts really has me pissed off. If I could have purchased a late 70s FJ 40 Land Cruiser brand new Id have paid a lot more than I did for the Glad. My 03 Rubi never failed us and we had good factory support then and never had an issue. QC and after sale support has tanked in my opinion.

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