New Poll - who is stuck in status “D”

[Pergrem]

Are you past the 45 days in D status? I'll be interested to hear what they say. They keep telling me that's the soonest they can do anything about the situation but it also sounds like that is just an info probe rather than a prompt to action.

31 days. I gave them my email and phone number and they gave me a case number.

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[camodog]

I checked with the Jeep Chat again today.
They say go back to the dealer for updates.
What number do we call to get a case number assigned?
I just want to know if I am also delayed to August or later

 

[beelzebot]

31 days. I gave them my email and phone number and they gave me a case number.

Was this through the Jeep chat or by some other means? They always tell me they are helpless.

 

[Pergrem]

Jeep chat. You have to kinda push them into doing it. Just be respectful and polite. Tell them it is past the original 30 days in D that you were told and would like to know what the issue is.

 

[camodog]

Jeep Chat is unreliable. I am getting different answers every time I open a chat.
Can @JeepCares chime in and help all of us that have been stuck in D status for weeks?

All I want to know is an expected build date as my summer plans depend on the gladiator since my 4Runner sold in one week since placing the gladiator order

 

[DanOnTheCob]

31 days. I gave them my email and phone number and they gave me a case number.

Keep us posted as what they say, I am curious

 

[2020 SCRAMBLER]

Totally agree with the above sentiments that @JeepCares should step in here with more than just a cut/past generic answer.

In all honesty, @JeepCares , does your management team really...and I mean really...understand that the people on this forum who have plugged their VINs & VONs into the "Status Tracker" thread and are now also actively participating on the "Who is stuck in D status?" thread are the best possible free viral advertising (that no amount of money can buy) about Gladiators and Jeep's custom order process???

This alone would have me direct my chat / social media customer service team to:

1. stay actively plugged in these threads to provide (real...not canned) answers to solid questions about order delays and the reasons behind it
   and
2. even perhaps quietly pull some strings behind the scenes to ensure the VINs (in the "Status Tracker" thread) get produced ASAP and have the best possible purchase experience

There's no amount of advertising that returns dividends like happy customers who become infectious brand ambassadors. As a Marketer, that's some very basic scrappy Marketing tactics with super-high return on the (very limited) investment!

Last thing you want are ardent fans completely disappointed and ticked-off. Because then all the poor experience they went through gets shared an exponential number of times and only serves to discourage other future customers.

Waiting for a reply @JeepCares ...

 

[camodog]

Thank you for writing this. You are much better with words than I am.
I am usually pretty calm, but this no one knows BS is getting me mad.

Totally agree with the above sentiments that @JeepCares should step in here with more than just a cut/past generic answer.

In all honesty, @JeepCares , does your management team really...and I mean really...understand that the people on this forum who have plugged their VINs & VONs into the "Status Tracker" thread and are now also actively participating on the "Who is stuck in D status?" thread are the best possible free viral advertising (that no amount of money can buy) about Gladiators and Jeep's custom order process???

This alone would have me direct my chat / social media customer service team to:

1. stay actively plugged in these threads to provide (real...not canned) answers to solid questions about order delays and the reasons behind it
   and
2. even perhaps quietly pull some strings behind the scenes to ensure the VINs (in the "Status Tracker" thread) get produced ASAP and have the best possible purchase experience

There's no amount of advertising that returns dividends like happy customers who become infectious brand ambassadors. As a Marketer, that's some very basic scrappy Marketing tactics with super-high return on the (very limited) investment!

Last thing you want are ardent fans completely disappointed and ticked-off. Because then all the poor experience they went through gets shared an exponential number of times and only serves to discourage other future customers.

Waiting for a reply @JeepCares ...

 

[2020 SCRAMBLER]

Anyone else getting a redirect to a salesforce.com login page when they try to contact Jeep chat?
I go here, select contact us.
https://fcacommunity.force.com/Jeep/s/

Hi Pete,
Thank you for making us aware of this! I have passed this on to my lead and the appropriate parties are being notified. If you need any assistance, please let me know!
Alex
Jeep Social Care Specialist

Apparently @JeepCares can respond to posts in other threads ***in a matter of minutes*** alerting them that the chat functionality is malfunctioning...but they can't respond to posts about why the Gladiator order process is malfunctioning.

 

[JeepCares]

Jeep Chat is unreliable. I am getting different answers every time I open a chat.
Can @JeepCares chime in and help all of us that have been stuck in D status for weeks?

All I want to know is an expected build date as my summer plans depend on the gladiator since my 4Runner sold in one week since placing the gladiator order

Totally agree with the above sentiments that @JeepCares should step in here with more than just a cut/past generic answer.

In all honesty, @JeepCares , does your management team really...and I mean really...understand that the people on this forum who have plugged their VINs & VONs into the "Status Tracker" thread and are now also actively participating on the "Who is stuck in D status?" thread are the best possible free viral advertising (that no amount of money can buy) about Gladiators and Jeep's custom order process???

This alone would have me direct my chat / social media customer service team to:

1. stay actively plugged in these threads to provide (real...not canned) answers to solid questions about order delays and the reasons behind it
   and
2. even perhaps quietly pull some strings behind the scenes to ensure the VINs (in the "Status Tracker" thread) get produced ASAP and have the best possible purchase experience

There's no amount of advertising that returns dividends like happy customers who become infectious brand ambassadors. As a Marketer, that's some very basic scrappy Marketing tactics with super-high return on the (very limited) investment!

Last thing you want are ardent fans completely disappointed and ticked-off. Because then all the poor experience they went through gets shared an exponential number of times and only serves to discourage other future customers.

Waiting for a reply @JeepCares ...

Hi camodog and 2020 SCRAMBLER,

I understand your frustration with the ordering process but do want to note a few things to be transparent. As Customer Care Specialists, we're given certain resources and utilize them to help our customers in the best way possible. As far as vehicles orders, we don't necessarily have any influence over the production process or may not always know why a certain order is delayed. We can however share what our systems are showing and if the vehicle is delayed over a given time frame, we can escalate the order to the appropriate team for further assistance. I recognize this is an exciting time and we definitely want you to get your Gladiators as soon as possible. If you have any other questions about our process or just a question in general, please don't hesitate to let me know.

Jasmine
Jeep Social Care Specialist

 

[2020 SCRAMBLER]

Hi camodog and 2020 SCRAMBLER,

I understand your frustration with the ordering process but do want to note a few things to be transparent. As Customer Care Specialists, we're given certain resources and utilize them to help our customers in the best way possible. As far as vehicles orders, we don't necessarily have any influence over the production process or may not always know why a certain order is delayed. We can however share what our systems are showing and if the vehicle is delayed over a given time frame, we can escalate the order to the appropriate team for further assistance. I recognize this is an exciting time and we definitely want you to get your Gladiators as soon as possible. If you have any other questions about our process or just a question in general, please don't hesitate to let me know.

Jasmine
Jeep Social Care Specialist

@JeepCares Jasmine - Thank you for your response. What I think would be helpful is for you guys to read through the two threads mentioned above and work with your Communications and Factory/Production leadership teams to provide much more transparency to the overall custom order process.

There are 100s of us here that are becoming frustrated with delayed orders and zero insights as to why our orders are delayed (stuck in pre-D status, no VINs, stuck in D status, etc.) What's worse, is some have become so frustrated with extended delays that they have canceled orders because they found similar trucks on local lots...and others just gave up and went to your competitors.

It could be as simple as perhaps working with @JAY to set up your own "@JeepCares Custom Order Status" thread *** that allows no one else to post to it except for @JeepCares ***. This way you can keep everyone updated on major issues such as optional parts shortages and provide more clarity to the ordering timeframes.

Some example threads could include:

• Rubicon Front Bumper: "Hey everyone, the Rubicon winch bumper is in short supply and Jeep shifted construction of it to a new supplier. If this is one of your selected options just know your order will be delayed by at least 8 weeks. If this is not satisfactory to you, please reach out to ______ at _____ to discuss having this removed from your order."
  
  
• Bed Liner: "Hi JeepGladiatorForum members. We've had overwhelming demand for the factory applied bedliners. This has created a shortage in both the bed liner product and the staff levels with our supplier to apply the bedliners. We expect this to be resolved soon. Anyone who has selected bedliner should be prepared for their order to be delayed by up to 4 weeks. If this is not satisfactory to you, please reach out to ______ at _____ to discuss having this removed from your order."
  
  
• Order Stage Status: The following are the standard Order Status range of dates for each stage of production. We manage to these service level agreements both with the factory as well as our suppliers. Should your order exceed a given timeframe for any stage, please reach out to ______ at _____ to discuss having your order looked into to resolve any further delays."

For me, this isn't an issue of "excitement" (although I am looking forward to it). For me, I'm trying to time delivery of my Gladiator to replace a vehicle that must be turned back in on X date. So I planned ahead and even overlapped the Gladiator delivery date by -1 month before X date to allow for some delays. But this order process and the delays are quickly eroding my 1 month buffer. So what to do when X date arrives and I have no Gladiator to drive? Walk? Rent a car at an expensive daily rate? Cancel my order?

This is not asking too much of Jeep. We are making a ~$40 - $50,000 purchase and completely understand there's a wait time for a custom order. But to simply have no clarity or updates points to a poorly designed business to consumer process.

We all patiently await your reply @JeepCares ...

 

[beelzebot]

Hi camodog and 2020 SCRAMBLER,

I understand your frustration with the ordering process but do want to note a few things to be transparent. As Customer Care Specialists, we're given certain resources and utilize them to help our customers in the best way possible. As far as vehicles orders, we don't necessarily have any influence over the production process or may not always know why a certain order is delayed. We can however share what our systems are showing and if the vehicle is delayed over a given time frame, we can escalate the order to the appropriate team for further assistance. I recognize this is an exciting time and we definitely want you to get your Gladiators as soon as possible. If you have any other questions about our process or just a question in general, please don't hesitate to let me know.

Jasmine
Jeep Social Care Specialist

I think his point is that if FCA really wanted to help build and maintain the already healthy Jeep enthusiast community, FCA would give you a little more power. Obviously in a traditional corporate structure you are limited in what you can do. Times have changed though and adapting will only benefit FCA. Maybe some gentle suggestions from you good folks at Jeep Cares would help make some positive change?

Also, since I can't get the chat to work and I'd very much like my order escalated, can you do so? I'll send details via PM. I'm pretty done with watching people who ordered weeks after me taking delivery while I'm still in the dreaded D status death void.

Edit: 2020SCRAMBLER clarified for himself so ignore me.

 

[steffen707]

I think his point is that if FCA really wanted to help build and maintain the already healthy Jeep enthusiast community, FCA would give you a little more power. Obviously in a traditional corporate structure you are limited in what you can do. Times have changed though and adapting will only benefit FCA. Maybe some gentle suggestions from you good folks at Jeep Cares would help make some positive change?

Also, since I can't get the chat to work and I'd very much like my order escalated, can you do so? I'll send details via PM. I'm pretty done with watching people who ordered weeks after me taking delivery while I'm still in the dreaded D status death void.

Edit: 2020SCRAMBLER clarified for himself so ignore me.

You're a robot, what do you need a JT for?

 

[beelzebot]

You're a robot, what do you need a JT for?

You ever tried to put a robot in the back seat of a JK? I need that bed.

 

[steffen707]

You ever tried to put a robot in the back seat of a JK? I need that bed.

is it going to be like a handicap type setup where you enter from the bed and steer from the back with auxiliary controls? man i'd like a bobs Reny photoshop job of that. you'll look good back there.

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