NEW: Rear Bumper Reverse LED Lights for Jeep Gladiator

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ORACLElights

ORACLElights

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www.oraclelights.com
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Jeep Gladiator
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Automotive LED Manufacturer
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  • #61
I will now predict the future, June 28th will come and we will all get another email stating another delay.

Here are your lottery numbers. 8,42,31,6,11,26.
All of us have fingers and toes crossed that no other issue or setback will happen here, and I certainly understand the frustration with unforeseen delays. Feel free to PM if you have any questions we can help with here.


And you’re right… email came out today!!

what kind of shit is this…. You suddenly need another 15-20 to perform QC on the CABLING?? WTF kind of excuse is that @ORACLElights

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Hello Heath. This is the same notification that was given here on Tuesday. (see quoted below) We decided to also send an email after to ensure every customer understands the situation. Our top priority is providing a great quality light that will ultimately satisfy our customers despite setbacks and constraints.

I highly recommend reading through the comments above for more information and context, and I am sorry to see that you are so upset. Please feel free to reach out if we can clarify any questions you have or can assist with your order.


Thank you all for your patience and understanding!

We know how frustrating a wait can be and understand that you are likely seeing this with your orders from a variety of other companies -- big and small. It is an unfortunate situation for companies and their customers alike.

However, we are very eager to make that wait as short as possible within the global constraints we are under. We are motivated to get your order to you as soon as possible and to take the necessary steps to ensure you receive a high-quality product.

Due to the global shortages and shipping delays, we have decided to conduct additional Quality Control checks on these modules in order to ensure that you receive only the best quality product. Our updated estimate is 15-20 days for this additional QC. We apologize for this added delay and are working as quickly as possible for you.

Our team is standing by to answer any questions that you may have regarding this update. Please feel free to PM us here or to reach out to our office team if you need further assistance.

-Rachel





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OP
ORACLElights

ORACLElights

Peak Sponsor (Level 2)
Joined
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Metairie, LA
Website
www.oraclelights.com
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Jeep Gladiator
Occupation
Automotive LED Manufacturer
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I’m not thrilled with the delay but I do understand that’s the world we live in right now and Oracle has been forthcoming with updates so it’s all good
Thank you for your understanding, John! Waiting is rarely the preference understandably, and we know our customers want the best quality product too. All businesses are fighting this battle right now, so we appreciate the grace given while things make their way back to normal. Being transparent and available through the process is important to us as well so anyone is welcome to reach out if we can help clarify anything.

- Rachel
 

DunChasnPyro

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Ricke
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I still haven't received the Coverking Top Liner I ordered in early March from AutoAnything. Nor did I receive any notification of any delays from either company. Only after contacting them was I told about the China virus material back order BS. I purchased BF Goodrich KM3's from America's/Discount Tire in late February and after 3 months of waiting with no tires and never receiving any updates and making multiple inquiries I went with Nitto Ridge Grapplers.

I do that appreciate Oracle is making an effort to keep me informed.
 

am1978

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Thank you for your understanding, John! Waiting is rarely the preference understandably, and we know our customers want the best quality product too. All businesses are fighting this battle right now, so we appreciate the grace given while things make their way back to normal. Being transparent and available through the process is important to us as well so anyone is welcome to reach out if we can help clarify anything.

- Rachel
I would rather have a correct product that functions and fits perfectly than something rushed. I’m going to own this vehicle for a long time. Thanks Oracle.
 

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