Sponsored

Oracle Flush Mount Tail Lights Issues

ORACLElights

Peak Sponsor (Level 2)
Joined
Dec 29, 2019
Threads
400
Messages
1,901
Reaction score
2,411
Location
Metairie, LA
Website
www.oraclelights.com
Vehicle(s)
Jeep Gladiator
Occupation
Automotive LED Manufacturer
Summited the form, will be standing by.
Thank you, someone will be reaching out shortly, please let me know if you have any issues.
Sponsored

 

Zero_Accel

Well-Known Member
First Name
Aaron
Joined
Oct 27, 2021
Threads
32
Messages
526
Reaction score
1,283
Location
El Paso, Texas
Vehicle(s)
2020 Jeep Gladiator Sport
Build Thread
Link
Occupation
Systems Engineer
Well, things just get better!

I'm in the middle of taking photos for support to get these things RMA'd, and the passenger side LED called it quits! :LOL:

Jeep Gladiator Oracle Flush Mount Tail Lights Issues IMG_9562


 
Last edited:

ORACLElights

Peak Sponsor (Level 2)
Joined
Dec 29, 2019
Threads
400
Messages
1,901
Reaction score
2,411
Location
Metairie, LA
Website
www.oraclelights.com
Vehicle(s)
Jeep Gladiator
Occupation
Automotive LED Manufacturer
Well, things just get better!

I'm in the middle of taking photos for support to get these things RMA'd, and the passenger side LED called it quits! :LOL:

IMG_9562.webp


Even though you are being helped thorough our RMA process I can offer additional help here. Do you have a factory halogen equipped gladiator? If so you may need to remove the resistors and set the Rear Lights to LED using a programmer like Tazer or JSCAN.
 

Zero_Accel

Well-Known Member
First Name
Aaron
Joined
Oct 27, 2021
Threads
32
Messages
526
Reaction score
1,283
Location
El Paso, Texas
Vehicle(s)
2020 Jeep Gladiator Sport
Build Thread
Link
Occupation
Systems Engineer
Even though you are being helped thorough our RMA process I can offer additional help here. Do you have a factory halogen equipped gladiator? If so you may need to remove the resistors and set the Rear Lights to LED using a programmer like Tazer or JSCAN.
Yup, factory equipped halogen. When I installed my previous LED lights, I reprogrammed my Jeep with my Tazer for LED config. Had no issues.

Oracle Taillights are installed without the resistors. JT reprogrammed with Tazer.

Tried resting my Tazer, unmarrying and remarrying the Tazer, swapping from Halogen back to LED settings, and even set the tail lights back to halogen and installed the resistors as part of the trouble shooting process.

No luck, still getting the light show from the passenger LED. I remember reading that there were some issues with some passenger LED lights before.

Checked the lights and my order, build date of 04/2022 even though I bought these last week and just got them yesterday. Store listed them as new, and the box was sealed and unopened.

Jeep Gladiator Oracle Flush Mount Tail Lights Issues IMG_9567.JPG
 

Zero_Accel

Well-Known Member
First Name
Aaron
Joined
Oct 27, 2021
Threads
32
Messages
526
Reaction score
1,283
Location
El Paso, Texas
Vehicle(s)
2020 Jeep Gladiator Sport
Build Thread
Link
Occupation
Systems Engineer
Credit where credit is due, it looks like the RMA is moving along. @ORACLElights thanks for the support!

Jeep Gladiator Oracle Flush Mount Tail Lights Issues 1711467472191-2v


Crossing my fingers that the next set is good. :fingerscrossed:
 

Sponsored

ORACLElights

Peak Sponsor (Level 2)
Joined
Dec 29, 2019
Threads
400
Messages
1,901
Reaction score
2,411
Location
Metairie, LA
Website
www.oraclelights.com
Vehicle(s)
Jeep Gladiator
Occupation
Automotive LED Manufacturer
Yup, factory equipped halogen. When I installed my previous LED lights, I reprogrammed my Jeep with my Tazer for LED config. Had no issues.

Oracle Taillights are installed without the resistors. JT reprogrammed with Tazer.

Tried resting my Tazer, unmarrying and remarrying the Tazer, swapping from Halogen back to LED settings, and even set the tail lights back to halogen and installed the resistors as part of the trouble shooting process.

No luck, still getting the light show from the passenger LED. I remember reading that there were some issues with some passenger LED lights before.

Checked the lights and my order, build date of 04/2022 even though I bought these last week and just got them yesterday. Store listed them as new, and the box was sealed and unopened.

IMG_9567.JPG
Yes that looks like one from the defective batch that should have come back to us. Good news is our direct replacement will not have the same issues.

I do not see your order in our system. If you do not mind, where did you order these from?
 

Zero_Accel

Well-Known Member
First Name
Aaron
Joined
Oct 27, 2021
Threads
32
Messages
526
Reaction score
1,283
Location
El Paso, Texas
Vehicle(s)
2020 Jeep Gladiator Sport
Build Thread
Link
Occupation
Systems Engineer
Yes that looks like one from the defective batch that should have come back to us. Good news is our direct replacement will not have the same issues.

I do not see your order in our system. If you do not mind, where did you order these from?
Ordered these from a local 4x4 shop. Guessing these 2022 batches are still floating around.
 

ORACLElights

Peak Sponsor (Level 2)
Joined
Dec 29, 2019
Threads
400
Messages
1,901
Reaction score
2,411
Location
Metairie, LA
Website
www.oraclelights.com
Vehicle(s)
Jeep Gladiator
Occupation
Automotive LED Manufacturer
Ordered these from a local 4x4 shop. Guessing these 2022 batches are still floating around.
Thank you. Yes even though most have made their way back to us we still do get a case like this here and there. Sorry for this inconvenience but once you get your new set you should be good to go! Please let me know if you have any issues.
 

Zero_Accel

Well-Known Member
First Name
Aaron
Joined
Oct 27, 2021
Threads
32
Messages
526
Reaction score
1,283
Location
El Paso, Texas
Vehicle(s)
2020 Jeep Gladiator Sport
Build Thread
Link
Occupation
Systems Engineer
@ORACLElights Just got the replacements in, looks like that did the trick. These are lighting up the way that they should.

Thanks!

If you ever come out with a V2 set with the more modern "diffused" LED strip and sequential signals, I'll be interested!

Jeep Gladiator Oracle Flush Mount Tail Lights Issues IMG_9617.JPG
 
Last edited:

Minty JL

Well-Known Member
First Name
Jeremy
Joined
May 15, 2019
Threads
25
Messages
4,793
Reaction score
7,612
Location
Ft Meade, MD - AOR
Vehicle(s)
23 JTM - 19 JLUR - 22 Compass LTD - 04 355 ZQ8
Occupation
USA(R), DoD - MD TM lead - Field Operations
Looks like the issues have all been sorted out. I have had zero issues with my black out flush mounts. Well worth the wait at this point.

About to order a set for my JLUR
 

Sponsored

ORACLElights

Peak Sponsor (Level 2)
Joined
Dec 29, 2019
Threads
400
Messages
1,901
Reaction score
2,411
Location
Metairie, LA
Website
www.oraclelights.com
Vehicle(s)
Jeep Gladiator
Occupation
Automotive LED Manufacturer
@ORACLElights Just got the replacements in, looks like that did the trick. These are lighting up the way that they should.

Thanks!

If you ever come out with a V2 set with the more modern "diffused" LED strip and sequential signals, I'll be interested!

IMG_9617.JPG
Your rig looks awesome. Happy to see you got your updated lights! Thank you for being patient with us during the warranty process and please don't hesitate to reach out if you need anything.
 

ORACLElights

Peak Sponsor (Level 2)
Joined
Dec 29, 2019
Threads
400
Messages
1,901
Reaction score
2,411
Location
Metairie, LA
Website
www.oraclelights.com
Vehicle(s)
Jeep Gladiator
Occupation
Automotive LED Manufacturer
Looks like the issues have all been sorted out. I have had zero issues with my black out flush mounts. Well worth the wait at this point.

About to order a set for my JLUR
Love to hear it. Make sure you use code: GLADIATOR10 for 10% off as a forum member!
 

Minty JL

Well-Known Member
First Name
Jeremy
Joined
May 15, 2019
Threads
25
Messages
4,793
Reaction score
7,612
Location
Ft Meade, MD - AOR
Vehicle(s)
23 JTM - 19 JLUR - 22 Compass LTD - 04 355 ZQ8
Occupation
USA(R), DoD - MD TM lead - Field Operations

CompanyMan

Well-Known Member
Joined
Jun 6, 2021
Threads
2
Messages
58
Reaction score
40
Location
Deep South
Vehicle(s)
2021 Sport S
Update: the second replacement has been working as advertised for 6 months now. I am feeling a lot better about this. I really like the look and the brighter backup lights.
Now my driver’s side light went out. Two on the passenger’s side, one on the driver’s side, really starting to think there is something fundamentally wrong with either the design or the manufacturing process.
 

ORACLE Terry

Peak Sponsor (Level 2)
First Name
Terry
Joined
Aug 31, 2023
Threads
109
Messages
572
Reaction score
307
Location
New Orleans, LA
Website
www.oraclelights.com
Vehicle(s)
Gladiator, Wrangler JL, Bronco, RAM TRX
Now my driver’s side light went out. Two on the passenger’s side, one on the driver’s side, really starting to think there is something fundamentally wrong with either the design or the manufacturing process.
I know it's frustrating. Make sure to follow the process and let us help out. DM me with your email so I can follow up.
Sponsored

 
 







Top