P00AF - The Journey

[AXISJT]

So far, 100% of the Ram owners haven't had any more problems since getting the new turbo installed.

I mean that's good but there's literally a guy in this thread that had his turbo replaced and it happened again almost right away. This obviously seems to be more prominent with the JTs then rams.

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[AXISJT]

That's not true. The turbo is covered under the 5 year/100,000 mile Powertrain Warranty. Everyone on the Ram forum has been getting their turbo covered under warranty.

. I was told by Jeep cares and Mopar that it would not be covered because the turbo and actuator falls under the "federal emissions warranty"so I looked into it and it was stated that warranty goes to 80k but then when I brought that up I was told by Jeep cares it was changed to 70k I was at 72k when they told me this and denied to fix it this was all after weeks of just trying to get communication from them At the point I said F these people and decided No more jeeps after this unless something changes even though I have been in one since I was 18.

 

[biodiesel]

I was told by Jeep cares and Mopar that it would not be covered because the turbo and actuator falls under the "federal emissions warranty"so I looked into it and it was stated that warranty goes to 80k but then when I brought that up I was told by Jeep cares it was changed to 70k I was at 72k when they told me this and denied to fix it

I'm sorry to hear that. To be fair, all of the Ram owners have been under 56,068 miles which is well below the 70,000-mile warranty that you speak of.

Mzflorida (2022 Ram) 20,500 miles
Josh Nolt (2022 Ram) 20,000 miles
EC0RAM (2022 Ram) 33,000 miles
Rob Rusk (2021 Ram) 34,000 miles
ruskracing (2021 Ram) 34,000 miles
ecodiesel13 (2021 Ram) 41,000 miles
otinchon (2022 Ram) 56,068 miles

Maybe things have changed, but the turbo on the 2nd gen EcoDiesel (2014 - 2019) is indeed covered under the 5 year/100,000 mile Powertrain Warranty. This is even stated in my manual.

 

[AXISJT]

I'm sorry to hear that. To be fair, all of the Ram owners have been under 56,068 miles which is well below the 70,000-mile warranty that you speak of.

Mzflorida (2022 Ram) 20,500 miles
Josh Nolt (2022 Ram) 20,000 miles
EC0RAM (2022 Ram) 33,000 miles
Rob Rusk (2021 Ram) 34,000 miles
ruskracing (2021 Ram) 34,000 miles
ecodiesel13 (2021 Ram) 41,000 miles
otinchon (2022 Ram) 56,068 miles

Maybe things have changed, but the turbo on the 2nd gen EcoDiesel (2014 - 2019) is indeed covered under the 5 year/100,000 mile Powertrain Warranty. This is even stated in my owner's manual.

I agree with you that it should be covered even my dealership said it should be covered and couldn't understand it. I also sent that image of our manual to jeepscares clearly stating it's covered under the power train still denied saying It falls under federal emissions warranty. Jeep does not want to fix there issues or take care of there customers.

 

[Vtur]

I argued with Jeep cares and Mopar for months untill I gave up . They will not cover the turbo after 75k or so I will try to see if I can find the name of the separate warranty they stated. It was extremely slimy to me and has put me off getting another jeep after this.

That's BS of Jeep. The turbo is considered part of an engine and powertrain.

 

[biodiesel]

I agree with you that it should be covered even my dealership said it should be covered and couldn't understand it. I also sent that image of our manual to jeepscares clearly stating it's covered under the power train still denied saying It falls under federal emissions warranty. Jeep does not want to fix there issues or take care of there customers.

@AXISJT, I just looked at the warranty on my 2023 Jeep EcoDiesel and it says the "turbo-charger housing and internal parts" are covered under the 5 year/100,000 Powertrain Warranty. If I were you, I would try a different dealer or get an attorney involved.

Also, they lied to you about the federal emissions warranty. It says the federal emission warranty is 8 years/80,000 miles.

 

[AXISJT]

@AXISJT, I just looked at the warranty on my 2023 Jeep EcoDiesel and it says the "turbo-charger housing and internal parts" are covered under the 5 year/100,000 Powertrain Warranty. If I were you, I would try a different dealer or get an attorney involved.

Also, they lied to you about the federal emissions warranty. It says the federal emission warranty is 8 years/80,000 miles.

I don't have the time or the money to do that unfortunately with this being my only mode of transportation. It wasn't the dealer they tried to push it through it was Mopar that kept shutting them down so I don't have a lot of hope going up against them.I go to Gupton motors in Tennessee which is pretty reputable and they did try there best even putting in multiple request for a good faith fix. They kept getting shut down. It is not like it matters to Mopar or the people @JeepCares but they definitely lost a customer.

 

[biodiesel]

I don't have the time or the money to do that unfortunately with this being my only mode of transportation. It wasn't the dealer they tried to push it through it was Mopar that kept shutting them down so I don't have a lot of hope going up against them.I go to Gupton motors in Tennessee which is pretty reputable and they did try there best even putting in multiple request for a good faith fix. They kept getting shut down. It is not like it matters to Mopar or the people @JeepCares but they definitely lost a customer.

I hear ya. I wouldn't give up just yet. If you get time, I'd recommend taking your Jeep to another dealer, preferably far outside of your area.

A friend of mine used to be a service advisor for our local dealership. It's probably been 4 years since we talked about it, so I might be forgetting a few things. But I remember him telling me that he has to follow STAR before submitting a warranty claim. It was super important that he and the tech submitted all the paperwork and documentation, or it would be denied. Once they get approval, then FCA (Stellantis) will reimburse them book time for labor and the part cost. In the end, it's not the customers job to be contacting Stellantis. It is the job of the dealership to ensure that all repairs are done correctly, and the customer is satisfied.

If you're not satisfied, then the service advisor needs to get the General Manger involved. Afterall, the service advisor agrees with you. Again, the job of the dealership is to make sure the customer is satisfied.

I also know that my service advisor could pick up the phone and call someone above him who deals with warranty approvals. I'm pretty sure he told me that there was an area representative that he dealt with on warranty approvals. He could even get approval for FCA/Stellantis to pay for rental cars, etc. I've been told that some area representatives are much easier to work with than others and not all are good at what they do. This is why I would encourage you to go to a different dealer, hopefully one that is under a different warranty representative.

The other option is to ask to meet with the General Manager of your dealership. If you explain your situation, show him/her warranty documentation, then I can guarantee that he/she has the power to pick up the phone and get you taken care of.

Bad customer service like this makes me angry. There's a huge disconnect between dealerships and Stellantis headquarters. I own three EcoDiesel vehicles and have dealt with 4 different dealerships. I've been very fortunate that each dealership has warrantied and repaired the vehicle as outlined in the purchase agreements. You deserve the same treatment.

 

[DC3]

I swapped my VGT actuator for the hell of it .

I learned there is no VGT calibration function for our platform. I first tried AlphaOBD and then resorted to WiTech 2.0 and found no option. After some researching I found it doesn't exist. This was after I swapped the unit. At that point I worried this may be the reason for no replacement actuator options.

I said, "Well, it's in, what's the worst that could happen?" I took it for a drive while flight recording (collecting data through WiTech). I was happy to see that the actual vs. target boost and VGT position were tracking perfectly. So far this is a win, I am cautiously optimistic (been here before).

I have a 24' enclosed trailer I will hook up soon and do an extended load test to see if I can trigger the P00AF. This is a load condition that's repeatedly triggered the error in the past.

Interesting finding on the actuator part numbers:
Original Actuator:
Part: 6NW010099-24
Firmware Revision or calibration: 797862-0050

New Turbo Actuator
Part: 6NW0010099-24
Firmware Revision or calibration: 797862-0072

I disassembled the old actuator and found no obvious issues.

I'll share more as I learn.

 

[biodiesel]

I'll share more as I learn.

I greatly appreciate you taking time to report your findings. I look forward to hearing more updates!

 

[biodiesel]

I swapped my VGT actuator for the hell of it .

So, instead of pulling the cab and replacing the turbo, one could simply buy a new turbo and swap actuators without all the labor costs. That would be very cost effect solution for those who are outside of warranty.

 

[rharr]

I swapped my VGT actuator for the hell of it .

I learned there is no VGT calibration function for our platform. I first tried AlphaOBD and then resorted to WiTech 2.0 and found no option. After some researching I found it doesn't exist. This was after I swapped the unit. At that point I worried this may be the reason for no replacement actuator options.

I said, "Well, it's in, what's the worst that could happen?" I took it for a drive while flight recording (collecting data through WiTech). I was happy to see that the actual vs. target boost and VGT position were tracking perfectly. So far this is a win, I am cautiously optimistic (been here before).

I have a 24' enclosed trailer I will hook up soon and do an extended load test to see if I can trigger the P00AF. This is a load condition that's repeatedly triggered the error in the past.

Interesting finding on the actuator part numbers:
Original Actuator:
Part: 6NW010099-24
Firmware Revision or calibration: 797862-0050

New Turbo Actuator
Part: 6NW0010099-24
Firmware Revision or calibration: 797862-0072

I disassembled the old actuator and found no obvious issues.

I'll share more as I learn.

did you apply 12v to the old actuator with the cover off to see how it operates?

 

[AXISJT]

Has anyone who's been having issues with this code done in EOC stage 2 delete? And if so, did that fix the problem at all?

 

[DC3]

did you apply 12v to the old actuator with the cover off to see how it operates?

I didn't, I may do that for fun but based on the data I've collected, the issue only occurs under certain circumstances. I have included some photos with data collected proceeding the P00AF code. For the graphs with two vertical lines the dotted vertical line represents the P00AF trigger, if the graph shows a single solid line, that is the error code.


This is meant to show that under normal operating conditions (not steady load) the system functions as intended. One hypothesis is that the actuator is heat soaking which affects the electronics . On a few occasions the actuator just stops and flat lines and other occasions there is a little movement so it's difficult to pinpoint the cause. In a perfect world there would be a actuator temperature

 

[biodiesel]

I didn't, I may do that for fun but based on the data I've collected, the issue only occurs under certain circumstances.

in other words, you would need to remove the actuator cover while on the engine, install a video camera, and record the electronic actuator operation while towing your travel trailer.

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