Please Respond @jeepcares - Major Issue w/ 4xE Brand New

[WILDHOBO]

Jeep customer service, both on the helpline and the dealership level has been very lacking in the last year or so in my experience, I've been trying to talk to them about my diesel suspension bottoming out, the forum here is littered with complaints on the issue. Every time I talk to jeep cares, the 'notes' have never matched the previous conversation we have. Takes them on average a month to return my calls, the last conversation I requested to talk to a supervisor and was assured id be contacted in a day or two. Now going on two weeks.
The dealership has been similar, they identified the issue but no fix is available. I've left them messages every week since a star case number has been available to talk to someone, but I just get the service close-out surveys after a couple of days of not hearing from someone.

On the positive side, at least I could remedy this issue myself by lifting the truck.
I really wish you the best in getting your issues addressed.

Thanks. And thanks for not hassling me for the thread. Since we’re having similar issues getting them on the phone, or getting the dealer to stand behind us after spending way over 100k with them this year (Also bought our JTR from them) the thread was an attempt to get public exposure so maybe @JeepCares will respond. I also hope you have luck on your issue. We don’t have a diesel, but I’ve read some of the posts about bottoming out, and it’s the same issue. Meaning it’s a pervasive issue with stock new JTD’s, and should be paid attention to and resolved. Things go wrong with vehicles all the time. It’s just disappointing when it appears that customers are ignored once the dealership sees the taillights.

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[IanNubbit]

Yes and yes. Tried letting it get low, then topped it off with far more than 4 gallons, as it takes 17.5. and was down to a 1/4.

So coworker drove 100% on EV this morning (25 degrees this morning) for her 10 mile commute no issues. So here what I think this is boiling down to. 1, take your tank ALL the way till the low fuel warning is on. 2, make sure your oil temp is getting to 210, it should no issue doing this, no need to sit over 3k or anything dumb like that. 210 is operating temp for the coolant and engine oil. 3, realize you have found, and others have shown you the answers to your questions, continuing to holler Jeep Cares and saying “but they didn’t document that” multiple times Dosent need to keep a forum alive. How long have you gone without fully using a tank of fuel?

 

[WILDHOBO]

So coworker drove 100% on EV this morning (25 degrees this morning) for her 10 mile commute no issues. So here what I think this is boiling down to. 1, take your tank ALL the way till the low fuel warning is on. 2, make sure your oil temp is getting to 210, it should no issue doing this, no need to sit over 3k or anything dumb like that. 210 is operating temp for the coolant and engine oil. 3, realize you have found, and others have shown you the answers to your questions, continuing to holler Jeep Cares and saying “but they didn’t document that” multiple times Dosent need to keep a forum alive. How long have you gone without fully using a tank of fuel?

We didn’t hit 210 degrees on an 80+ mile, hour and a half drive, with the majority of the drive averaging 75 miles per hour.

 

[bleda2002]

We didn’t hit 210 degrees on an 80+ mile, hour and a half drive, with the majority of the drive averaging 75 miles per hour.

Yes that's what others have observed as well and have gone with the Mopar winter front to help warm the engine. Other option is manual gear selection and tool for a while at high rpms but low speed.

 

[WILDHOBO]

Yes that's what others have observed as well and have gone with the Mopar winter front to help warm the engine. Other option is manual gear selection and tool for a while at high rpms but low speed.

Others have also sold it at a loss, as one of its most important “published” capabilities, costing 12-15k, is not available below an undisclosed temperature. It’s a design flaw that Jeep has strategically omitted from its manual, and sales/service training curriculums.

 

[bleda2002]

Others have also sold it at a loss, as one of its most important “published” capabilities, costing 12-15k, is not available below an undisclosed temperature. It’s a design flaw that Jeep has strategically omitted from its manual, and sales/service training curriculums.

Dude we get it, you are unhappy. Either take the solutions were trying to offer or don't, at this point your choice but no real reason to continue to complain about a "problem" you don't want to solve. The 4xe supplement documents what's happening, says it could happen, and says what needs to happen to clear it.

You can choose to sell it for a loss, or just buy the cheap Mopar winter front to clear the form and prevent it in the future. You could also tool around at high rpms and low speed, or even just let the damn thing idle in a garage with the door open for an hour like others have to clear it.

All these solutions suck, totally agree, and the winter front should be included like a front license plate imo but it's not and no amount of bitching on a gladiator forum is gonna change that.

Edit: Hae you had the dealer try to do what needs to be done to clear FORM? They should at least be able to clear it and show it can run electric again.

 

[WILDHOBO]

Dude we get it, you are unhappy. Either take the solutions were trying to offer or don't, at this point your choice but no real reason to continue to complain about a "problem" you don't want to solve. The 4xe supplement documents what's happening, says it could happen, and says what needs to happen to clear it.

You can choose to sell it for a loss, or just buy the cheap Mopar winter front to clear the form and prevent it in the future. You could also tool around at high rpms and low speed, or even just let the damn thing idle in a garage with the door open for an hour like others have to clear it.

All these solutions suck, totally agree, and the winter front should be included like a front license plate imo but it's not and no amount of bitching on a gladiator forum is gonna change that.

Edit: Hae you had the dealer try to do what needs to be done to clear FORM? They should at least be able to clear it and show it can run electric again.

Sorry, and I’ve tried to avoid responses like this, but you truly have very little idea what you’re talking about, and have no skin in the game as they say. Go troll another thread. You’re not helpful, and my guess is your not helpful to most people. It’s just easier if you can be anonymous. Go read a book.

 

[WILDHOBO]

For all the trolls, I have a recommendation. Go buy a vehicle advertised to tow 7200 lbs. please make sure you pay 12-15k more than the model that tows less. When you get it home and it only tows 4500 lbs, unless you jump through hoops and try to retrofit it, to maybe get it kind of close, please just bury your spine and be happy. Trolls, go home. You’re a scourge, and why the Internet used to be great, but is now annoying.

 

[ShadowsPapa]

So coworker drove 100% on EV this morning (25 degrees this morning) for her 10 mile commute no issues. So here what I think this is boiling down to. 1, take your tank ALL the way till the low fuel warning is on. 2, make sure your oil temp is getting to 210, it should no issue doing this, no need to sit over 3k or anything dumb like that. 210 is operating temp for the coolant and engine oil. 3, realize you have found, and others have shown you the answers to your questions, continuing to holler Jeep Cares and saying “but they didn’t document that” multiple times Dosent need to keep a forum alive. How long have you gone without fully using a tank of fuel?

Just a note - it took about 15 miles for the oil in my JT to get to 200 degrees. It never made it to 210, the outside temp was about 38. Highest oil temp I saw was about 201 or so.
I drove it the first 10 miles about 40-45 mph (the speed limit) before I hit the highway with a speed limit of 65. Only after about 15 miles did I see the oil go over 200. It took over 10 miles to hit 190 degrees oil temp.

I know, I know, mine is a 3.6, apples and oranges, and it's going to be different, but still, getting oil to over 200 in cooler temperatures takes some doing in many cases.

 

[WILDHOBO]

Just a note - it took about 15 miles for the oil in my JT to get to 200 degrees. It never made it to 210, the outside temp was about 38. Highest oil temp I saw was about 201 or so.
I drove it the first 10 miles about 40-45 mph (the speed limit) before I hit the highway with a speed limit of 65. Only after about 15 miles did I see the oil go over 200. It took over 10 miles to hit 190 degrees oil temp.

I know, I know, mine is a 3.6, apples and oranges, and it's going to be different, but still, getting oil to over 200 in cooler temperatures takes some doing in many cases.

Can I like a post four times?

 

[ShadowsPapa]

Go buy a vehicle advertised to tow 7200 lbs. please make sure you pay 12-15k more than the model that tows less. When you get it home and it only tows 4500 lbs, unless you jump through hoops and try to retrofit it, to maybe get it kind of close,

You can't change the tow rating if that's what you are talking about. If YOUR MODEL, if the LEVEL and MODEL you bought says it will tow 4500 - that's that. That's your limit.
What happened - you thought you were buying a vehicle that tows 7200 pounds and got home and realized the one you bought doesn't?
That message is a bit confusing.

 

[texanjeeper]

I personally wouldn't call 20-35 degrees farenheit 'mild'. 32 is freezing, and 20 degrees is pretty damn cold. I read the other thread and it amazes me that people are buying into this technology in cold weather states. Even in milder states, it still gets cold from time to time and personally I wouldn't want a vehicle that is going to freeze up on me during a cold stretch. That's just me.

 

[ShadowsPapa]

I personally wouldn't call 20-35 degrees farenheit 'mild'. 32 is freezing, and 20 degrees is pretty damn cold. I read the other thread and it amazes me that people are buying into this technology in cold weather states. Even in milder states, it still gets cold from time to time and personally I wouldn't want a vehicle that is going to freeze up on me during a cold stretch. That's just me.

LOL - says the guy from TEXAS. Yeah, that's mild. We've had a WEEK before where the daytime highs were -20 (20 below)
There's been a lot of times my wife and I hope that it warms into the 20s.
This year has been crazy different - 73 degrees, another derecho (we had a record setting one in 2020 and another just last week) so can't compare anything this year. But in many years, 20 is a good temperature!

 

[texanjeeper]

LOL - says the guy from TEXAS. Yeah, that's mild. We've had a WEEK before where the daytime highs were -20 (20 below)
There's been a lot of times my wife and I hope that it warms into the 20s.
This year has been crazy different - 73 degrees, another derecho (we had a record setting one in 2020 and another just last week) so can't compare anything this year. But in many years, 20 is a good temperature!

But...but...Al Gore told me that it doesn't get cold anymore.

 

[WILDHOBO]

LOL - says the guy from TEXAS. Yeah, that's mild. We've had a WEEK before where the daytime highs were -20 (20 below)
There's been a lot of times my wife and I hope that it warms into the 20s.
This year has been crazy different - 73 degrees, another derecho (we had a record setting one in 2020 and another just last week) so can't compare anything this year. But in many years, 20 is a good temperature!

I don’t put on long sleeves until it’s under 30. I truly live in a place with lots of snow, but mild temps. I grew up in WI. 20 below was common. Here we get maybe ten days per year that hit 0. Also, for everyone who didn’t read the thread, this is our 4th plug-in. All three before this worked fine in zero degree temps. Decreased range? Of course. Electric unavailable? Absolutely not. If you don’t understand, stop trying to contribute. It’s simply annoying.

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