Survey- For those with misfire issues

[JDJT]

It all states specific like GiJohn said. I was told they’d pay for anything I’d done to it. 1200 miles on mine with the problem since 800 so I didn’t do anything I had planned.
All I’m hoping for is to break even so anything beyond that will be a plus. I can say that once they decide to buy it back it’s quick. Last Tuesday it was approved. Wednesday we sent them all the paperwork they wanted. Friday they asked for one more thing and told us to expect an offer Monday.
If you have kept everything you will be golden. There is a “usage” fee they charge you for the miles you put on it. It’s from the mileage your truck first went in for repairs; so don’t let them charge you for 8000 miles of driving if it first went into the shop at 1000 for example.
I’m beyond ready to get it gone and will never own an FCA product again.

Man, I am right there with you. Lemon Law in Pa is three tries to fix or 30 days in the garage. Today is the 29th straight day it’s been off road at the dealership. I can’t get the FCA customer retention specialist live, but they sent me an email as recently as last Friday saying “we are trying to expedite the part”. That part BTW is a full engine for replacement. I told them if I don’t have my truck by Wednesday morning, I want a buy back.
Like you, I will never purchase another FCA product again.

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[ShadowsPapa]

Man, I am right there with you. Lemon Law in Pa is three tries to fix or 30 days in the garage. Today is the 29th straight day it’s been off road at the dealership. I can’t get the FCA customer retention specialist live, but they sent me an email as recently as last Friday saying “we are trying to expedite the part”. That part BTW is a full engine for replacement. I told them if I don’t have my truck by Wednesday morning, I want a buy back.
Like you, I will never purchase another FCA product again.

I'd haved to look to get the number for sure, but Iowa is xx days in shop, they do not have to be consequitive. If it's in for 7, then you get it back, and then it's 20, and you get it back, and so on - add up the total number of days. OR, the number of times in the shop for the SAME issue - I think that's 3, regardless of number of days. It's pretty consumer-sided here. But I hope I never have to look up the details and use them.
So far - 10,500+ miles, no malfunction indicators, no misfire, no codes at all. They did the PCM update anyway because my VIN matched a list.

Good luck to all - I can feel the frustration in the air and I am the sort that could just lose it on them.

 

[Luxy60]

I've been purposely holding off on buying or ordering a new new Gladiator to see if these issues continue to show up in the 21's and/ or Jeep addresses continuing misfire/ CEL/ ESS problems with more TSB's and/ or recalls.

 

[Gijohn96]

Man, I am right there with you. Lemon Law in Pa is three tries to fix or 30 days in the garage. Today is the 29th straight day it’s been off road at the dealership. I can’t get the FCA customer retention specialist live, but they sent me an email as recently as last Friday saying “we are trying to expedite the part”. That part BTW is a full engine for replacement. I told them if I don’t have my truck by Wednesday morning, I want a buy back.
Like you, I will never purchase another FCA product again.

OK, SO HERE IS MY RANT.
I know at least a few of you have been waiting for an update on my replacement so here it is:

My overland has been in the shop a grand total of 79 of the 94 days I have owned it including 66 in a row. like you, I am waiting for a new engine.

My replacement overland (if I knew then what I know now, I would be done with FCA) is ion a train and supposed to be offloaded at the local distribution hub today. I was told it would take up to 2 weeks to get it to my local dealership. Here is where my patience is lost.

The FCA rep (reaquisition team) I am dealing with was assigned to my case on 10/15.
The person I have been working with since 9/4, when the buyback was authorized, switched departments at that time.
Before that, there was a rep for about 3 weeks with the retention team.
Before that was the original star case manager.

So, the FCA rep tells me she needs info from my dealer to proceed. This is after the truck is already in transport. I pulled payoff information from my credit union twice now and will have to do it a third time since I will have made another payment between now and when I get to pick up the new truck.

Friday, the rep says that after she gets the info from the dealer it will be an additional 4 WEEKS before they get checks cut and i can take possession of the new gladiator.

That was the point where I lost it. I called the dealership and spoke to the general manager about the information requested and he informed me that it had been sent more than once. This morning i tries to contact the FCA rep's manager and was told I could not speak to their manager.

When I called the 866 number to try and contact a manager, another rep said that they have managers but that "they do not take calls." Where is the accountability at Fiat Chrysler???

Up until last Friday, I was under the impression that my new truck would arrive, I would drive the check to my credit union, pick up another check, return to the dealership, turn in the rental that i have put over 2000 miles on, have the service dept. swap my shit over from one vehicle to another, then drive away. @JeepCares where are you on this BS?!

 

[JDJT]

OK, SO HERE IS MY RANT.
I know at least a few of you have been waiting for an update on my replacement so here it is:

My overland has been in the shop a grand total of 79 of the 94 days I have owned it including 66 in a row. like you, I am waiting for a new engine.

My replacement overland (if I knew then what I know now, I would be done with FCA) is ion a train and supposed to be offloaded at the local distribution hub today. I was told it would take up to 2 weeks to get it to my local dealership. Here is where my patience is lost.

The FCA rep (reaquisition team) I am dealing with was assigned to my case on 10/15.
The person I have been working with since 9/4, when the buyback was authorized, switched departments at that time.
Before that, there was a rep for about 3 weeks with the retention team.
Before that was the original star case manager.

So, the FCA rep tells me she needs info from my dealer to proceed. This is after the truck is already in transport. I pulled payoff information from my credit union twice now and will have to do it a third time since I will have made another payment between now and when I get to pick up the new truck.

Friday, the rep says that after she gets the info from the dealer it will be an additional 4 WEEKS before they get checks cut and i can take possession of the new gladiator.

That was the point where I lost it. I called the dealership and spoke to the general manager about the information requested and he informed me that it had been sent more than once. This morning i tries to contact the FCA rep's manager and was told I could not speak to their manager.

When I called the 866 number to try and contact a manager, another rep said that they have managers but that "they do not take calls." Where is the accountability at Fiat Chrysler???

Up until last Friday, I was under the impression that my new truck would arrive, I would drive the check to my credit union, pick up another check, return to the dealership, turn in the rental that i have put over 2000 miles on, have the service dept. swap my shit over from one vehicle to another, then drive away. @JeepCares where are you on this BS?!

Sounds like you need to get a lawyer or they need to make things right with a better settlement. That's a ridiculous amount of time to have to wait for a replacement.

 

[ShadowsPapa]

OK, SO HERE IS MY RANT.
I know at least a few of you have been waiting for an update on my replacement so here it is:

My overland has been in the shop a grand total of 79 of the 94 days I have owned it including 66 in a row. like you, I am waiting for a new engine.

My replacement overland (if I knew then what I know now, I would be done with FCA) is ion a train and supposed to be offloaded at the local distribution hub today. I was told it would take up to 2 weeks to get it to my local dealership. Here is where my patience is lost.

The FCA rep (reaquisition team) I am dealing with was assigned to my case on 10/15.
The person I have been working with since 9/4, when the buyback was authorized, switched departments at that time.
Before that, there was a rep for about 3 weeks with the retention team.
Before that was the original star case manager.

So, the FCA rep tells me she needs info from my dealer to proceed. This is after the truck is already in transport. I pulled payoff information from my credit union twice now and will have to do it a third time since I will have made another payment between now and when I get to pick up the new truck.

Friday, the rep says that after she gets the info from the dealer it will be an additional 4 WEEKS before they get checks cut and i can take possession of the new gladiator.

That was the point where I lost it. I called the dealership and spoke to the general manager about the information requested and he informed me that it had been sent more than once. This morning i tries to contact the FCA rep's manager and was told I could not speak to their manager.

When I called the 866 number to try and contact a manager, another rep said that they have managers but that "they do not take calls." Where is the accountability at Fiat Chrysler???

Up until last Friday, I was under the impression that my new truck would arrive, I would drive the check to my credit union, pick up another check, return to the dealership, turn in the rental that i have put over 2000 miles on, have the service dept. swap my shit over from one vehicle to another, then drive away. @JeepCares where are you on this BS?!

This is where I'd call the Iowa attorney general - if it was in Iowa, and then tell the dealership that that have 2 days to get things fixed up fast or the attorney general gets involved. (even if they were not) I'd file an official complaint with the state attorney general.

I'd be pulling out all the stops and tell them NO to the two weeks for delivery - get that truck on a private carrier if necessary but you will not wait two more weeks. Tell them you are done waiting.
Maybe even tell them that every week that passes means another grand, or else.

 

[JDJT]

Sounds like you need to get a lawyer or they need to make things right with a better settlement. That's a ridiculous amount of time to have to wait for a replacement.

Sounds like you need to get a lawyer or they need to make things right with a better settlement. That's a ridiculous amount of time to have to wait for a re

OK, SO HERE IS MY RANT.
I know at least a few of you have been waiting for an update on my replacement so here it is:

My overland has been in the shop a grand total of 79 of the 94 days I have owned it including 66 in a row. like you, I am waiting for a new engine.

My replacement overland (if I knew then what I know now, I would be done with FCA) is ion a train and supposed to be offloaded at the local distribution hub today. I was told it would take up to 2 weeks to get it to my local dealership. Here is where my patience is lost.

The FCA rep (reaquisition team) I am dealing with was assigned to my case on 10/15.
The person I have been working with since 9/4, when the buyback was authorized, switched departments at that time.
Before that, there was a rep for about 3 weeks with the retention team.
Before that was the original star case manager.

So, the FCA rep tells me she needs info from my dealer to proceed. This is after the truck is already in transport. I pulled payoff information from my credit union twice now and will have to do it a third time since I will have made another payment between now and when I get to pick up the new truck.

Friday, the rep says that after she gets the info from the dealer it will be an additional 4 WEEKS before they get checks cut and i can take possession of the new gladiator.

That was the point where I lost it. I called the dealership and spoke to the general manager about the information requested and he informed me that it had been sent more than once. This morning i tries to contact the FCA rep's manager and was told I could not speak to their manager.

When I called the 866 number to try and contact a manager, another rep said that they have managers but that "they do not take calls." Where is the accountability at Fiat Chrysler???

Up until last Friday, I was under the impression that my new truck would arrive, I would drive the check to my credit union, pick up another check, return to the dealership, turn in the rental that i have put over 2000 miles on, have the service dept. swap my shit over from one vehicle to another, then drive away. @JeepCares where are you on this BS?!

Sounds like you need to get a lawyer or they need to make things right with a better settlement. That's a ridiculous amount of time to have to wait for a replacement.

I had a discussion with my retention specialist today. I got the same story; 4 - 6 weeks for a buyback to be processed or I can wait another week for my replacement engine to arrive on November 2nd. My question to them was I keep getting an ETA of when the engine will arrive only to have it pushed out another week, what makes this time different? Clearly they’re trying to steer customers away from a full buyback with the 4 - 6 week wait on top of the frustrating time of ours they’ve already wasted, yet they can’t explain why it’s taking so long for a replacement part that’s rolling off an assembly line every day. They use that 3.6 Pentastar for several FCA vehicles.

 

[Gijohn96]

I had a discussion with my retention specialist today. I got the same story; 4 - 6 weeks for a buyback to be processed or I can wait another week for my replacement engine to arrive on November 2nd. My question to them was I keep getting an ETA of when the engine will arrive only to have it pushed out another week, what makes this time different? Clearly they’re trying to steer customers away from a full buyback with the 4 - 6 week wait on top of the frustrating time of ours they’ve already wasted, yet they can’t explain why it’s taking so long for a replacement part that’s rolling off an assembly line every day. They use that 3.6 Pentastar for several FCA vehicles.

If they have agreed to a buyback or replacement and yours gets fixed, they have to give you the truck back until the other processes.

 

[MauiBum]

Took mine up for trip #2 today. Was hopeful that it was just the flash and done. Got a call this afternoon that they ordered parts and they are a week out. Guess it was worse than I thought.

Visit #2 completed. They replaced lifters, rockers, both cam shafts, phazers and oil control values. Drove it home and no ESS or CEL. Fingers crossed this does the trick for my issue.

 

[flatboycms]

Visit #2 completed. They replaced lifters, rockers, both cam shafts, phazers and oil control values. Drove it home and no ESS or CEL. Fingers crossed this does the trick for my issue.

Mine is still in, I had the 2 degree out on the 2,4,6 side as well and new adjusters installed. I think they are going to follow in your foot steps.
If mine is not fixed this time, i will jump on the attorney route as soon as possible. @JeepCares, what is happening to GIJOHN is unacceptable.

 

[SJK]

Sadly, 6 weeks since my 4th repair attempt, my Gladiator Rubicon is back at the shop with engine misfire code, Cel Light, and avenger error message. I even got an email from Uconnect regarding the CEL. I asked my Lemon Law coordinator if FCA will replace the vehicle today. Awaiting a response. FCA has one final chance to resolve this to my satisfaction.

 

[Fdisker]

Since the Phaser banks cleaning and cam relearn on 10/5/20. I have had no CEL but have had 3 auto stop/start malfunctions dealer states he questions why no CEL but it seems to not happen or decreases if i put some octane booster in the tank questioning if it may be the gas I'm using

 

[SJK]

Since the Phaser banks cleaning and cam relearn on 10/5/20. I have had no CEL but have had 3 auto stop/start malfunctions dealer states he questions why no CEL but it seems to not happen or decreases if i put some octane booster in the tank questioning if it may be the gas I'm using

That is how mine went. CEL return is inevitable.

In my opinion, there is no fix for this problem short of a new engine or a brand new vehicle. This thread has 82 pages, and no one has yet reported that there is a long term fix for the problem via parts replacement or computer flash. I am very disappointed in Jeep.

 

[1JeepFamily]

That is how mine went. CEL return is inevitable.

In my opinion, there is no fix for this problem short of a new engine or a brand new vehicle. This thread has 82 pages, and no one has yet reported that there is a long term fix for the problem via parts replacement or computer flash. I am very disappointed in Jeep.

DISCLAIMER: This is not a brag, but the latest PCM flash fixed all my issues—and I've been driving it for almost 1,000 miles since getting it back. No (@!), no CEL, even the knock, hard idle, and poor shift points are gone. It purrs.

I just want to give others hope that the PCM flash may solve their issues long term. Those with build dates at the end of the Demon Months™ (like mine)—who also have less prevalent and severe symptoms than others ITT—may find similar results from the flash.

The real conundrum seems to be that there's no universal solution to these identical issues across individual vehicles. That is absolutely disappointing.

 

[Oakstump]

I agree only fix is new engine or new car. I’ve had mine back a week from their repair of realigning my cam shaft. Last two days auto start/stop error message, rough idle, shutter and obvious misfire. So far no CEL but it will come. I am very disappointed in Jeep as well. Just admit there is a problem.
My buyback is still on going. We were told it would take about a month to get us a check, FCA must make their own special paper using the tears of their customers. We are still waiting on our offer...Maybe Santa will bring me a GMC.

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