TPMS Issue

[sheepdog566]

So the rest of the story...

Les Schwab opened up the tires and there were aftermarket sensors. They replaced them with OEM and the system now works great.

I called the Jeep service department who originally did the work and talked with the department supervisor. He had my service history up as I explained to him the situation. I brought it out for a service including tire rotation. I brought back the Jeep three different times to try and fix the TPMS that no longer worked after the service.

Let him know when Les Schwab opened up the tires they found after-market sensors and after replacing with OEM they now work great.

He went into a long diatribe of what their processes are for troubleshooting this problem. I noted with him that one of the processes is to look for after-market sensors. Telling him that they obviously did not open up the tires and look at the sensors or else they would have seen after-market sensors. I let him know at that point it would have been a quick call to me to replace them with OEM and I would have said okay.

He then let me know their service shop has been without a tire changing machine all summer. He said they just got one in and have yet to get it set up. So no they did not open up the tires. This is where I got upset.

So you let me waste my time bringing my Jeep out three times knowing you could not properly troubleshoot the problem? He said yes it looks like the team did do that. I'm sorry.

And for him that was the end. No offer to make things right, whatever that might be. I let him know he lost a customer because I could not trust his shop to do good work. He said he understood.

That was it. Piss poor customer service.

I would like the national service folks to know this. I could not figure out a contact for them on their site as everything pushes you back to the local dealer. The customer satisfaction survey link from the service has expired.

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[Mr._Bill]

So the rest of the story...

Les Schwab opened up the tires and there were aftermarket sensors. They replaced them with OEM and the system now works great.

I called the Jeep service department who originally did the work and talked with the department supervisor. He had my service history up as I explained to him the situation. I brought it out for a service including tire rotation. I brought back the Jeep three different times to try and fix the TPMS that no longer worked after the service.

Let him know when Les Schwab opened up the tires they found after-market sensors and after replacing with OEM they now work great.

He went into a long diatribe of what their processes are for troubleshooting this problem. I noted with him that one of the processes is to look for after-market sensors. Telling him that they obviously did not open up the tires and look at the sensors or else they would have seen after-market sensors. I let him know at that point it would have been a quick call to me to replace them with OEM and I would have said okay.

He then let me know their service shop has been without a tire changing machine all summer. He said they just got one in and have yet to get it set up. So no they did not open up the tires. This is where I got upset.

So you let me waste my time bringing my Jeep out three times knowing you could not properly troubleshoot the problem? He said yes it looks like the team did do that. I'm sorry.

And for him that was the end. No offer to make things right, whatever that might be. I let him know he lost a customer because I could not trust his shop to do good work. He said he understood.

That was it. Piss poor customer service.

I would like the national service folks to know this. I could not figure out a contact for them on their site as everything pushes you back to the local dealer. The customer satisfaction survey link from the service has expired.

Send a private message to @JeepCares

Nothing may get done, but you can register a complaint about the dealer and the three visits. Try for a labor reimbursement for the outside shop you had to use to due to the dealer having no functioning tire machine.

 

[sheepdog566]

Send a private message to @JeepCares

Nothing may get done, but you can register a complaint about the dealer and the three visits. Try for a labor reimbursement for the outside shop you had to use to due to the dealer having no functioning tire machine.

Message sent. Thank you.

 

[Texbaz]

It is sad they knew what they weren't doing to troubleshoot your vehicle, and 3 separate times.
To me if you Paid them for that service then you were defrauded.

Seems if they are not willing to make any part of the situation right you could file for restoration of the money taken by the dealership but that might be it. But, what a pain in butt that could be.
So, now before you drop off your keys you have to interrogate the service writer. Do you have the techs and the equipment?

Sorry you had to deal with it but glad it's working.

 

[sheepdog566]

It is sad they knew what they weren't doing to troubleshoot your vehicle, and 3 separate times.
To me if you Paid them for that service then you were defrauded.

Seems if they are not willing to make any part of the situation right you could file for restoration of the money taken by the dealership but that might be it. But, what a pain in butt that could be.
So, now before you drop off your keys you have to interrogate the service writer. Do you have the techs and the equipment?

Sorry you had to deal with it but glad it's working.

Other than the original service I did not pay for their attempts to fix the TPMS. I did notice at Les Schwab they did not rotate the spare in their rotation, so it makes you wonder what else they didn't do.

 

[Mr._Bill]

Other than the original service I did not pay for their attempts to fix the TPMS. I did notice at Les Schwab they did not rotate the spare in their rotation, so it makes you wonder what else they didn't do.

A standard rotation is four tires. They don't usually include the spare in the rotation unless you request it.

 

[Gatorized]

you indicate you are running on 37’s, but don’t mention if you have the spare on the same wheels - the oem spare is steel and has no TPMS. Which could. Account for why they did not rotate in the spare.

Other than the original service I did not pay for their attempts to fix the TPMS. I did notice at Les Schwab they did not rotate the spare in their rotation, so it makes you wonder what else they didn't do.

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