Oracle tail light issue

[HorneyBadger]

I think he's referring to Oracle originally stating they were plug and play without needing resistors or jeeps needing to be programmed for them. They were misleading in the beginning and then switched up which has been a pretty common trend with them. I wonder why they just didn't build the resistors into the units, even most of the China taillights have the resistors built in.

Jamie, My Tacoma taillights has external resistors and had to be hardwired in(not Oracle lights). Put the Oracle flush mount in the wifes JL, no issues. Put them into my JT and it took some coercing but they worked. Should be the same wiring but this sounds like a JT issue rather than blaming the light manufacturer. Electrons and canbus are wonderful things!
As with any LED manufacturer, there may be a restocking fee. I have had Custom Dynamics lights on my Harleys for years. Take them off the old and move them to the new. There is a lifetime warranty (depending on the defect). Send them back and after they test, they determine if its free or you get charged. So theres either a restock fee or.... the company will not take back any electronic parts. Way of the world.

for example allmoparparts -

We will accept the return provided it is unused, in original box/package, is in like new condition and returned within 30 days of receipt. Special ordered parts may incur a 15% return fee.

Some Special ordered parts, Electrical parts and Performance parts are non-returnable.

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[ckgjt]

Jamie, My Tacoma taillights has external resistors and had to be hardwired in(not Oracle lights). Put the Oracle flush mount in the wifes JL, no issues. Put them into my JT and it took some coercing but they worked. Should be the same wiring but this sounds like a JT issue rather than blaming the light manufacturer. Electrons and canbus are wonderful things!
As with any LED manufacturer, there may be a restocking fee. I have had Custom Dynamics lights on my Harleys for years. Take them off the old and move them to the new. There is a lifetime warranty (depending on the defect). Send them back and after they test, they determine if its free or you get charged. So theres either a restock fee or.... the company will not take back any electronic parts. Way of the world.

for example allmoparparts -

We will accept the return provided it is unused, in original box/package, is in like new condition and returned within 30 days of receipt. Special ordered parts may incur a 15% return fee.

Some Special ordered parts, Electrical parts and Performance parts are non-returnable.

wait you said "JT issue not the light manufacturer" WRONG..Oracle is selling a light that does not work ON A JT as advertised and because of this it cost people MONEY to "try" their products.

 

[JP_Oracle]

How do you rationalize a "Plug-N-Play" product needs a Programmer to work is not a product defect ?!?!?!?!?!? Also how is this not even mentioned on the product description ?

The same light will work on another gladiator with no issues, therefore not a defect.

 

[WITCH3R]

I believe the big issue here is not that the lights are junk nor defective. But a clear understanding and a disclaimer put in the website stating a programmer may be needed so the consumer is not caught off guard. What if the customer did not have enough money for a programmer and they thought the same thing. Well these were plug and play. Now they need to return them to mearly be hit with a restock fee. That to me is not right. Just take 5 min and put a disclaimer in the website. @JP_Oracle After that I think the issue will resolve itself and there would of been no need for this thread.

 

[ckgjt]

The same light will work on another gladiator with no issues, therefore not a defect.

so that's how you guys look at it??..wow..

 

[Jeeperjamie]

Jamie, My Tacoma taillights has external resistors and had to be hardwired in(not Oracle lights). Put the Oracle flush mount in the wifes JL, no issues. Put them into my JT and it took some coercing but they worked. Should be the same wiring but this sounds like a JT issue rather than blaming the light manufacturer. Electrons and canbus are wonderful things!
As with any LED manufacturer, there may be a restocking fee. I have had Custom Dynamics lights on my Harleys for years. Take them off the old and move them to the new. There is a lifetime warranty (depending on the defect). Send them back and after they test, they determine if its free or you get charged. So theres either a restock fee or.... the company will not take back any electronic parts. Way of the world.

for example allmoparparts -

We will accept the return provided it is unused, in original box/package, is in like new condition and returned within 30 days of receipt. Special ordered parts may incur a 15% return fee.

Some Special ordered parts, Electrical parts and Performance parts are non-returnable.

Look if you like the tail lights all good, but Oracle shouldn't be advertising a product that doesn't work like they say it will on all JT's. You can't say these things are plug and play if some have got to reprogram to make them work. You can't switch up after people get them and say, well now we figured out that some need to program their jeep to make them work. I guess you can but that's poor business and then say now we are going to make you pay a restock fee if you don't want to keep them based on our mistake. I'm particularly talking about when they first were selling them, they have made it pretty clear now but still I think the plug and play should be removed from their advertising.

I know how the Canbus works and how all over the place it is and that's exactly the reason Oracle should of been ahead of it and knew that some jeeps would need the programming. R&D should of been on top of that if they were on their game.

As far as the resistor goes, I won6 hold that against them,. personally I'd rather have a external resistor over a built in one because if it fails you can replace just the adapter. If it's internal then the light itself is trash.

 

[StrainedSky]

The same light will work on another gladiator with no issues, therefore not a defect.

Cleary it doesn't so there for its a defect as it needs a programmer. You advertise as PlugNPlay with no exception listed for 2022.

 

[StrainedSky]

I believe the big issue here is not that the lights are junk nor defective. But a clear understanding and a disclaimer put in the website stating a programmer may be needed so the consumer is not caught off guard. What if the customer did not have enough money for a programmer and they thought the same thing. Well these were plug and play. Now they need to return them to mearly be hit with a restock fee. That to me is not right. Just take 5 min and put a disclaimer in the website. @JP_Oracle After that I think the issue will resolve itself and there would of been no need for this thread.

This right here. There needs to be a big disclaimer and they also need to communicate that with the 3rd party network that sells them as thats how I got bit by these. And 15% fee for something that doesnt work is crazy.

 

[ZoMojave]

Guess you didnt read the entire paragraph, just pick and choose! Some gladiators have issues (22MY). If you run into the issue then there are options to get them to work. If you dont like the options then send them back and go with something else. An LED tailight assembly is pretty basic.

Full disclosure is needed before the time of purchase. Not after.

 

[WITCH3R]

UPDATE*

The Jscan did fix the issue i was having. The lights work perfectly whether the resistors are plugged in or not.

 

[Jeeperjamie]

UPDATE*

The Jscan did fix the issue i was having. The lights work perfectly whether the resistors are plugged in or not.

Glad you worked it out. I figured that would fix it based on what you were describing.

 

[Jefe1018]

I always get a chuckle at how many folks love to pour it on Oracle in these threads. Most of us literally spend hundreds if not thousands to modify our rigs but the second one thing is a slight inconvenience…..

 

[WITCH3R]

I always get a chuckle at how many folks love to pour it on Oracle in these threads. Most of us literally spend hundreds if not thousands to modify our rigs but the second one thing is a slight inconvenience…..

I think the big thing is being caught off guard and immediately thinking they are defective. There is really no clear answer on the interwebs from what i found. Hopefully this thread will clear it up a bit. All it is..is a simple disclaimer put in the website. I would be happy to do it but i need their permission to access their site. Some people do not have the financials to purchase more outside of the lights so i am sure it is frustrating. Luckily i do have the financials to purchase more to make things work.

 

[Jefe1018]

I think the big thing is being caught off guard and immediately thinking they are defective. There is really no clear answer on the interwebs from what i found. Hopefully this thread will clear it up a bit. All it is..is a simple disclaimer put in the website. I would be happy to do it but i need their permission to access their site. Some people do not have the financials to purchase more outside of the lights so i am sure it is frustrating. Luckily i do have the financials to purchase more to make things work.

I wholeheartedly agree with that sentiment and my comment was by no means a dig at you, but instead towards all the folks claiming blindly these are junk. I would honesty just recommend a disclaimer for professional installation recommended because with JSCAN it was an extra 5 minutes to the job.

 

[Jeeperjamie]

I wholeheartedly agree with that sentiment and my comment was by no means a dig at you, but instead towards all the folks claiming blindly these are junk. I would honesty just recommend a disclaimer for professional installation recommended because with JSCAN it was an extra 5 minutes to the job.

A lot of people have had them fly off their jeeps going down the road and Oracle said they were not installed right because people didn't tighten them up right and refused to honor a warranty on them. Oracle has been passing the buck and refusing warranty claims or charging ridiculous restocking fees for a while now. Just not a good way to do business. If your product sucks just admit it and at least offer to research the problems and come up with a fix, and maybe help the customer out with the cost of said remedy.

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