Dealer says USB is not warranty-able

[Mojave Bear]

Hey all

Y'all know Uconnect and USB sometimes have issues.

Dealer replaced the Uconnect radio unit under warranty but says the USB ports, which are also malfunctioning, is not covered and ~ CAD$350.

I saw others on this forum get their USB units replaced under warranty, so I'm wondering if anyone here can please kindly shed light how they did that? Is this a dealer discretion kind of thing or a Jeep thing. @JeepCares perhaps you might also know?

This is us, 20,000miles and warranty until August 2025 from BC Canada.

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[Erievon]

Are the USB ports not between the bumpers? How can a bumper to bumper warranty exclude anything that isn't user caused?

 

[JeepCares]

Hey all

Y'all know Uconnect and USB sometimes have issues.

Dealer replaced the Uconnect radio unit under warranty but says the USB ports, which are also malfunctioning, is not covered and ~ CAD$350.

I saw others on this forum get their USB units replaced under warranty, so I'm wondering if anyone here can please kindly shed light how they did that? Is this a dealer discretion kind of thing or a Jeep thing. @JeepCares perhaps you might also know?

This is us, 20,000miles and warranty until August 2025 from BC Canada.

Thank you for bringing this to our attention. Furthermore, since it appears that you're located outside of the US, we recommend reaching out to the Jeep Canada team by calling 1-800-465-2001, as they will be in the best position to further assist you with these concerns for your Jeep vehicle.

Dakota
Jeep Cares

 

[kevman65]

Things be different in Canuckia......

 

[Mojave Bear]

Update: FCA Canada says USB ports are treated as an "accessory" and is indeed not covered by warranty.

 

[swtrailboss]

Update: FCA Canada says USB ports are treated as an "accessory" and is indeed not covered by warranty.

I would blow up( call repeatedly) there phones, emails or whatever you can do to make contact( repeatedly until you get the right person). If this item was not added as an accessory after the purchase of the vehicle it’s considered original equipment.

 

[Dave D]

Update: FCA Canada says USB ports are treated as an "accessory" and is indeed not covered by warranty.

Were these the USB connectors that came with the Jeep or aftermarket.
If it came out of the factory with it then why wouldnt they cover it.

 

[Mojave Bear]

Were these the USB connectors that came with the Jeep or aftermarket.
If it came out of the factory with it then why wouldnt they cover it.

100% from factory. The stock USB ports that we plug our cables into.

It is a bit crazy.

 

[Dls79]

Call Jeep Cares.

 

[Mojave Bear]

Call Jeep Cares.

Yup they're the ones who told me this 'policy' without hesitation, matter of fact.

 

[GWolgamott]

wow... so a factory part is an accessory now @JeepCares is this just a Canada thing or it is some petty thing to save money on a problem child issue?

 

[aldo98229]

What a cheap, stupid way to piss off its customers.

Stellantis is run by absolute morons.

 

[SoK66]

Update: FCA Canada says USB ports are treated as an "accessory" and is indeed not covered by warranty.

What a crock! For God's sake Jeep!

 

[chrismeece74]

Wow, we just had those replaced in my wife's Wrangler under warranty because one of then was shorted internally.

 

[Rahkmalla]

wow... so a factory part is an accessory now @JeepCares is this just a Canada thing or it is some petty thing to save money on a problem child issue?

If you are not familiar, @JeepCares never actually publicly comments on anything, they just tell people to DM them with their issues and pass that DM off to a @JeepDoesn'tCare customer service employee. Good money says the people who operate the @JeepDoesn'tCare social media accounts are not allowed to say or do much of anything, including verifying or making comments on what is and what is not covered by a warranty.

Don't get mad at the people operating the @JeepDoesn'tCare social media account, they're probably interns who would get fired if they ever even tried to put in enough effort required to earn the name @JeepCares.

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