Dead Gladiator; Need Advice

[adamjspooner]

Hi, folks. I’m at my wit’s end and could really use some advice. Here’s my story:

On Sunday, January 29th (my birthday, no less), I took a trip to the hardware store in my 2021 Jeep Gladiator Rubicon EcoDiesel. The hardware store is about 15 minutes from my house. The trip was mostly uneventful until I got about 3 miles from my house on the return trip. I took off from a light, but the Jeep went into limp mode with a max speed of 20 mph. A warning on the dash showed a problem with the electronic throttle control. I made it home with only a few people laying on the horn.

I called my local Jeep dealership first thing on Monday, and they scheduled a tow truck. The tow truck arrived after about 45 minutes. At that point, the Jeep wouldn’t even start. So, we put it into neutral and winched it onto the bed of the tow truck. The dealership is about 15 minutes from my house, and I called them after 30 minutes to ensure it arrived safely. They confirmed they had my Jeep and were going to start looking into it.

Yesterday was the start of the 8th week of not having my Gladiator. The dealership has contacted me once (to return my call). They do not communicate with me unless I visit them in person (I was shocked when they returned my call; I've given up trying to get ahold of them on the phone). They’ve never offered me a loaner/rental. I had a rental for 3 days during the third week of them having my Jeep but only because I begged, essentially.

They do not know what it wrong with the Jeep. They’ve replaced the cam shaft sensor and the powertrain control module. Both of those things were replaced within the first month of them having it. Neither fixed it; it’s still in limp mode.

To add insult to injury, my Jeep has Rock Slide Engineering Step Sliders. They were in perfect working order when it was towed to the dealership. Now the driver’s side step is broken, in the open position and will not go up. I only found this out because I stopped by the dealership and they showed it to me. They did not call to report that it was broken (or how).

This Jeep is in pristine condition. It has ~21K miles on it (after almost 2 years). It has a 3.5" lift with 38" tires. There have been no modifications to anything related to the powertrain (no tune, nothing).

I contacted a lemon lawyer, but my dealership is unable to give me the documentation (a work order) I need in order to move forward with the lawyer. Namely, the lawyer states that FCA/Stellantis needs proof of the date the dealership took possession of the vehicle, the fixes they’ve attempted, the dates they attempted those fixes, and the current status of the vehicle. The only documentation they can provide is one with the fixes they’ve attempted with a “promise date” (February 28th). The documentation doesn’t show when they took possession, what dates they attempted the fixes, or the fact that the vehicle is still essentially dead.

At this point, I don’t know what else to do. They’re not working on the Jeep; it’s just sitting in the back lot at the dealership.

I could really use some advice. ??

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[Pescatoral Pursuit]

TL;Dr.

Can you sum it up?

 

[ecidiego]

TL;Dr.

Can you sum it up?

Jeep broke.
Dealer is a worthless POS


Basically - the usual.

 

[sharpsicle]

Can't your lawyer pursue legal routes to get that documentation? I would think this isn't the first time a dealership has been unwilling to share information when it becomes a legal thing, but a lawyer should know the ropes to get that sorted regardless.

 

[Medical_Bartender]

Can't your lawyer pursue legal routes to get that documentation? I would think this isn't the first time a dealership has been unwilling to share information when it becomes a legal thing, but a lawyer should know the ropes to get that sorted regardless.

This is what I'm thinking. If they sent the tow to pick up your vehicle way back when then surely they provided you or the dealer with some form of verification of when it was picked up from your house.

Sounds like they dealer is a useless POS and at this point I'd be in heavy conversation with your lawyer regarding your options. I'd also give the dealer an official notice that you are done with their shenanigans and will pursue legal action if they do not start giving you some answers NOW.

 

[Free2roam]

Get @JeepCares involved!
That's the first thing I did when mine went down a couple years ago

 

[Guns_N_Rosaries]

The fact that they say that they can't provide documentation makes me wonder if they'd even done any of the work they say they have. Let your lawyer get into contact with them, and I'm sure with legal threats, they'll be able to get the documentation you need if it even exists.

 

[Lunentucker]

You should be able to get possession documentation from the towing company.
Beyond that, contact @JeepCares via PM and see what they can tell you.

Beyond that... get creative.
Take the extra fob and park nearby but not on the property.
Start setting off the panic alarm. After they've come out to investigate and have turned it off, do it again. Repeat until they've taken it inside to investigate.
Then walk in and tell them that you were driving by and thought you'd stop in for an update.

Did you buy the Jeep there?
Is your salesperson still working there?
Try going through them.

 

[Lunentucker]

I wouldn't worry much about the step until the rest of it is sorted out.
If there's no physical damage then you should be able to fix them, perhaps with some help from the manufacturer.

 

[22EcoDs]

Have them look at the main harness that rubs on the exhaust for the EcoDiesel.

 

[Minty JL]

What a shit show.

Sounds like you have a lazy lawyer on your hands.....

 

[Puch]

Hi, folks. I’m at my wit’s end and could really use some advice. Here’s my story:

On Sunday, January 29th (my birthday, no less), I took a trip to the hardware store in my 2021 Jeep Gladiator Rubicon EcoDiesel. The hardware store is about 15 minutes from my house. The trip was mostly uneventful until I got about 3 miles from my house on the return trip. I took off from a light, but the Jeep went into limp mode with a max speed of 20 mph. A warning on the dash showed a problem with the electronic throttle control. I made it home with only a few people laying on the horn.

I called my local Jeep dealership first thing on Monday, and they scheduled a tow truck. The tow truck arrived after about 45 minutes. At that point, the Jeep wouldn’t even start. So, we put it into neutral and winched it onto the bed of the tow truck. The dealership is about 15 minutes from my house, and I called them after 30 minutes to ensure it arrived safely. They confirmed they had my Jeep and were going to start looking into it.

Yesterday was the start of the 8th week of not having my Gladiator. The dealership has contacted me once (to return my call). They do not communicate with me unless I visit them in person (I was shocked when they returned my call; I've given up trying to get ahold of them on the phone). They’ve never offered me a loaner/rental. I had a rental for 3 days during the third week of them having my Jeep but only because I begged, essentially.

They do not know what it wrong with the Jeep. They’ve replaced the cam shaft sensor and the powertrain control module. Both of those things were replaced within the first month of them having it. Neither fixed it; it’s still in limp mode.

To add insult to injury, my Jeep has Rock Slide Engineering Step Sliders. They were in perfect working order when it was towed to the dealership. Now the driver’s side step is broken, in the open position and will not go up. I only found this out because I stopped by the dealership and they showed it to me. They did not call to report that it was broken (or how).

This Jeep is in pristine condition. It has ~21K miles on it (after almost 2 years). It has a 3.5" lift with 38" tires. There have been no modifications to anything related to the powertrain (no tune, nothing).

I contacted a lemon lawyer, but my dealership is unable to give me the documentation (a work order) I need in order to move forward with the lawyer. Namely, the lawyer states that FCA/Stellantis needs proof of the date the dealership took possession of the vehicle, the fixes they’ve attempted, the dates they attempted those fixes, and the current status of the vehicle. The only documentation they can provide is one with the fixes they’ve attempted with a “promise date” (February 28th). The documentation doesn’t show when they took possession, what dates they attempted the fixes, or the fact that the vehicle is still essentially dead.

At this point, I don’t know what else to do. They’re not working on the Jeep; it’s just sitting in the back lot at the dealership.

I could really use some advice. ??

I’m no lawyer, but I would think that once you hire a lawyer, they do all the gathering of documents? That’s why they get the big bucks.
Anyway, when I had my JT in for a warranty issue, they would call me and tell me it was fixed. I would get there and tell them it wasn’t fixed. They would then check out the truck like I took it home and then check it back in days later when they decided to work on it again. This happened a couple of time and the truck never left the dealership. I only mention this because that’s the kind of games they play. I’m not sure why they did, but as far as I am concerned it should have been checked in until it was fixed.
Your dealership might be hesitant to give up docs because they already messed with the records?
Document everything! Document every person you talk to, dates, times, EVERYTHING!
Good luck.

 

[JeepCares]

Hi, folks. I’m at my wit’s end and could really use some advice. Here’s my story:

On Sunday, January 29th (my birthday, no less), I took a trip to the hardware store in my 2021 Jeep Gladiator Rubicon EcoDiesel. The hardware store is about 15 minutes from my house. The trip was mostly uneventful until I got about 3 miles from my house on the return trip. I took off from a light, but the Jeep went into limp mode with a max speed of 20 mph. A warning on the dash showed a problem with the electronic throttle control. I made it home with only a few people laying on the horn.

I called my local Jeep dealership first thing on Monday, and they scheduled a tow truck. The tow truck arrived after about 45 minutes. At that point, the Jeep wouldn’t even start. So, we put it into neutral and winched it onto the bed of the tow truck. The dealership is about 15 minutes from my house, and I called them after 30 minutes to ensure it arrived safely. They confirmed they had my Jeep and were going to start looking into it.

Yesterday was the start of the 8th week of not having my Gladiator. The dealership has contacted me once (to return my call). They do not communicate with me unless I visit them in person (I was shocked when they returned my call; I've given up trying to get ahold of them on the phone). They’ve never offered me a loaner/rental. I had a rental for 3 days during the third week of them having my Jeep but only because I begged, essentially.

They do not know what it wrong with the Jeep. They’ve replaced the cam shaft sensor and the powertrain control module. Both of those things were replaced within the first month of them having it. Neither fixed it; it’s still in limp mode.

To add insult to injury, my Jeep has Rock Slide Engineering Step Sliders. They were in perfect working order when it was towed to the dealership. Now the driver’s side step is broken, in the open position and will not go up. I only found this out because I stopped by the dealership and they showed it to me. They did not call to report that it was broken (or how).

This Jeep is in pristine condition. It has ~21K miles on it (after almost 2 years). It has a 3.5" lift with 38" tires. There have been no modifications to anything related to the powertrain (no tune, nothing).

I contacted a lemon lawyer, but my dealership is unable to give me the documentation (a work order) I need in order to move forward with the lawyer. Namely, the lawyer states that FCA/Stellantis needs proof of the date the dealership took possession of the vehicle, the fixes they’ve attempted, the dates they attempted those fixes, and the current status of the vehicle. The only documentation they can provide is one with the fixes they’ve attempted with a “promise date” (February 28th). The documentation doesn’t show when they took possession, what dates they attempted the fixes, or the fact that the vehicle is still essentially dead.

At this point, I don’t know what else to do. They’re not working on the Jeep; it’s just sitting in the back lot at the dealership.

I could really use some advice. ??

Hi there. If you want to discuss your concerns further, please send our team a private message.

Kate
Jeep Cares

 

[Pescatoral Pursuit]

Jeep broke.
Dealer is a worthless POS


Basically - the usual.

Not all heroes wear capes.

 

[4xjeepr]

Hi, folks. I’m at my wit’s end and could really use some advice. Here’s my story:

On Sunday, January 29th (my birthday, no less), I took a trip to the hardware store in my 2021 Jeep Gladiator Rubicon EcoDiesel. The hardware store is about 15 minutes from my house. The trip was mostly uneventful until I got about 3 miles from my house on the return trip. I took off from a light, but the Jeep went into limp mode with a max speed of 20 mph. A warning on the dash showed a problem with the electronic throttle control. I made it home with only a few people laying on the horn.

I called my local Jeep dealership first thing on Monday, and they scheduled a tow truck. The tow truck arrived after about 45 minutes. At that point, the Jeep wouldn’t even start. So, we put it into neutral and winched it onto the bed of the tow truck. The dealership is about 15 minutes from my house, and I called them after 30 minutes to ensure it arrived safely. They confirmed they had my Jeep and were going to start looking into it.

Yesterday was the start of the 8th week of not having my Gladiator. The dealership has contacted me once (to return my call). They do not communicate with me unless I visit them in person (I was shocked when they returned my call; I've given up trying to get ahold of them on the phone). They’ve never offered me a loaner/rental. I had a rental for 3 days during the third week of them having my Jeep but only because I begged, essentially.

They do not know what it wrong with the Jeep. They’ve replaced the cam shaft sensor and the powertrain control module. Both of those things were replaced within the first month of them having it. Neither fixed it; it’s still in limp mode.

To add insult to injury, my Jeep has Rock Slide Engineering Step Sliders. They were in perfect working order when it was towed to the dealership. Now the driver’s side step is broken, in the open position and will not go up. I only found this out because I stopped by the dealership and they showed it to me. They did not call to report that it was broken (or how).

This Jeep is in pristine condition. It has ~21K miles on it (after almost 2 years). It has a 3.5" lift with 38" tires. There have been no modifications to anything related to the powertrain (no tune, nothing).

I contacted a lemon lawyer, but my dealership is unable to give me the documentation (a work order) I need in order to move forward with the lawyer. Namely, the lawyer states that FCA/Stellantis needs proof of the date the dealership took possession of the vehicle, the fixes they’ve attempted, the dates they attempted those fixes, and the current status of the vehicle. The only documentation they can provide is one with the fixes they’ve attempted with a “promise date” (February 28th). The documentation doesn’t show when they took possession, what dates they attempted the fixes, or the fact that the vehicle is still essentially dead.

At this point, I don’t know what else to do. They’re not working on the Jeep; it’s just sitting in the back lot at the dealership.

I could really use some advice. ??

I'm in Thomasville, what dealership are you going through? Definitely want to make sure I don't go there! Can pm me if you prefer.

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