Disappointed with poor quality control

[NC_Overland]

Having work in the auto industry for years, I’m puzzled by how you’re so sure that the vehicle left the factory damaged. It likely happened in transport or possibly at the dealership. It’s almost a daily occurrence to have a truckload of cars arrive and one is damaged. Some damage is way worse than others. It’s mainly, small easily fixable stuff but sometimes it’s significant and has to go to a body shop.

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[Bowerss2]

For example when mine came in the window sticker said it had bed liner, turns out no bed liner. They found that during the PDI, and within a few minutes they were on the phone with the factory the dealer was credited and they removed it from my invoice. Work out well cuz I was able to get it bedlined by Line-X for slightly less than what the factory liner was going to cost.

anyway I just don't know what you mean by they couldn't work it out with the factory. That is literally how the PDI works. If they signed for it without doing a thorough job then you should be annoyed with them.


How bad were the scratches on the wheels? Something that could have been removed with rubbing compound? Or was it down to metal? Either way it should not be your problem to fix but there may have been a simpler solution with the dealership.

 

[danielspivey]

Ordered Rubicon Gladiator on January 17, Jeep came in last Thursday. Went to buy it on Saturday to find 3 out of 4 scratched wheels, 3 scratches on the vehicle and more troubling passenger floor board was soaking wet. Before everyone starts ranting it’s a Jeep and is going to leak stories. The dealer said this was his first one that has come in with a roof leak already. Roof panels were water tight as they tested them. Was very disappointed in the condition of the Jeep and poor quality control from the factory. If I wanted scratches on a brand new vehicle I would at least enjoy being the one to create them. Not paying for them upfront with no pleasure in creating them myself. I have bought and sold many vehicles in my time but this was a complete joke for quality control.

This sucks, but I can almost guarantee the wet carpet wasn’t from the dealer but when the vehicle was getting moved before or after transport while it was raining heavy. All it’s takes is 5 seconds to get the carpet completely wet with the way the door/top channel is designed. There is a couple treads to this....

As for the scratches this happened when I bought a new accord this year. It had the 19 inch wheels and 3 were scratched. When I was going the walk through I saw the scratches... and told them they needed to swap them out with other wheels on the lot or I was walking. Within 20 minutes service/sales worked it out and they swapped all 3 out.

 

[1911tacticalnut]

Dude, you came on here and posted a rant without photos or much information. Then you come back with more information after people reply and call us "JEEP LOVERS" (which most of us are, BTW; but you seem to be using the term in a derogatory way implying we blindly defend the manufacturer which is not true) and "knot heads" because we made suggestions based on the limited information we had.

They don't just build and ship it out "with problems or not"...just ask some of the members here who waited much longer than expected and it turned out to be held at the factory to fix a minor issue (one I recall reading had a stitching issue on the seat).

Is it possible Jeep shipped out a damaged vehicle? Yes. But again, that is why dealers charge for the PDI and anything wrong should be fixed before you even see the truck. It is up to them to fight with FCA to pay to fix everything, not just pass it off to the buyer "because JEEP will not work with them after signing for the delivery". That sounds unlikely to me; I'd think there would be a sign-off after PDI, not delivery to the lot. Perhaps someone who works at a dealership will see this and chime in here. If it is after PDI, then your dealer's service department did a crappy job inspecting it. Either way, it sounds like that's the dealer's problem, not yours; you paid for a new vehicle, so it should be handed over to you in new condition.

Or is it possible the delivery truck driver messed something up and tried to cover it up so he wouldn't get in trouble (or his/her boss instructed the driver to cover it up so they wouldn't be charged for the damage)? You don't think the shipping company would have extra film to replace any that might have got damaged when the driver was loading the trailer? And maybe, just maybe, the driver (or someone at the dealership) left the passenger window open after unloading and it rained?

You refusing to close the deal was the smartest thing you've said in this thread.

It is what it is. I love JEEPS as much as anyone else but I will not defend someone in the wrong just because I like them. Bottom line they screwed up whether anyone wants to hear it or not. Everyone can make as many excuses for them to pacify their beliefs but if they were so ethical then why are they continuing to ship defaulted JEEPS, they would fix the crappy misfire issues instead of continuing to ship faulty Jeep’s. Dude that is a mouth full of hypothetical to blame the delivery company in that manner. The dealer is jamming that piss poor unit down JEEPS throat and going to make them eat it. Which is the right move in my opinion.
Sorry if I offended anyone but it really is ridiculous to hear people defend FCA as they do when someone complains about piss poor quality control shipping from the factory as if it never happens. Have a good night

 

[1911tacticalnut]

For example when mine came in the window sticker said it had bed liner, turns out no bed liner. They found that during the PDI, and within a few minutes they were on the phone with the factory the dealer was credited and they removed it from my invoice. Work out well cuz I was able to get it bedlined by Line-X for slightly less than what the factory liner was going to cost.

anyway I just don't know what you mean by they couldn't work it out with the factory. That is literally how the PDI works. If they signed for it without doing a thorough job then you should be annoyed with them.


How bad were the scratches on the wheels? Something that could have been removed with rubbing compound? Or was it down to metal? Either way it should not be your problem to fix but there may have been a simpler solution with the dealership.

As stated before the dealer did accept responsibility because their guys accepted the Jeep only looking for major damage not scratches or blemishes. Yes the wheels were scratched to the metal. But they were very clear that since they signed for it that they would not get help from JEEP to cover the required repairs. Also at the price they sold it to me for and ate the shipping that he couldn’t afford to lose anymore on the Jeep which I fully understand. However since the floors were soaked and there is an obvious leak somewhere other than the roof and window, then he will jam this piss poor unit back down FCA throat and make them eat this one.

 

[bgenlvtex]

Literally nothing in this train wreck has anything at all to do with FCA.

Auto transport and/or dealership, absolutely, FCA? LOL, not at all. There is a reason they come with the throttle disabled for transport, and it isn't because the transporter is careful with them.

I imagine the dealer took the damn thing to the car wash to pre-deliver it which is where your scratched wheels, paint and wet floor came from, because Gomer forgot to roll up the window after he smoked a bowl.

This is some of the weakest shit I've ever seen anyone rant about.

Legitimate mechanical issues? Lets hear about them, blaming FCA for shit beyond their purview is just dumb.

 

[1911tacticalnut]

Literally nothing in this train wreck has anything at all to do with FCA.

Auto transport and/or dealership, absolutely, FCA? LOL, not at all. There is a reason they come with the throttle disabled for transport, and it isn't because the transporter is careful with them.

I imagine the dealer took the damn thing to the car wash to pre-deliver it which is where your scratched wheels, paint and wet floor came from, because Gomer forgot to roll up the window after he smoked a bowl.

This is some of the weakest shit I've ever seen anyone rant about.

Legitimate mechanical issues? Lets hear about them, blaming FCA for shit beyond their purview is just dumb.

Really? Then why don’t you go buy the POS in that condition. Also why don’t you read all of the posts before you make such idiotic statements. Again be my guest to pay that kind of money for the POS. FCA screwed up and that’s that. Have a good night.

 

[NC_Overland]

I really don’t get how you don’t see that it’s a transportation issue. It’s not an FCA thing. It’s been an issue for decades with all makes and models.

 

[bgenlvtex]

Why does this site allow this troll to continue to post?

Anyone with two functioning brain cells knows this is an after manufacture problem, yet for some reason this is still being batted around.

Don't send me any more PM's dude, your problem is between you and your dealer.

I'm sorry you have a problem, but it clearly isn't with FCA

 

[Hootbro]

Why does this site allow this troll to continue to post?

Anyone with two functioning brain cells knows this is an after manufacture problem, yet for some reason this is still being batted around.

Don't send me any more PM's dude, your problem is between you and your dealer.

I'm sorry you have a problem, but it clearly isn't with FCA

Pretty much this. Anybody that has seen production videos of the Gladiator or Wrangler being made would show no way in hell this would have gotten past the body shop, paint process and down the production line without being flagged.

 

[futzin']

If I was an auto manufacturer I would be concerned about how my dealers and transporters deal with my product. It reflects on my brand. Is this not true in the industry? Perhaps it isn't; amazing to me sometimes what consumers will put up with.

 

[Whiteknight]

I still don’t understand how to assess when the damages occurred. Given the fact that 99% of sales people are full of crap, and there is no ability to speak with someone at the factory final inspection point, how do make that determination?

Thanks for allowing at least 1% open for credible salespeople. When things happen like this, I would, as a sales person; and if the vehicle came off the transport truck like that, at least make notes on the bill of lading and depending on the severity, have the repairs made or try to return due to damages. The buyer should have the option to accept the vehicle after corrections were made or decline to purchase. I hope this sounds fair and allows for the customer to decide what they would like to do. Because I did not see what happened from Supplier Park to the dealer It is difficult for me to know what happened and the condition. I have a Launch Edition, and have seen vehicles dropped off without being inspected after hours that were not acceptable and had to spend time to correct the situation instead of trying to assist customers in purchasing a vehicle. That causes me to lose money by trying to take care of something that I will never be paid for doing. That is part of my job and how I choose to live. Good luck. Thanks.

 

[bgenlvtex]

If I was an auto manufacturer I would be concerned about how my dealers and transporters deal with my product. It reflects on my brand. Is this not true in the industry? Perhaps it isn't; amazing to me sometimes what consumers will put up with.

What would you have them do exactly?

Escort each individual unit to the dealer?

And then what? Bird Dog Chip the PD guy while he cleans it up?

At some point a rational person has to accept that it is no longer the manufacturers problem, when some low functioning yutz damages a vehicle in transport or a dealers possession.

 

[bgenlvtex]

Thanks for allowing at least 1% open for credible salespeople. When things happen like this, I would, as a sales person; and if the vehicle came off the transport truck like that, at least make notes on the bill of lading and depending on the severity, have the repairs made or try to return due to damages. The buyer should have the option to accept the vehicle after corrections were made or decline to purchase. I hope this sounds fair and allows for the customer to decide what they would like to do. Because I did not see what happened from Supplier Park to the dealer It is difficult for me to know what happened and the condition. I have a Launch Edition, and have seen vehicles dropped off without being inspected after hours that were not acceptable and had to spend time to correct the situation instead of trying to assist customers in purchasing a vehicle. That causes me to lose money by trying to take care of something that I will never be paid for doing. That is part of my job and how I choose to live. Good luck. Thanks.

LOL, you should check with the sales manager and see if a 1%er sign on the front of your cube is cool

 

[futzin']

Training, incentives, bonuses, contract extensions, etc.

I don't expect to change your mind, nor am I trying to be argumentative; just trying to have a rational discussion.

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