Fox Shocks Terrible Service

[chr15m]

I lifted the Gladiator and could t figure out what the knocking or clunking sound was. After checking all bolts we pinned it down to a bad shock. This is brand new. We know it’s the shock as when we unbolt it two things happen.
the sound goes away
The shock does not extend on its own like it’s frozen.
Fox will not replace it. They want me to pay to ship it to them for evaluation and have nothing to drive to work in the meantime!
Anyone else had this issue? I will not buy fox again.

If you force the shaft up into the body of the shock does it extend back out or stay fully in the body?

If the shock is hard to compress that would be normal. If it compresses and doesn't rebound it sounds like its lost its charge.

The noise may be the shaft seal, lots of negative feeling attached to Fox's crazy tight and therefore loud seal squeeks. This issue doesnt seem to cause any actual failures other than subjective driver irritation. Grease helps with that.

Mine were silent until 20k miles, then once the air temps dropped the combo of lower pressure, harder rubber lead to creaks and groans. I did unbolt mine though and they are without a doubt very full of gas still. Took quite a bit of effort to compress them. I'll live with the noise until next fall and swap them out.

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[Bjeepz]

My Mojave is clunking today and riding like a brick, -25C, last Mojave never did this. I wouldn't pay a penny to Fox for service. I will see if when it goes back to human friendly temps if the clunking is still there.

 

[Stan H]

Yes!!!! on one of our Jeeps we run Teraflex Falcons and Teraflex long arms and we are 100% happy with their customer service and performance.

I went with Tera Flex and Falcons also... have been Very Impressed with how they have performed and held up. Have had them through very narly places. 32K & 1 yr on em so far ..no complaints .

 

[SG99JT]

The shock will compress but will not rebound on its own. You have to pull it hard to extend it.
North ridge won’t stand behind it. I have 200 miles on it.

 

[SG99JT]

They wont let me return them since they were already installed. But you wouldn’t know they were bad still in the box!

 

[Sweetums]

You would have when you cut the tie off if it didn't extend to the full length.

 

[Bjeepz]

Brutal. Send the vendor and Fox a link to this thread. They love to know they're sucky suck suck.

 

[Bjeepz]

You would have when you cut the tie off if it didn't extend to the full length.

Yes, installer should have been very aware of this, unless the shock shit the bed during the 1st drive.

 

[Hootbro]

As much as I like a good dog pile on a vendor, what other 4x4 vendors would take it back for refund/replacement after install and be different from Northridge 4x4 return policy to defer to the part manufacturer warranty?

 

[Northridge4x4]

The team is simply following the rules of the mfg. The mfg requires even us to ship defective shocks back to them for warranty.

I can get a new one shipped out to you Thursday and once we get the bad one back will refund you and we can deal with Fox. These MFg’s rules are not great for these types of things and we do our best to work through them as best we can while not eating all the cost of everything.

I do agree if the shock was blown out of the box it should have been very obvious to the installer.

 

[WilldWilly]

Call me old school, but Fox shocks are great if you are running through the desert at 100 mph, but for street use, and light off road it is Rancho. I always ran Rancho on my 1st gen Broncos, and CJ7. Fox shocks have always had a return for evaluation policy for warranty. My first and only experience with them was on a lifted Baja Beetle and two of the 6 leaked. Replaced all 6 with Rancho shocks, and never looked back.

 

[Scott L]

The team is simply following the rules of the mfg. The mfg requires even us to ship defective shocks back to them for warranty.

I can get a new one shipped out to you Thursday and once we get the bad one back will refund you and we can deal with Fox. These MFg’s rules are not great for these types of things and we do our best to work through them as best we can while not eating all the cost of everything.

I do agree if the shock was blown out of the box it should have been very obvious to the installer.

^^^^^^^^^^^^^ This is the way to customer service. Good job Northridge.

 

[Bjeepz]

Call me old school, but Fox shocks are great if you are running through the desert at 100 mph, but for street use, and light off road it is Rancho. I always ran Rancho on my 1st gen Broncos, and CJ7. Fox shocks have always had a return for evaluation policy for warranty. My first and only experience with them was on a lifted Baja Beetle and two of the 6 leaked. Replaced all 6 with Rancho shocks, and never looked back.

Is your porridge ready? Hehe 'old school' ;-)

 

[SG99JT]

This has been fought about and refused for weeks. It shouldnt have come to this to get a replacement going. First Fox said the vendor should handle it. Northridge said to deal with Fox directly. Putting the end consumer in this situation is not the way to handle business from either party.
also if the shock wasn’t installed yet no one would have taken it back anyways as it was out of the box as it is now. So catching it during install wouldn’t have helped.
I would suggest if this happens often with Fox not to carry their product anymore.

 

[Northridge4x4]

Between Fox and bilstein they are the majority of all aftermarket shocks sold not selling them is not an option to be frank.

but once an item is installed it’s a warranty if it’s not installed it would be a replacement. I will work with Fox to streamline this process on Thursday as it’s clunky for everybody and all we can do is to continue to improve the process’s

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