Gobi warranty paint work…. Is it me or is this a different color?

[Tommyd]

My 2020 Gobi jlr just had warranty paint work done, I had bubbling paint on the hood and all four door hinges.

they removed and painted the hood and all four doors. They also replaced all of the hinges.

The hinges are all misaligned so I did not take the jeep back. I know pictures don’t always represent the real colors but this is what I see in real life

they said they painted all of the doors, but on the rear doors, it looks like it blends to the old paint where it matches. Am I losing my mind?

There is a visible line 100%

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[Lost1wing]

Looks terrible, sorry to see such a mismatch.

 

[sharpsicle]

They were clearly rushed. Crazy how misaligned the doors are. These things should’ve been obvious when they checked the work.

Bad hinge install, bad paint job. Wonder what else is bad in there.

 

[THE SANDALORIAN]

Doors definitely look darker and the hinges could use some alignment. Hopefully they will get you squared away.

 

[staying_tuned]

I’ll give them a chance to make it right before going to corporate… but I want it to look right.

If they let it roll out like that they honestly may not be competent enough to make it look right. Jeep should foot the bill to allow you to pull a few quotes at local shops and get this squared away. I hope EOD you end up with a new looking truck, you certainly deserve it.

 

[PlayfulBird]

There are definitely tools to check the exact difference.

 

[DirkG]

I used to detail cars as a side job in college and 100% I see the difference.

To anyone reading this, always have similar light panels all painted at the same time. What that means is that anytime light hits a respective panel, the adjacent panel/door will pick up the same light and reflect the same color. The body shop should have recommended this. The ability for them to exactly match the hue of a sun exposed 2020 vehicle (3+ years old) is extremely difficult. It can be done, but it's not easy.

Did they have you sign a document (or screen) that the work is complete? It's not a simple "send it back" process unfortunately. Hopefully you get some resolution because I would stare at those doors every time I walked out to my truck (and if you ever sell it, the dealer/buyer will stare at them too - it looks like you had an accident).

 

[JW Jeep]

I was in the auto body field for 30 plus years. The paint should have been tinted for one thing and checked for variances in color. Gobi isn’t a real popular color which also makes harder. However it is a solid color which is easier then metallic and 3 stage pearls. How does it look against front fender and side of box ? It looks really looks noticeable against rocker and center pillar and if that bad looking dead on I can’t even imagine what the flop looks like from an angle ?

 

[cgm]

They were clearly rushed. Crazy how misaligned the doors are. These things should’ve been obvious when they checked the work.

Bad hinge install, bad paint job. Wonder what else is bad in there.

the only work was done on the doors and hood, so i imagine that it will be fine as long as they prepped it right.

I need to find out how long this is waranteed. I imagine i def have the paint and corrosion for what is left of its 5 year coverage.

Doors definitely look darker and the hinges could use some alignment. Hopefully they will get you squared away.

I think i will. we will see what they say

If they let it roll out like that they honestly may not be competent enough to make it look right. Jeep should foot the bill to allow you to pull a few quotes at local shops and get this squared away. I hope EOD you end up with a new looking truck, you certainly deserve it.

to me it was clear that they didn't take a step back to look at it to see if its right. my jeep is pretty much spotless inside and out. Well except in the bed and the tailgate... but I do use it as a truck. it should be clear that I take care of it.

There are definitely tools to check the exact difference.

Thanks! this is the kind of thing that I needed to know about: https://allenautobody.com/okc-digit...reading,your automobile using advanced optics.

I used to detail cars as a side job in college and 100% I see the difference.

To anyone reading this, always have similar light panels all painted at the same time. What that means is that anytime light hits a respective panel, the adjacent panel/door will pick up the same light and reflect the same color. The body shop should have recommended this. The ability for them to exactly match the hue of a sun exposed 2020 vehicle (3+ years old) is extremely difficult. It can be done, but it's not easy.

Did they have you sign a document (or screen) that the work is complete? It's not a simple "send it back" process unfortunately. Hopefully you get some resolution because I would stare at those doors every time I walked out to my truck (and if you ever sell it, the dealer/buyer will stare at them too - it looks like you had an accident).

I think they hoped that the color would be close enough that it wouldn't be noticeable with the panel gaps.

I didn't sign a thing and didn't want to risk taking the jeep home and waiting to get back into their waiting list. It sucks that I need to wait, but I want it to look right.

 

[JW Jeep]

I was in the auto body field for 30 plus years. The paint should have been tinted for one thing and checked for variances in color. Gobi isn’t a real popular color which also makes harder. However it is a solid color which is easier then metallic and 3 stage pearls. How does it look against front fender and side of box ? It looks really looks noticeable against rocker and center pillar and if that bad looking dead on I can’t even imagine what the flop looks like from an angle ?

Also I hate to say this but I hope the prep work is better then there paint and door alignment work which could run into major problems down the road. Was it a dealership body shop or independent shop ? When I was a manager in New York dealership we did Ford and we also did Chrysler and Gm work for other dealerships also . warranty paint work doesn’t pay well at all.

 

[cgm]

Also I hate to say this but I hope the prep work is better then there paint and door alignment work which could run into major problems down the road. Was it a dealership body shop or independent shop ? When I was a manager in New York dealership we did Ford and we also did Chrysler and Gm work for other dealerships also . warranty paint work doesn’t pay well at all.

It was a dealer paint shop.

What could go wrong with the prep? They said they have a separate area for alluminum panels to prevent contamination of the metals.

I assume they removed the panels, removed the hinges and handles, sanded down the paint down to fresh metal under the hinges, primed and painted. There shouldn't have been any body work.

 

[cgm]

I was in the auto body field for 30 plus years. The paint should have been tinted for one thing and checked for variances in color. Gobi isn’t a real popular color which also makes harder. However it is a solid color which is easier then metallic and 3 stage pearls. How does it look against front fender and side of box ? It looks really looks noticeable against rocker and center pillar and if that bad looking dead on I can’t even imagine what the flop looks like from an angle ?

Gobi is rare, so I’m guessing they just mixed up whatever the paint code calls for. Iirc, the touch up paint pens don’t really match either. Hopefully they figure it out without me getting too involved.

i don’t
Didn’t take too many pics, here is another shut down the side

here us another shot offs the other rear door. The paint match looks fine by the bed, they must have blended right along the door handle

I updated my first post with old pics of what it looked like before the paint work

 

[Jteakus]

That's bad.
If I was a paying customer I would have declined to leave with it.
If I was the painter I would not have turned it out.

 

[JW Jeep]

It was a dealer paint shop.

What could go wrong with the prep? They said they have a separate area for alluminum panels to prevent contamination of the metals.

I assume they removed the panels, removed the hinges and handles, sanded down the paint down to fresh metal under the hinges, primed and painted. There shouldn't have been any body work.

Poor prep would be the cause for more corrosion and peeling paint. What gets me is that Ford, Gm , Chrysler and other manufacturers can’t get this right after all these years. We were painting aluminum 30 years ago without problems. I think some of the problems with this is EPA requirements and that most primers we used back then were very hazardous.

 

[JW Jeep]

Gobi is rare, so I’m guessing they just mixed up whatever the paint code calls for. Iirc, the touch up paint pens don’t really match either. Hopefully they figure it out without me getting too involved.

i don’t
Didn’t take too many pics, here is another shut down the side

here us another shot offs the other rear door. The paint match looks fine by the bed, they must have blended right along the door handle

Rear door to rear quarter looks a little better because they had room to blend paint. They could blend a little to front fender, rocker and center pillar to make it look better.

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