MikeVeee
Active Member
Wow! What a terrible experience! I had a similar experience with quadratec not responding to me asking about a Return Authorization Number for a return. After I didn't hear back for several weeks I just sent the return back to them without one, and thankfully the return was processed without a problem. I think they're severely understaffed.Honestly, I can’t tell you.
I’m caught in a trap with my sun bonnet. I ordered it from @Quadratec back in November when the sales were on, and planned to install it this spring when the weather got warm. When I got to Florida two weeks ago, I cracked it out and got ready to set it up. The top looks great, but I learned that the version of the sun bonnet @Quadratec sent me, which looks like it was made in 2019, has the wrong size snap studs for my 21 Ruby, so I couldn’t put it on. In spite of weeks of calls and emails, and two separate seemingly sympathetic customer service reps telling me they’d get back to me with a fix, @Quadratec hasn’t done anything to help. In fact, since last Thursday they’ve just stopped answering my calls and emails. Nothing. Just silence.
So the sun bonnet still sits in its box. I’m giving up on @Quadratec, as in forever giving up on them, and just going to source some snaps that will fit on my own after I get back from my trip south.
Too bad. I had two weeks driving naked in subtropical heat. That would have been the perfect time to try that sun bonnet.
If you are planning on buying one, learn two things from my experience: pick it up from a place you can trust, and make sure they’re selling you one made in the same year as your JT. Apparently the trim screws changed at some point, and you want to be sure you’ve got the right version.
I had no idea that there were different model years for the top! Thanks for saving me a ton of grief. Let me know what you end up getting or if you get this top installed and what you think of it. Good luck! I'm still researching... And now running around with tube doors with hardtop on, which I like way more than I thought I would.
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