blau iii
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I understand system upgrades and implementation challenges but this is absolutely insane.
- In January I ordered a Superwinch SX12 that had a $100 rebate
- I also ordered the Superwinch shackle - pre orders to ship on 3/10 - Now I can't see anything on my orders page to see if this is still in process
- I waited beyond the 6-8 weeks for the rebate and had to call numerous times, each call being assured the rebate was currently in the mail. I finally got someone to just apply it to the remaining items in my cart - I thought this was solved.
- Yesterday, I checked my bank account and my credit card had a charge for $581 ($500 more than what my last order should have been) and 2nd $500 charge.
- I called today, after waiting to see if maybe those $500 charges were just "holds" and would drop off, nope. They went through. When I finally got through, after 30+ minutes on hold, after explaining the situation, the rep told me a manager had to review and they'd email before end of close today. It's almost the weekend and I have received absolutely no resolution. I'm currently on minute 18 on hold trying to get through before they close for the day.
How can a new system completely FUBAR the entire customer experience? I understand a few hiccups here and there but this has been nothing but a giant cluster. I have bought almost all of my mods through @Quadratec mostly due to their engagement with this community and seeing them at Bantam but after this, Amazon is just so much simpler as the customer. Luckily, I have good credit and having $1,000 tied up over the weekend isn't a huge issue for me personally but for some, that could be catastrophic!
- In January I ordered a Superwinch SX12 that had a $100 rebate
- I also ordered the Superwinch shackle - pre orders to ship on 3/10 - Now I can't see anything on my orders page to see if this is still in process
- I waited beyond the 6-8 weeks for the rebate and had to call numerous times, each call being assured the rebate was currently in the mail. I finally got someone to just apply it to the remaining items in my cart - I thought this was solved.
- Yesterday, I checked my bank account and my credit card had a charge for $581 ($500 more than what my last order should have been) and 2nd $500 charge.
- I called today, after waiting to see if maybe those $500 charges were just "holds" and would drop off, nope. They went through. When I finally got through, after 30+ minutes on hold, after explaining the situation, the rep told me a manager had to review and they'd email before end of close today. It's almost the weekend and I have received absolutely no resolution. I'm currently on minute 18 on hold trying to get through before they close for the day.
How can a new system completely FUBAR the entire customer experience? I understand a few hiccups here and there but this has been nothing but a giant cluster. I have bought almost all of my mods through @Quadratec mostly due to their engagement with this community and seeing them at Bantam but after this, Amazon is just so much simpler as the customer. Luckily, I have good credit and having $1,000 tied up over the weekend isn't a huge issue for me personally but for some, that could be catastrophic!
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